Rogers Health and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 38 Google reviews
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What this means for your family
While the facility has received high praise recently for its administrative responsiveness and rehab outcomes, there is a recurring pattern of serious concerns regarding neglect and medication management. We strongly recommend that families conduct an in-person tour and ask specifically about current staffing ratios and the process for monitoring patient safety during off-hours.
Google Reviews
Google Reviews
38 reviews on Google“Rogers Health and Rehabilitation Center receives highly polarized reviews, with families either praising the compassionate staff and effective rehab or reporting severe neglect and safety concerns. While some families highlight a responsive administration and dedicated care, others describe significant issues with medication management, hygiene, and slow response times to call buttons.”
Quality Themes
Tap a score for detailsStrengths
- Responsive and helpful administrative team
- Compassionate and dedicated nursing staff
- Effective physical therapy and rehabilitation services
Concerns
- Neglect and slow response to call buttons (mentioned by 4 reviewers)
- Medication errors or missed doses (mentioned by 3 reviewers)
- Poor hygiene and cleanliness of facility (mentioned by 3 reviewers)
- Theft of personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I've heard wonderful things about how responsive and helpful your administrative team is; how do you ensure that same level of communication extends to the floor nurses?
- 2What specific protocols do you have in place to ensure medication is administered accurately and on time for every resident?
- 3How does the facility manage call button response times to ensure residents never feel unheard or neglected during the night?
- 4Could you tell me more about your cleaning schedule and how you maintain high standards of hygiene in the resident rooms and common areas?
- 5What is the process for securing residents' personal belongings to ensure everything stays safe and accounted for?
- 6What kind of daily activities or social outings do you offer to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The CNAs were the most professional staff who took care of my husband during his stay with them. They assisted with all of his ADLs and feeding him his meals. They tended to him with love and care until his passing.”
“He received excellent rehab from the therapist. The food was good and the rooms and facility were older but nice. We would highly recommend going there for your physical therapy needs”
“The facility is extremely well organized and impeccably clean, which immediately gave me peace of mind. The staff are consistently pleasant, professional, and it’s clear they truly love what they do.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Rogers Health and Rehabilitation Center shows a concerning pattern with 38 deficiencies across five surveys, including eight complaint-triggered issues where families filed reports about problems. The most recurring issues involve fire safety systems, daily care assistance, and maintaining a safe environment. While all deficiencies show correction dates, problems persist across multiple surveys, including repeated fire safety violations and ongoing concerns about accident prevention and environmental safety.
Jan 24, 2025Routine3
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 1, 2023Routine19
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 1, 2023Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Sep 25, 2023Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Sep 2, 2022Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Administration Deficiencies
Hire a qualified full-time social worker in a facility with more than 120 beds.
Ownership & Operations
Who Operates This Facility
Rogers Health and Rehabilitation Center
for profit
Chain Affiliation
Southern Administrative Services
35 facilities nationwide
Chain avg rating: 3.6/5 · Rank 20 of 35
Ownership & Management
Owners
4p2t1 Ops Holding Lp
Owner · Organization
Alexark1 LLC
Owner (parent company) · Organization
Jej Assets Lp
Owner (parent company) · Organization
Jej Management, LLC
Owner (parent company) · Organization
Ponthie, Sharlot
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit rogershc.com
Medicare data downloads
Original nursing home datasets
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