Nursing HomeMedicaid

Promenade Health and Rehabilitation

Strong Medicare quality ratings; public reviewers often praise highly effective and compassionate therapy department. Still worth an in-person visit.

1101 S Promenade Boulevard, Rogers, AR 72758|114 beds|Licensed & active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.2/5

based on 62 Google reviews

(479) 268-3989 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Staff turnover reported at 64%

No Medicare penalties on record · 3 findings in latest survey

Source: Medicare data

What this means for your family

Promenade Health and Rehabilitation has a strong overall Medicare rating. Public reviewers frequently mention: highly effective and compassionate therapy department and clean and well-maintained facility. Review the component ratings and current source records before deciding.

Google Reviews

62 public Google reviews available

Promenade Health and Rehabilitation is frequently praised for its highly effective physical and occupational therapy teams, with many patients reporting successful recovery and transition back home. However, the facility faces serious allegations from some families regarding poor medical oversight, medication errors, and neglect, particularly concerning long-term residents. Prospective families should weigh the strong rehabilitation outcomes against these significant concerns regarding nursing care and communication.

Quality Themes

Tap a score for details

Strengths

Highly effective and compassionate therapy department
Clean and well-maintained facility
Staff often described as family-oriented and caring
Strong support for short-term rehab patients

Concerns

Neglect and poor medical oversight leading to severe health decline (mentioned by 2 reviewers)
Medication management errors (mentioned by 2 reviewers)
Slow response times to call buttons (mentioned by 2 reviewers)
Poor food quality and nutritional concerns (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 62 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the facility's focus on short-term rehab, how do you ensure consistent medical oversight and communication with families once a resident transitions to long-term care?
2With the current staffing levels, what is your protocol for ensuring that call buttons are answered promptly, especially during evening and weekend shifts?
3Could you walk me through your current medication management process and the double-check systems you have in place to prevent errors?
4I understand the therapy department is highly regarded here; how do you integrate that same level of dedicated, compassionate care into the daily dining and nutritional experience for residents?
5What specific activities or social programs are currently in place to keep residents engaged throughout the week, particularly for those who may not be participating in active rehab?
6How does your nursing team coordinate with attending physicians to proactively monitor for health changes and prevent the types of medical decline that families sometimes worry about?

Personalized based on this facility's data

Key Review Excerpts

“The physical therapist group here is truly phenomenal and each and everyone of them really know their jobs. I'm doing things already that I had no idea I”

Rehab patient · 2023★★★★★

“The nursing staff walked us through some difficult times. We never came across anyone who was rude or uncaring. We appreciate everyone so much for the love and care that was given to our family.”

Long-term resident's family · 2023★★★★★

“If you value your family’s life. Do not rely on this place to aid in their betterment. My mother was in there only two months before passing and lost 20 pounds. She passed away from Sepsis, bed sores and pneumonia.”

Long-term resident's family · 2026★☆☆☆☆

Source: 62 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.26hrs

34%

Registered nurses for medical care

Total Nursing

4.13hrs

All nurses + aides combined

Staff Turnover

64%

Lower is better (< 30% = good)

RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility2.3%

Better than Avg

Here

2.3%

19.0%

13.5%

Benton

18.8%

Residents needing more daily help over time

↓ Lower is better

This Facility0.5%

Better than Avg

Here

0.5%

13.9%

9.5%

Benton

15.2%

Residents whose walking got worse

↓ Lower is better

This Facility3.7%

Better than Avg

Here

3.7%

14.1%

10.1%

Benton

17.5%

Residents with depression symptoms

↓ Lower is better

This Facility4.7%

Mixed vs Avgs

Here

4.7%

12.8%

1.4%

Benton

2.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.1%

Better than Avg

Here

99.1%

93.5%

95.1%

Benton

95.4%

Residents on antipsychotic medication

↓ Lower is better

This Facility15.3%

Worse than Avg

Here

15.3%

15.4%

10.9%

Benton

9.8%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility92.6%

Better than Avg

Here

92.6%

82.0%

Benton

87.3%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility82.0%

Better than Avg

Here

82.0%

79.8%

77.7%

Benton

80.8%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.3%

Benton

2.0%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

11findings in history

Latest survey: 3 · near AR avg (4.3)

1 complaint-triggered findings

This facility shows recurring problems across multiple areas, with families filing complaints about food quality and restraint use. The most frequent issues involve nutrition and dietary services (appearing in multiple surveys), infection control, and improper use of physical restraints. While most deficiencies have been corrected, the pattern of repeated violations in nutrition services and the fact that families felt compelled to file formal complaints about basic care standards raises concerns about consistent quality oversight.

Dec 18, 2025Routine4 findings

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 18, 2025Complaint1 finding

0604Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Jul 25, 2024Routine3 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0604Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 18, 2023Routine3 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Promenade Health and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Stein Ltc

Chain Size

4 facilities nationwide

Chain avg rating: 3.5/5 · Rank 3 of 4 (Lowest rating)

Ownership & Management

Owners

Robert V Rye Liv Tr Dtd 10042022

Owner · Organization

25%

Rye, Robert

Owner

25%

Stein, James

Owner

25%

Stein, Paul

Owner

25%

Key personnel

Hamilton, LanceManagerRoach, CameronManagerHamilton, LanceAdp of the SnfRoach, CameronAdp of the Snf

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(479) 268-3989

promenadehealthandrehab.com

1101 S Promenade Boulevard

Rogers, AR 72758

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

62 reviews from families & visitors

Official Website

Visit promenadehealthandrehab.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.