Avalon Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 35 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (10 vs median 8.0)
- High staff turnover (54%)
- High RN turnover (68%)
Below average in PA · Below recommended RN staffing · $19,888 in fines
What this means for your family
While some residents have had successful rehab stays, the facility has a concerning pattern of reports regarding neglect, hygiene failures, and dietary errors. If you are considering this facility, we strongly recommend conducting an unannounced visit and specifically asking how they manage call-light response times and dietary safety protocols.
Google Reviews
Google Reviews
35 reviews on Google“Avalon Care Center (often referred to as Quality Life Services) receives highly polarized feedback, with some families praising the compassionate staff and effective rehab services, while others report severe neglect and communication failures. Recurring complaints involve chronic understaffing, slow response times to call lights, and poor hygiene management for residents. Families considering this facility should be aware of the significant disparity between the positive experiences of some and the distressing reports of others regarding basic care standards.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean, well-maintained facility environment
- Compassionate and attentive long-term staff
- Helpful front office and administrative communication
Concerns
- Chronic understaffing and slow response to call lights (mentioned by 5 reviewers)
- Poor hygiene and failure to properly clean residents (mentioned by 4 reviewers)
- Unprofessional or dismissive communication from nursing staff (mentioned by 3 reviewers)
- Medication or dietary errors (e.g., serving allergens) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that the facility is well-maintained; how do you ensure that same level of attention is consistently applied to residents' personal hygiene and daily grooming needs?
- 2With the current staffing levels, what is your protocol for ensuring that call lights are answered promptly, especially during evening or weekend shifts?
- 3I see that you actively engage with feedback online; how do you use that input from families to improve communication between the nursing team and residents' loved ones?
- 4Given the importance of medication safety, could you walk me through your double-check process to ensure dietary restrictions and medication schedules are strictly followed?
- 5Since the therapy department is highly regarded here, how do you integrate those physical and occupational therapy goals into the residents' daily activity schedules?
- 6What specific training do your nursing staff members receive to ensure that interactions with residents and families remain professional and supportive at all times?
Personalized based on this facility's data
Key Review Excerpts
“The long-standing staff speaks volumes about the environment, with many kind, compassionate nurses and CNAs who truly treat residents like family.”
“The nurses communicated well between shifts so I always got what I needed.”
“The place is understaffed and the care is below subpar. They don’t answer call lights and my loved one was left to soil themselves and lay in it for long periods of time.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports about this facility, highlighting recurring concerns about nursing staffing levels, accident prevention, and appropriate treatment and care. The facility shows persistent problems with fire safety systems and building maintenance that appear across multiple inspections, with some recent issues still lacking correction plans. While most deficiencies have been addressed, the pattern of repeat violations and ongoing safety concerns warrants careful consideration during any visit.
Apr 15, 2026Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Dec 17, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 26, 2025Routine9
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Jun 26, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
May 1, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Apr 29, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Apr 29, 2025
$11,737
Fine
Feb 29, 2024
$8,151
Ownership & Operations
Who Operates This Facility
Avalon Care Center
for profit
Chain Affiliation
Wecare Centers
13 facilities nationwide
Chain avg rating: 1.9/5 · Rank 7 of 13
Ownership & Management
Owners
Ava Holdco LLC
Owner · Organization
Kja Upmc4 LLC
Owner (parent company) · Organization
Grinspan, Aryeh
Owner (parent company)
Korn, Eli
Owner (parent company)
Wielgus, Gedaliah
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit qualitylifeservices.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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