Nursing HomeMedicaid Medicare 5-star

Haven Convalescent Home, INC

Strong Medicare quality ratings; public reviewers often praise owner is highly visible and involved. Still worth an in-person visit.

725 Paul Street, New Castle, PA 16101|91 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.2/5

based on 15 Google reviews

(724) 654-8833 Directions Website

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What this means for your family

Haven Convalescent Home, INC has a strong overall Medicare rating. Public reviewers frequently mention: owner is highly visible and involved and compassionate, long-term care. Review the component ratings and current source records before deciding.

Google Reviews

15 public Google reviews available

Haven Convalescent Home receives high praise from families who appreciate the owner's daily presence and the compassionate, long-term care provided to their relatives. However, there are serious concerns regarding professional conduct, specifically reports of staff arguing in front of residents and allegations of neglectful behavior by nursing personnel.

Quality Themes

Tap a score for details

Strengths

Owner is highly visible and involved
Compassionate, long-term care
Welcoming and open visitation policy

Concerns

Unprofessional staff conduct and internal conflict (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 15 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the facility's 5-star rating for health inspections, what specific protocols do you have in place to maintain such high standards of care?
2I noticed the owner is very hands-on here; how does that leadership style influence the day-to-day culture and communication within the facility?
3With a 3-star staffing rating, could you explain how you manage team workflows to ensure every resident receives consistent, personalized attention throughout the day?
4We value a positive and professional environment; how do you foster teamwork and resolve internal conflicts to ensure the best experience for the residents?
5What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
6In the event of a medical emergency, what is your specific process for responding to the situation and keeping family members informed?

Personalized based on this facility's data

Key Review Excerpts

“My grandma has been residing at the Haven for about 5 years now. She's on her way out of this world but she would not have been here this long without their caring staff. They take the time to know your loved one and treat them like family.”

Long-term resident's family · 2018★★★★★

“They are providing outstanding care for my mother. Mark, the owner, is usually seen on premises 7 days a week and is very responsive to family requests.”

Long-term resident's family · 2025★★★★★

“This place is super unprofessional!! Also to the boss is disrespectful to his workers treats them like garbage unless he likes you. They argue infront of the residents at the desk. Also one of the nurses nod off at the nurses station and they don’t do nothing about it.”

Visitor/Observer · 2024★☆☆☆☆

Source: 15 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.48hrs

64%

Registered nurses for medical care

Total Nursing

3.52hrs

86%

All nurses + aides combined

Staff Turnover

31%

Lower is better (< 30% = good)

RN Turnover

25%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.8%

10.8%

Lawrence

7.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

87.5%

Lawrence

89.3%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility25.2%

Mixed vs Avgs

Here

25.2%

19.0%

25.5%

Lawrence

23.6%

Residents who got a urinary tract infection

↓ Lower is better

This Facility7.4%

Worse than Avg

Here

7.4%

1.6%

1.5%

Lawrence

1.2%

Residents vaccinated for the flu

↑ Higher is better

This Facility98.9%

Better than Avg

Here

98.9%

95.5%

93.5%

Lawrence

93.0%

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility10.4%

Worse than Avg

Here

10.4%

4.6%

4.8%

Lawrence

6.6%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility98.0%

Better than Avg

Here

98.0%

79.8%

68.7%

Lawrence

63.8%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility90.8%

Better than Avg

Here

90.8%

82.0%

70.0%

Lawrence

70.8%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.4%

Lawrence

1.6%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

8findings in history

Latest survey: 0 · well below PA avg (10.1)

Haven Convalescent Home shows a concerning pattern of recurring safety deficiencies, with families filing four complaints that triggered inspections. The facility has persistent issues with fire safety systems, electrical safety, and building maintenance, with some problems like sprinkler system maintenance and electrical deficiencies appearing multiple times across surveys. While the provider reports correcting each violation, the repeated nature of these safety concerns warrants careful consideration during any visit.

Nov 21, 2025Routine2 findings

0161Minimal · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0363Minimal · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Dec 13, 2024Routine4 findings

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Jan 11, 2024Routine2 findings

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0353Minimal · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Haven Convalescent Home, INC

Organization Type

for profit

Ownership & Management

Owners

Grant, Dominick

Owner

12%

Tanner, Charles

Owner

16%

Tanner, Elaine

Owner

28%

Tanner, Rachel

Owner

16%

Tanner, Mark

Owner

Key personnel

Tanner, ElaineOfficer / DirectorTanner, MarkOfficer / DirectorTanner, ElaineOfficer / DirectorTanner, MarkOfficer / DirectorTanner, ElaineManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(724) 654-8833

havench.com

725 Paul Street

New Castle, PA 16101

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

15 reviews from families & visitors

Official Website

Visit havench.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.