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Assisted Living Investigative

Keystone

Reviewer concerns include unsanitary conditions and pest infestations (mentioned by 2 reviewers) — investigate before committing.

3515 Woodland Park Ave N, Fremont · Seattle, WA 9810364 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
2.3/5

based on 6 Google reviews

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Keystone Assisted Living in Seattle, WA — Street View
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What this means for your family

Based on the severe allegations regarding sanitation, neglect, and the quality of care, this facility presents significant risks to resident well-being. We strongly advise families to look elsewhere and conduct thorough, unannounced site visits if considering any facility managed by these entities.

Google Reviews

Google Reviews

6 reviews on Google
Keystone is described by reviewers as a highly neglectful and unsanitary environment that fails to provide basic assisted living services. Multiple reports highlight severe hygiene issues, including pest infestations and residents scavenging for food, alongside allegations of over-medication and a lack of professional care.

Quality Themes

Tap a score for details
Food0.0Staff0.0Clean0.0ActivitiesN/AMeds0.0MemoryN/ACommsN/AValue0.0

Concerns

  • Unsanitary conditions and pest infestations (mentioned by 2 reviewers)
  • Neglectful care and lack of staff assistance (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02021(1)3.02023(2)1.02025(2)5.02026(1)

Distribution · 6 analyzed

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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Could you walk me through your daily cleaning and sanitization schedule for the resident rooms and common areas?
  • 2What specific steps does your team take to ensure that medication is administered accurately and on time every day?
  • 3How do you ensure that every resident receives consistent, attentive assistance with their daily personal care needs?
  • 4Can you tell me more about the dining experience, including how much input residents have on the daily menus?
  • 5What is the protocol for handling medical emergencies or urgent health changes during the overnight hours?
  • 6What kind of social activities or group outings do you have planned to help residents stay engaged with one another?

Personalized based on this facility's data


Key Review Excerpts

This is a filthy, neglectful place! You first arrive the yard is filled by cigarette butts they actually pick up and smoke, trash because the residents just throw their trash on the ground!they even urinate and pooping the yard! They also dig in dumpster for food!

Local Guide · 2023☆☆☆☆

Beyond terrible. Run by Sound Mental Health. Both are very terrible at providing care to clients.

Family member · 2025☆☆☆☆
Source: 6 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

8total
45deficiencies
Dec 11, 2025Inspection

There is a separate document dated 02/04/2026 indicating that previous deficiencies WAC 388-78A-2400-1 and WAC 388-78A-2400-2 were corrected.

Protection of resident recordsWAC 388-78A-2400Corrected Nov 23, 2025

Facility failed to ensure resident confidentiality by storing two 'Confidential Identifier' (ID) lists inside a binder accessible to reviewers, posing privacy risks to 63 residents.

Resident rights Notice Policy on accepting medicaidWAC 388-78A-2665

Facility failed to obtain client signatures on their policy for accepting Medicaid as a payment source.

Jun 16, 2025Fire

The inspection report dated 2025-06-16 indicates that all violations noted during previous related inspections have been corrected and the facility status is approved.

Sprinkler systems testing and maintenanceIFC 903.5

Sprinkler heads loaded with debris in kitchen area.

Fire alarm inspection, testing and maintenanceIFC 907.8

Failed to maintain fire alarm system; report indicates some smoke alarms do not report to panel.

Means of Egress ContinuityIFC 1003.6

Obstructed exit path in basement hallway due to various items, including two BBQ grills.

May 19, 2025Investigation

Facility failed initial inspection on 12/16/2024 and re-inspections on 02/06/2025 and 05/06/2025. Specific fire code violations: IFC 903.5 (sprinklers), IFC 907.8 (alarms), and IFC 1003.6 (exit paths).

Other requirements (Fire Marshal approval)WAC 388-78A-2040Corrected May 30, 2025

Facility failed to pass initial fire inspection and two subsequent follow-ups due to debris on kitchen sprinklers, smoke alarms not reporting to panel, and obstructed basement exit paths.

Feb 6, 2025Fire

Facility status is Disapproved. Previous inspection conducted on 12/16/2024 also noted deficiencies regarding fire drills, space heater usage, fire wall inspections, sprinkler maintenance, fire extinguishers, alarm reporting, smoke detector sensitivity, and egress obstructions.

Owner's Responsibility (Fire-resistance-rated construction)IFC 701.6 2021

Facility failed to provide documentation showing annual inspection of all fire-resistance-rated construction.

Sprinkler system testing and maintenanceIFC 903.5 2021

Missing documentation for five-year internal pipe inspection and quarterly reports. Sprinkler heads blocked by debris in hallway and kitchen. Fire sprinkler riser blocked by stored items.

Fire alarm inspection and maintenanceIFC 907.8 2021

Facility failed to maintain fire alarm system; report from 3/1/24 indicates smoke alarms did not report to the panel.

Means of Egress ContinuityIFC 1003.6 2021

Facility failed to maintain exit path in basement hallway; obstructed by various items including two BBQ grills.

Aug 1, 2024Investigation

Follow-up inspection on 09/16/2024 (Compliance Determination 47167) found no deficiencies.

Resident rightsWAC 388-78A-2660Corrected Aug 30, 2024

The facility failed to provide a resident (Resident 1) with a written discharge letter containing all required information after an incident where the resident was arrested and informed they were not allowed to return.

Jun 26, 2024Inspection

The document package includes a cover letter confirming that the deficiency found during the 06/10-06/12/2024 inspection (Compliance Determination 42141) was verified as corrected on 06/26/2024.

Tuberculosis One testWAC 388-78A-2483Corrected Jun 24, 2024

The facility failed to ensure 1 of 1 staff members (Staff C) completed the required one-step tuberculin skin test (TST) within three days of hire date.

Nov 28, 2023Fire

The inspection on 10/2/2023 resulted in a 'Disapproved' status. A follow-up inspection on 11/28/2023 confirmed that all violations noted during previous related inspection(s) have been corrected.

Extension CordsIFC 604.5 2018

Extension cords were found in the kitchen office.

CleaningIFC 607.3.3 2018

Paperwork for the Second Semi-Annual Hood Cleaning was not provided.

Door OperationIFC 705.2.4 2018

Laundry room door will not latch.

Testing and MaintenanceIFC 903.5 2009, 2012, 2015, 2018

Completed deficiencies report for annual sprinkler inspection was not provided.

Extinguishing System ServiceIFC 904.12.5.2 2018

Second Semi-Annual Servicing and link size information not provided.

Portable Fire ExtinguishersIFC 906.2 2015, 2018

Monthly inspection logs were not provided.

Inspection, Testing and MaintenanceIFC 907.8 2018

Completed deficiencies report for annual fire alarm system inspection was not provided.

MaintenanceIFC 915.6 2018

Monthly inspection logs for carbon monoxide alarms were not provided.

Power TestIFC 1031.10.2 2018

Annual 90 minute power test for emergency lighting was not provided.

Apr 17, 2023Fire

The inspection report dated 04/17/2023 indicates that all violations noted during previous related inspections (02/21/2023 and 04/12/2023) have been corrected.; Approval Status: Disapproved

Sprinkler system testing and maintenanceIFC 903.5

Facility failed to provide documentation for quarterly sprinkler inspections.

Fire Door Inspection and TestingNFPA 80

Facility failed to provide documentation showing annual fire door inspection.

Owner's Responsibility (fire-resistance-rated construction)IFC 701.6

Facility failed to provide documentation of annual inspection of fire-resistance-rated construction (fire wall inspection).

Duct and Air Transfer OpeningsIFC 706.1

Facility failed to provide documentation showing 4-year inspection of fire/smoke dampers.

Open junction boxes and open-wiring splicesIFC 604.6 2018

Facility failed to maintain electrical outlet box next to room 309 on 3rd floor, wires exposed.

Hoods, grease-removal devices, fans, ductsIFC 607.3.3 2018

Facility failed to provide 1st semi-annual kitchen hood cleaning for 2022.

Fire-resistance-rated constructionIFC 701.6 2018 WAC 51-54A

Facility failed to provide documentation of annual fire wall inspection; failed to maintain fire walls (various penetrations need caulking, holes in kitchen dinning ceiling, holes in hallway ceiling by kitchen pantry room).

Duct and Air Transfer OpeningsIFC 706.1 2018

Facility failed to provide documentation showing 4-year inspection of fire/smoke dampers.

Certification of Service PersonnelIFC 904.1.1 2018 WAC 51-54A

Facility failed to provide documentation showing kitchen suppression system technician holds ICC/NAFED certification.

Sprinkler systems testing and maintenanceIFC 903.5 2009, 2012, 2015, 2018

Facility failed to provide documentation for 3-year dry system full flow trip test, annual trip test, 5-year backflow internal pipe test, and quarterly inspections. Sprinkler control room riser pipes blocked and no wrench found in sprinkler head box.

Portable Fire ExtinguishersIFC 906.2 2015, 2018

Extinguisher in elevator room last serviced in 2021.

Fire department connectionsNFPA 25

Fire department connection located outside of basement, cap missing.

Power TestIFC 1031.10.2 2018

Failed to provide documentation showing 90-minute activation test of exit signs and emergency lights.

Extinguishing System ServiceIFC 904.12.5.2 2018

Facility failed to provide documentation showing first semi-annual servicing of 2022 for the kitchen suppression system.

Fire Alarm Testing/MaintenanceIFC 907.8 2018

Facility failed to provide documentation showing annual inspection; fire alarm system is currently yellow tagged.

Means of Egress ContinuityIFC 1003.6 2015, 2018

Exit routes in basement and by elevator blocked by storage items.

Circuit Breaker LockNFPA 72, 10.6.5.4

Fire alarm panel unlocked and no breaker lock on the fire alarm panel circuit breaker.

Fusible Link and Sprinkler Head ReplacementIFC 904.12.5.3 2018

Facility failed to provide documentation showing annual replacement of fusible links for the kitchen suppression system.

Smoke Detector SensitivityIFC 907.8.3 2012, 2015, 2018

Facility failed to provide documentation showing sensitivity testing of smoke detectors.

Activation TestIFC 1031.10.1 2018

Failed to provide documentation showing 30-second monthly activation test of exit signs and emergency lights.

Fire Door Inspection and TestingNFPA 80

Facility failed to provide documentation showing annual fire door inspection.

Fire Alarm Technician CertificationIFC 907.10.1 2018 WAC 51-54A

Facility failed to provide documentation showing service technician for fire alarm system holds NICET II or ESA/NTS certification.

Carbon monoxide alarm maintenanceIFC 915.6 2018

Failed to provide documentation for maintenance; failed to maintain CO detectors in sprinkler control room, basement furnace room, and hallways.

Exit SignsIFC 1203.2.5 2018

Emergency light #8 by room 315 did not activate when tested.

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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