Keystone
Reviewer concerns include unsanitary conditions and pest infestations (mentioned by 2 reviewers) — investigate before committing.
based on 6 Google reviews

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What this means for your family
Based on the severe allegations regarding sanitation, neglect, and the quality of care, this facility presents significant risks to resident well-being. We strongly advise families to look elsewhere and conduct thorough, unannounced site visits if considering any facility managed by these entities.
Google Reviews
Google Reviews
6 reviews on Google“Keystone is described by reviewers as a highly neglectful and unsanitary environment that fails to provide basic assisted living services. Multiple reports highlight severe hygiene issues, including pest infestations and residents scavenging for food, alongside allegations of over-medication and a lack of professional care.”
Quality Themes
Tap a score for detailsConcerns
- Unsanitary conditions and pest infestations (mentioned by 2 reviewers)
- Neglectful care and lack of staff assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Could you walk me through your daily cleaning and sanitization schedule for the resident rooms and common areas?
- 2What specific steps does your team take to ensure that medication is administered accurately and on time every day?
- 3How do you ensure that every resident receives consistent, attentive assistance with their daily personal care needs?
- 4Can you tell me more about the dining experience, including how much input residents have on the daily menus?
- 5What is the protocol for handling medical emergencies or urgent health changes during the overnight hours?
- 6What kind of social activities or group outings do you have planned to help residents stay engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“This is a filthy, neglectful place! You first arrive the yard is filled by cigarette butts they actually pick up and smoke, trash because the residents just throw their trash on the ground!they even urinate and pooping the yard! They also dig in dumpster for food!”
“Beyond terrible. Run by Sound Mental Health. Both are very terrible at providing care to clients.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Dec 11, 2025Inspection
There is a separate document dated 02/04/2026 indicating that previous deficiencies WAC 388-78A-2400-1 and WAC 388-78A-2400-2 were corrected.
Facility failed to ensure resident confidentiality by storing two 'Confidential Identifier' (ID) lists inside a binder accessible to reviewers, posing privacy risks to 63 residents.
Facility failed to obtain client signatures on their policy for accepting Medicaid as a payment source.
Jun 16, 2025Fire
The inspection report dated 2025-06-16 indicates that all violations noted during previous related inspections have been corrected and the facility status is approved.
Sprinkler heads loaded with debris in kitchen area.
Failed to maintain fire alarm system; report indicates some smoke alarms do not report to panel.
Obstructed exit path in basement hallway due to various items, including two BBQ grills.
May 19, 2025Investigation
Facility failed initial inspection on 12/16/2024 and re-inspections on 02/06/2025 and 05/06/2025. Specific fire code violations: IFC 903.5 (sprinklers), IFC 907.8 (alarms), and IFC 1003.6 (exit paths).
Facility failed to pass initial fire inspection and two subsequent follow-ups due to debris on kitchen sprinklers, smoke alarms not reporting to panel, and obstructed basement exit paths.
Feb 6, 2025Fire
Facility status is Disapproved. Previous inspection conducted on 12/16/2024 also noted deficiencies regarding fire drills, space heater usage, fire wall inspections, sprinkler maintenance, fire extinguishers, alarm reporting, smoke detector sensitivity, and egress obstructions.
Facility failed to provide documentation showing annual inspection of all fire-resistance-rated construction.
Missing documentation for five-year internal pipe inspection and quarterly reports. Sprinkler heads blocked by debris in hallway and kitchen. Fire sprinkler riser blocked by stored items.
Facility failed to maintain fire alarm system; report from 3/1/24 indicates smoke alarms did not report to the panel.
Facility failed to maintain exit path in basement hallway; obstructed by various items including two BBQ grills.
Aug 1, 2024Investigation
Follow-up inspection on 09/16/2024 (Compliance Determination 47167) found no deficiencies.
The facility failed to provide a resident (Resident 1) with a written discharge letter containing all required information after an incident where the resident was arrested and informed they were not allowed to return.
Jun 26, 2024Inspection
The document package includes a cover letter confirming that the deficiency found during the 06/10-06/12/2024 inspection (Compliance Determination 42141) was verified as corrected on 06/26/2024.
The facility failed to ensure 1 of 1 staff members (Staff C) completed the required one-step tuberculin skin test (TST) within three days of hire date.
Nov 28, 2023Fire
The inspection on 10/2/2023 resulted in a 'Disapproved' status. A follow-up inspection on 11/28/2023 confirmed that all violations noted during previous related inspection(s) have been corrected.
Extension cords were found in the kitchen office.
Paperwork for the Second Semi-Annual Hood Cleaning was not provided.
Laundry room door will not latch.
Completed deficiencies report for annual sprinkler inspection was not provided.
Second Semi-Annual Servicing and link size information not provided.
Monthly inspection logs were not provided.
Completed deficiencies report for annual fire alarm system inspection was not provided.
Monthly inspection logs for carbon monoxide alarms were not provided.
Annual 90 minute power test for emergency lighting was not provided.
Apr 17, 2023Fire24Report
The inspection report dated 04/17/2023 indicates that all violations noted during previous related inspections (02/21/2023 and 04/12/2023) have been corrected.; Approval Status: Disapproved
Facility failed to provide documentation for quarterly sprinkler inspections.
Facility failed to provide documentation showing annual fire door inspection.
Facility failed to provide documentation of annual inspection of fire-resistance-rated construction (fire wall inspection).
Facility failed to provide documentation showing 4-year inspection of fire/smoke dampers.
Facility failed to maintain electrical outlet box next to room 309 on 3rd floor, wires exposed.
Facility failed to provide 1st semi-annual kitchen hood cleaning for 2022.
Facility failed to provide documentation of annual fire wall inspection; failed to maintain fire walls (various penetrations need caulking, holes in kitchen dinning ceiling, holes in hallway ceiling by kitchen pantry room).
Facility failed to provide documentation showing 4-year inspection of fire/smoke dampers.
Facility failed to provide documentation showing kitchen suppression system technician holds ICC/NAFED certification.
Facility failed to provide documentation for 3-year dry system full flow trip test, annual trip test, 5-year backflow internal pipe test, and quarterly inspections. Sprinkler control room riser pipes blocked and no wrench found in sprinkler head box.
Extinguisher in elevator room last serviced in 2021.
Fire department connection located outside of basement, cap missing.
Failed to provide documentation showing 90-minute activation test of exit signs and emergency lights.
Facility failed to provide documentation showing first semi-annual servicing of 2022 for the kitchen suppression system.
Facility failed to provide documentation showing annual inspection; fire alarm system is currently yellow tagged.
Exit routes in basement and by elevator blocked by storage items.
Fire alarm panel unlocked and no breaker lock on the fire alarm panel circuit breaker.
Facility failed to provide documentation showing annual replacement of fusible links for the kitchen suppression system.
Facility failed to provide documentation showing sensitivity testing of smoke detectors.
Failed to provide documentation showing 30-second monthly activation test of exit signs and emergency lights.
Facility failed to provide documentation showing annual fire door inspection.
Facility failed to provide documentation showing service technician for fire alarm system holds NICET II or ESA/NTS certification.
Failed to provide documentation for maintenance; failed to maintain CO detectors in sprinkler control room, basement furnace room, and hallways.
Emergency light #8 by room 315 did not activate when tested.
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References & Resources
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Google Reviews
6 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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