Bradford House Nursing and Rehab, LLC
Strong Medicare quality ratings; families often praise compassionate end-of-life and palliative care. Still worth an in-person visit.
based on 41 Google reviews
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What this means for your family
Bradford House is highly regarded by families for its compassionate end-of-life care, but you should be aware of significant, recurring reports of understaffing and poor communication. Before choosing this facility, specifically ask how they handle call-light response times and what the protocol is for notifying family members of medical changes or emergencies.
Google Reviews
Google Reviews
41 reviews on Google“Bradford House Nursing and Rehab receives polarized feedback, with many families praising the compassionate end-of-life care and dedicated nursing staff, while others report significant issues with chronic understaffing and poor communication. Critics frequently cite long wait times for call lights, lack of responsiveness from administration, and inconsistent hygiene standards. Families considering this facility should weigh the reports of genuine staff kindness against recurring concerns regarding operational oversight and staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate end-of-life and palliative care
- Dedicated and caring nursing staff
- Effective physical and occupational therapy
- Clean and welcoming common areas
Concerns
- Chronic understaffing leading to delayed call light response (mentioned by 6 reviewers)
- Poor communication with families regarding resident status and changes (mentioned by 4 reviewers)
- Inconsistent hygiene and resident care standards (mentioned by 3 reviewers)
- Unprofessional or unhelpful administrative staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that you have 97 residents, what is your current process for ensuring call lights are answered promptly during peak hours?
- 2How do you keep families updated on changes in a resident's health or care plan, and who is our primary point of contact for these updates?
- 3I understand you have a strong reputation for palliative care; could you walk me through how your team coordinates that support with the rest of the nursing staff?
- 4Could you describe the daily activity schedule and how you encourage residents to participate in common areas to ensure they remain engaged?
- 5What protocols are in place to ensure consistent hygiene and daily care standards are met for every resident throughout the week?
- 6How does your administrative team facilitate communication with families to ensure we feel supported and informed about our loved one's experience?
Personalized based on this facility's data
Key Review Excerpts
“My aunt just passed away at this facility and I can't tell you how wonderful these people are! They take on so much to make sure everything is smooth. Right before she passed they came in and changed her clothes cleaned her up they even brushed her hair.”
“My mom had to go here for rehab. She was put on a senior care hall. When I went to visit I was surprised to see that call lights would take over 40 minutes to be answered.”
“My father was at Bradford House for two weeks. The staff has been wonderful, very caring and attentive. The facility is very clean and welcoming, quite upscale in the common areas.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
9
measures
4
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems across three years, with families filing three complaints that triggered inspections. The most persistent issues involve food safety and storage, medication management, and medical record keeping, with food safety deficiencies appearing in all four surveys from 2022 to 2025. While all deficiencies have reported correction dates, the repeated patterns suggest ongoing operational challenges that families should discuss during visits.
May 30, 2025Routine3
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
May 30, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 3, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Feb 23, 2024Routine4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Nov 17, 2022Routine5
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Bradford House Nursing and Rehab, LLC
for profit
Chain Affiliation
Central Arkansas Nursing Centers
39 facilities nationwide
Chain avg rating: 3.5/5 · Rank 30 of 38
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Official Website
Visit bradfordhousenr.com
Medicare data downloads
Original nursing home datasets
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