Promenade Health and Rehabilitation
Strong Medicare quality ratings; families often praise highly effective and compassionate therapy department. Still worth an in-person visit.
based on 62 Google reviews
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What this means for your family
This facility's therapy team is highly regarded for successful rehabilitation outcomes, making it a potential candidate for short-term recovery. However, families should be extremely cautious regarding long-term care; please conduct thorough, unannounced visits and closely monitor medication administration and nutritional intake, as multiple reviewers have raised critical concerns about neglect in these areas.
Google Reviews
Google Reviews
62 reviews on Google“Promenade Health and Rehabilitation is frequently praised for its highly effective physical and occupational therapy teams, with many patients reporting successful recovery and transition back home. However, the facility faces serious allegations from some families regarding poor medical oversight, medication errors, and neglect, particularly concerning long-term residents. Prospective families should weigh the strong rehabilitation outcomes against these significant concerns regarding nursing care and communication.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective and compassionate therapy department
- Clean and well-maintained facility
- Staff often described as family-oriented and caring
- Strong support for short-term rehab patients
Concerns
- Neglect and poor medical oversight leading to severe health decline (mentioned by 2 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Slow response times to call buttons (mentioned by 2 reviewers)
- Poor food quality and nutritional concerns (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on short-term rehab, how do you ensure consistent medical oversight and communication with families once a resident transitions to long-term care?
- 2With the current staffing levels, what is your protocol for ensuring that call buttons are answered promptly, especially during evening and weekend shifts?
- 3Could you walk me through your current medication management process and the double-check systems you have in place to prevent errors?
- 4I understand the therapy department is highly regarded here; how do you integrate that same level of dedicated, compassionate care into the daily dining and nutritional experience for residents?
- 5What specific activities or social programs are currently in place to keep residents engaged throughout the week, particularly for those who may not be participating in active rehab?
- 6How does your nursing team coordinate with attending physicians to proactively monitor for health changes and prevent the types of medical decline that families sometimes worry about?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapist group here is truly phenomenal and each and everyone of them really know their jobs. I'm doing things already that I had no idea I”
“If you care for your loved one do not send them here. My mom who has dementia was here for several months. They drugged her into submission, placed restraints on her to prevent her from walking around, the food was horrible, and they mixed up her medications which almost killed her.”
“The nursing staff walked us through some difficult times. We never came across anyone who was rude or uncaring. We appreciate everyone so much for the love and care that was given to our family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems across multiple areas, with families filing complaints about food quality and restraint use. The most frequent issues involve nutrition and dietary services (appearing in multiple surveys), infection control, and improper use of physical restraints. While most deficiencies have been corrected, the pattern of repeated violations in nutrition services and the fact that families felt compelled to file formal complaints about basic care standards raises concerns about consistent quality oversight.
Dec 18, 2025Routine4
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 18, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Jul 25, 2024Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 18, 2023Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Ownership & Operations
Who Operates This Facility
Promenade Health and Rehabilitation
for profit
Chain Affiliation
Stein Ltc
4 facilities nationwide
Chain avg rating: 3.5/5 · Rank 3 of 4 (Worst)
Ownership & Management
Owners
Robert V Rye Liv Tr Dtd 10042022
Owner · Organization
Rye, Robert
Owner
Stein, James
Owner
Stein, Paul
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit promenadehealthandrehab.com
Medicare data downloads
Original nursing home datasets
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