Haven Convalescent Home, INC
Strong Medicare quality ratings; families often praise owner is highly visible and involved. Still worth an in-person visit.
based on 14 Google reviews
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What this means for your family
The facility is highly regarded for its hands-on ownership and compassionate long-term care, making it a strong candidate for families prioritizing personal attention. However, you should conduct a thorough tour and observe staff interactions closely, as there have been concerning reports regarding professional conduct and staff alertness that warrant direct questioning.
Google Reviews
Google Reviews
14 reviews on Google“Haven Convalescent Home receives high praise from families who appreciate the owner's daily presence and the compassionate, long-term care provided to their relatives. However, there are serious concerns regarding professional conduct, specifically reports of staff arguing in front of residents and allegations of neglectful behavior by nursing personnel.”
Quality Themes
Tap a score for detailsStrengths
- Owner is highly visible and involved
- Compassionate, long-term care
- Welcoming and open visitation policy
Concerns
- Unprofessional staff conduct and internal conflict (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's 5-star rating for health inspections, what specific protocols do you have in place to maintain such high standards of care?
- 2I noticed the owner is very hands-on here; how does that leadership style influence the day-to-day culture and communication within the facility?
- 3With a 3-star staffing rating, could you explain how you manage team workflows to ensure every resident receives consistent, personalized attention throughout the day?
- 4We value a positive and professional environment; how do you foster teamwork and resolve internal conflicts to ensure the best experience for the residents?
- 5What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
- 6In the event of a medical emergency, what is your specific process for responding to the situation and keeping family members informed?
Personalized based on this facility's data
Key Review Excerpts
“My grandma has been residing at the Haven for about 5 years now. She's on her way out of this world but she would not have been here this long without their caring staff. They take the time to know your loved one and treat them like family.”
“They are providing outstanding care for my mother. Mark, the owner, is usually seen on premises 7 days a week and is very responsive to family requests.”
“This place is super unprofessional!! Also to the boss is disrespectful to his workers treats them like garbage unless he likes you. They argue infront of the residents at the desk. Also one of the nurses nod off at the nurses station and they don’t do nothing about it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who got a urinary tract infection
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Haven Convalescent Home shows a concerning pattern of recurring safety deficiencies, with families filing four complaints that triggered inspections. The facility has persistent issues with fire safety systems, electrical safety, and building maintenance, with some problems like sprinkler system maintenance and electrical deficiencies appearing multiple times across surveys. While the provider reports correcting each violation, the repeated nature of these safety concerns warrants careful consideration during any visit.
Nov 21, 2025Routine2
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Dec 13, 2024Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jan 11, 2024Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jul 24, 2023Complaint4
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Haven Convalescent Home, INC
for profit
Ownership & Management
Owners
Grant, Dominick
Owner
Tanner, Charles
Owner
Tanner, Elaine
Owner
Tanner, Rachel
Owner
Tanner, Mark
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit havench.com
Medicare data downloads
Original nursing home datasets
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