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Nursing HomeMedicaid

Promenade Rehabilitation and Health Care Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

140 Beach 114th Street, Far Rockaway · Rockaway Park, NY 11694240 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 49 Google reviews

5
4
3
2
1
Promenade Rehabilitation and Health Care Center Nursing Home in Rockaway Park, NY — Street View
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What this means for your family

While some families report successful rehabilitation outcomes, the high frequency of reports regarding ignored call bells and administrative neglect is concerning. If you consider this facility, we strongly recommend conducting an unannounced visit to observe staff responsiveness and facility cleanliness firsthand, and asking specifically how they handle patient safety concerns during off-hours.

Google Reviews

Google Reviews

49 reviews on Google
Promenade Rehabilitation and Health Care Center receives highly polarized feedback, with some families praising the dedicated nursing and therapy teams for successful recoveries, while others report severe neglect and poor communication. Recurring criticisms highlight significant delays in responding to call bells, unprofessional staff behavior, and concerns regarding facility hygiene and odor. Potential families should be aware of the stark contrast between the positive experiences of some rehab patients and the distressing accounts of long-term care neglect.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean2.0Activities8.0Meds4.0MemoryN/AComms3.0ValueN/A

Strengths

  • Effective physical and occupational therapy programs
  • Warm and attentive nursing staff (cited in positive reviews)
  • Scenic ocean views and boardwalk location
  • Engaging recreation and activity staff

Concerns

  • Slow or non-existent response to call bells (mentioned by 5 reviewers)
  • Unprofessional, rude, or dismissive staff behavior (mentioned by 6 reviewers)
  • Poor communication and lack of administrative follow-up (mentioned by 4 reviewers)
  • Unpleasant facility odors and cleanliness issues (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(2)'19(4)'21(5)'23(2)'25(17)'26(3)

Distribution · 52 analyzed

5
29
4
3
3
0
2
1
1
19

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the facility's location near the boardwalk, what specific outdoor activities or scenic outings are available to residents on a regular basis?
  • 2I noticed that the facility is very active in responding to online feedback; how do you utilize that same level of responsiveness when families have concerns about their loved one's daily care?
  • 3With a larger capacity of 240 residents, what systems do you have in place to ensure that call bells are answered promptly and that residents feel heard by the nursing staff?
  • 4Some families have expressed concerns regarding facility cleanliness and odors; could you walk me through your current housekeeping schedule and how you maintain the environment throughout the day?
  • 5Since physical and occupational therapy are noted as strengths here, how do you coordinate those sessions with the nursing team to ensure consistent care throughout the rest of the day?
  • 6What is your protocol for communicating changes in a resident's health status or medication adjustments to family members, especially when administrative follow-up is needed?

Personalized based on this facility's data


Key Review Excerpts

The staff didn't just treat her medical needs; they treated her like a person. Seeing her return home healthy and happy is the best outcome we could have asked for.

Long-term resident's family · 2026★★★★★

The staff is always warm and helpful, they are taking such good care of her. The recreation crew are so helpful during Covid in arranging visits and video visits, the social workers, nursing staff and the administrator who addresses every concern and problem that came up.

Rehab patient's family · 2020★★★★★

The bell for the nurse didn’t work the bed was squeaking she was trying to get help for 3 hours no one came her leg wound was left open against doctors orders the nurses did not follow her discharge orders she didn’t receive her proper medications

Family member · 2025☆☆☆☆
Source: 49 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.58hrs
77%
Registered nurses for medical care
Total Nursing
3.13hrs
76%
All nurses + aides combined
Staff Turnover
23%
Lower is better (< 30% = good)
RN Turnover
24%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility13.6%
Mixed vs Avgs
Here
13.6%
US
12.1%
NY
18.9%
Queens
28.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility19.5%
Worse than Avg
Here
19.5%
US
15.4%
NY
13.8%
Queens
10.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.0%
Mixed vs Avgs
Here
12.0%
US
19.5%
NY
13.3%
Queens
11.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.2%
Worse than Avg
Here
20.2%
US
19.4%
NY
20.2%
Queens
14.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.3%
Better than Avg
Here
96.3%
US
93.4%
NY
91.3%
Queens
92.7%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility9.8%
Worse than Avg
Here
9.8%
US
4.9%
NY
6.8%
Queens
6.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility67.5%
Worse than Avg
Here
67.5%
US
81.8%
NY
77.0%
Queens
73.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility76.0%
Worse than Avg
Here
76.0%
US
79.7%
NY
78.8%
Queens
79.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Worse than Avg
Here
1.6%
US
1.6%
NY
1.2%
Queens
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Above state avg (7.6)
4 complaint-triggered

This facility has recurring issues with care planning that persist across all three surveys, indicating ongoing problems with developing timely and complete resident care plans. Families have filed complaints that triggered inspections, resulting in findings related to abuse reporting procedures and care planning failures. The facility also shows repeated fire safety deficiencies involving smoke barriers and building safety systems. While all deficiencies have correction dates, the pattern of repeated care planning violations across multiple years suggests systemic challenges in this critical area of resident care.

Mar 9, 2026Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 7, 2024Routine
10
0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0924Potential for harm · IsolatedCorrected

Environmental Deficiencies

Put firmly secured handrails on each side of hallways.

Aug 7, 2024Complaint
3
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Feb 22, 2023Routine
8
0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Jan 31, 2020Routine
2
0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Promenade Rehabilitation and Health Care Center

Organization Type

for profit

Ownership & Management

Owners

Gross, Karen

Owner

8%

Kalter, Moshe

Owner

23%

Kiffel, Aviva

Owner

10%

Maierovits, Aliza

Owner

8%

Nussbaum, Hadassa

Owner

8%

Vogel, Soloman

Owner

10%

Key personnel

Gross, PeterW-2 Managing EmployeeGross, PeterOfficer / DirectorVogel, SolomanOfficer / DirectorGross, PeterOfficer / DirectorVogel, SolomanOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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