Promenade Rehabilitation and Health Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 49 Google reviews

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What this means for your family
While some families report successful rehabilitation outcomes, the high frequency of reports regarding ignored call bells and administrative neglect is concerning. If you consider this facility, we strongly recommend conducting an unannounced visit to observe staff responsiveness and facility cleanliness firsthand, and asking specifically how they handle patient safety concerns during off-hours.
Google Reviews
Google Reviews
49 reviews on Google“Promenade Rehabilitation and Health Care Center receives highly polarized feedback, with some families praising the dedicated nursing and therapy teams for successful recoveries, while others report severe neglect and poor communication. Recurring criticisms highlight significant delays in responding to call bells, unprofessional staff behavior, and concerns regarding facility hygiene and odor. Potential families should be aware of the stark contrast between the positive experiences of some rehab patients and the distressing accounts of long-term care neglect.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Warm and attentive nursing staff (cited in positive reviews)
- Scenic ocean views and boardwalk location
- Engaging recreation and activity staff
Concerns
- Slow or non-existent response to call bells (mentioned by 5 reviewers)
- Unprofessional, rude, or dismissive staff behavior (mentioned by 6 reviewers)
- Poor communication and lack of administrative follow-up (mentioned by 4 reviewers)
- Unpleasant facility odors and cleanliness issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's location near the boardwalk, what specific outdoor activities or scenic outings are available to residents on a regular basis?
- 2I noticed that the facility is very active in responding to online feedback; how do you utilize that same level of responsiveness when families have concerns about their loved one's daily care?
- 3With a larger capacity of 240 residents, what systems do you have in place to ensure that call bells are answered promptly and that residents feel heard by the nursing staff?
- 4Some families have expressed concerns regarding facility cleanliness and odors; could you walk me through your current housekeeping schedule and how you maintain the environment throughout the day?
- 5Since physical and occupational therapy are noted as strengths here, how do you coordinate those sessions with the nursing team to ensure consistent care throughout the rest of the day?
- 6What is your protocol for communicating changes in a resident's health status or medication adjustments to family members, especially when administrative follow-up is needed?
Personalized based on this facility's data
Key Review Excerpts
“The staff didn't just treat her medical needs; they treated her like a person. Seeing her return home healthy and happy is the best outcome we could have asked for.”
“The staff is always warm and helpful, they are taking such good care of her. The recreation crew are so helpful during Covid in arranging visits and video visits, the social workers, nursing staff and the administrator who addresses every concern and problem that came up.”
“The bell for the nurse didn’t work the bed was squeaking she was trying to get help for 3 hours no one came her leg wound was left open against doctors orders the nurses did not follow her discharge orders she didn’t receive her proper medications”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring issues with care planning that persist across all three surveys, indicating ongoing problems with developing timely and complete resident care plans. Families have filed complaints that triggered inspections, resulting in findings related to abuse reporting procedures and care planning failures. The facility also shows repeated fire safety deficiencies involving smoke barriers and building safety systems. While all deficiencies have correction dates, the pattern of repeated care planning violations across multiple years suggests systemic challenges in this critical area of resident care.
Mar 9, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 7, 2024Routine10
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Aug 7, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 22, 2023Routine8
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Jan 31, 2020Routine2
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ownership & Operations
Who Operates This Facility
Promenade Rehabilitation and Health Care Center
for profit
Ownership & Management
Owners
Gross, Karen
Owner
Kalter, Moshe
Owner
Kiffel, Aviva
Owner
Maierovits, Aliza
Owner
Nussbaum, Hadassa
Owner
Vogel, Soloman
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit promenadenh.com
Medicare data downloads
Original nursing home datasets
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