Quality Life Services - New Castle
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 35 Google reviews
Watch Quality Life Services - New Castle
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (10 vs median 8.0)
Above average in PA · Below recommended RN staffing · No penalties on record
What this means for your family
While some families report excellent experiences with the rehab therapy team, the recurring reports of neglect and failure to assist with basic toileting are critical red flags. We strongly advise touring the facility during off-hours and specifically asking how the facility manages dietary restrictions and call-light response times.
Google Reviews
Google Reviews
35 reviews on Google“Quality Life Services - New Castle receives highly polarized feedback, with some families praising the compassionate care and cleanliness, while others report severe neglect and staffing issues. Critical concerns include reports of residents being left in soiled conditions, poor communication from nursing staff, and failures in dietary management for residents with allergies. Families considering this facility should be aware of the stark contrast between positive experiences in rehab and the distressing accounts of long-term care neglect.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean, well-maintained facility environment
- Friendly and helpful front-line staff
- Responsive to specific rehab goals
Concerns
- Understaffing leading to slow response times and neglect (mentioned by 5 reviewers)
- Poor hygiene and failure to assist with basic toileting (mentioned by 4 reviewers)
- Inadequate communication with family members (mentioned by 3 reviewers)
- Dietary errors and failure to accommodate medical needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about the physical and occupational therapy programs here; how do you tailor those sessions to meet a resident's specific rehab goals?
- 2How do you ensure that staff members are able to respond quickly to call lights, especially during busy shifts or overnight?
- 3What is your process for keeping family members updated on any changes in a loved one's health or daily well-being?
- 4Can you tell us more about how the dietary team manages specific medical nutrition needs and ensures meal accuracy?
- 5What steps are in place to ensure consistent hygiene care and assistance with daily personal needs like toileting?
- 6How is medication management monitored to ensure everything is administered accurately and on schedule?
Personalized based on this facility's data
Key Review Excerpts
“The nurses communicated well between shifts so I always got what I needed.”
“The place is understaffed and the care is below subpar. They don’t answer call lights and my loved one was left to soil themselves and lay in it for long periods of time.”
“She is deathly allergic to seafood and peanuts and she was given food containg these on several occasions back to back even though we addressed it with the staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring safety and operational issues, with families filing at least 5 complaint-triggered reports. The most persistent problems involve fire safety systems (sprinklers, smoke barriers, emergency lighting), resident rights violations (particularly failure to notify families of incidents), and food safety concerns. While all deficiencies show correction dates, the pattern of repeated violations across safety systems and resident communication suggests ongoing management challenges that families should investigate during visits.
Dec 2, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
May 8, 2025Routine16
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
May 8, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Oct 25, 2024Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 14, 2024Routine5
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Construction Deficiencies
Meet other general requirements.
Oct 11, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Quality Life Services - New Castle
for profit
Chain Affiliation
Quality Life Services
10 facilities nationwide
Chain avg rating: 2.6/5 · Rank 4 of 10
Ownership & Management
Owners
Tack, Steven
Owner (parent company)
Tack-Beardsley, Susan
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit qualitylifeservices.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Avalon Care Center
< 1 miNursing Home · New Castle, PA
Haven Convalescent Home, INC
< 1 miNursing Home · New Castle, PA
La Casa Personal Care Home
< 1 miAssisted Living · New Castle, PA
Edison Manor Nursing & Rehabilitation Center
1.6 miNursing Home · New Castle, PA
Kadima Rehabilitation & Nursing at New Castle
1.8 miNursing Home · New Castle, PA
The Addison of Clen-Moore Place
2.1 miAssisted Living · New Castle, PA