Ocean Gardens Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 42 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 6.0)
Below average in NY · Below recommended RN staffing · Significantly below average staffing · No penalties on record
What this means for your family
While some families report positive experiences with individual staff members, the facility has received multiple recent reports of unsanitary conditions and poor communication. We strongly advise visiting the facility in person to inspect cleanliness and requesting a meeting with the social work department to ensure they are responsive to your needs before making a decision.
Google Reviews
Google Reviews
42 reviews on Google“Ocean Gardens Care Center receives highly polarized feedback, with recent reviews highlighting severe concerns regarding sanitation, pest control, and staff responsiveness. While some families report positive experiences with specific staff members and compassionate care, others describe a facility plagued by neglect, poor communication, and unprofessional conduct.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate nursing and social work staff
- Supportive environment for some long-term residents
- Professional and caring administrative leadership
Concerns
- Unsanitary conditions and persistent odors (mentioned by 3 reviewers)
- Poor communication and lack of responsiveness from social workers (mentioned by 2 reviewers)
- Inadequate staffing and unprofessional treatment of residents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the size of the facility with 280 residents, how do you ensure that each resident receives consistent, personalized attention and that communication with families remains proactive?
- 2I understand that maintaining a large facility can be challenging; what specific protocols are currently in place to ensure high standards of cleanliness and odor management throughout the building?
- 3With the current staffing levels, what is the process for ensuring that residents receive timely assistance with daily needs and that staff are able to maintain a professional, supportive environment?
- 4Could you walk me through how the dining experience is managed to ensure that meals are nutritious, appetizing, and served in a way that residents truly enjoy?
- 5What is your protocol for handling medical emergencies or sudden changes in a resident's health status, and how quickly can we expect to be notified by the clinical team?
- 6What kind of daily activities and social engagement opportunities are available to keep residents active and connected within such a large community?
Personalized based on this facility's data
Key Review Excerpts
“The facility is dirty. My sister stayed there & was supposed to have physical therapy. All they did for her was put her in a room by herself & fed her cheese sandwiches.”
“They care for their patients as though they were caring for their own parents and family members. I see it. I've witnessed it.”
“This place currently has an outbreak of scabies going on the floors abd enough isn’t being done. Secondly, the place smells and there’s rodents that’ll litterally come out and grew you at the elevator.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ocean Gardens has faced serious concerns with families filing 9 complaints, including recent issues with abuse reporting and resident protection that remain uncorrected or only recently addressed. The facility shows recurring problems in care planning, medication management, and infection control across multiple surveys, though most older violations have been corrected. Consider visiting to assess current conditions, as some complaint-triggered deficiencies from 2025-2026 suggest ongoing care quality issues.
Mar 25, 2026Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jan 12, 2026Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 3, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 27, 2023Routine8
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Sep 27, 2023Complaint5
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Ownership & Operations
Who Operates This Facility
Ocean Gardens Care Center
for profit
Ownership & Management
Owners
Tenenbaum, Matityahu
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit horizoncarecenter.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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