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Nursing HomeMedicaid Investigative

Innisfree Health and Rehab, LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

301 South 24th Street, Rogers, AR 72758104 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 34 Google reviews

5
4
3
2
1
Innisfree Health and Rehab, LLC Nursing Home in Rogers, AR — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (12 vs median 3)
  • High RN turnover (57%)

Bottom 25% in AR · Critically understaffed (RN) · Above recommended total nurse staffing · Worst in CENTRAL ARKANSAS NURSING CENTERS chain · No penalties on record

Source: Medicare data

What this means for your family

Innisfree is widely praised for its cleanliness and compassionate nursing care, making it a strong contender for those prioritizing environment. However, families should be vigilant regarding communication with administration and verify the functionality of call systems, as multiple reports suggest these areas can be inconsistent.

Google Reviews

Google Reviews

34 reviews on Google
Innisfree Health and Rehab receives high praise from many families for its clean, well-maintained environment and compassionate, attentive nursing staff. However, some reviewers have reported serious concerns regarding unprofessional behavior, poor communication, and issues with basic patient care, including cold food and unresponsive call lights. Prospective families should weigh the facility's strong aesthetic and care reputation against these specific, concerning reports of neglect and administrative friction.

Quality Themes

Tap a score for details
Food5.0Staff8.0Clean10.0ActivitiesN/AMedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Compassionate and attentive nursing staff
  • Effective rehab and hospice support
  • Personable and dedicated management

Concerns

  • Unprofessional staff behavior and poor bedside manner (mentioned by 3 reviewers)
  • Poor food quality and temperature (mentioned by 2 reviewers)
  • Slow or non-functional call light systems (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.3'18(3)3.55.0'20(5)1.05.0'22(4)3.04.7'25(13)4.4'26(9)

Distribution · 41 analyzed

5
32
4
1
3
0
2
1
1
7

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent focus on improving communication with families, what is the best way for us to stay updated on our loved one's daily progress and care plan?
  • 2We noticed the staffing rating is strong; how does your team ensure that consistent, compassionate bedside manner is maintained during every shift?
  • 3Can you walk us through how the nursing team prioritizes and responds to call lights to ensure residents receive timely assistance?
  • 4With the facility's high marks for cleanliness, how do you manage the dining experience to ensure meals are served at the right temperature and meet the residents' nutritional preferences?
  • 5What specific steps is the leadership team taking to address the recent state-level findings and improve the overall quality of care metrics?
  • 6What kind of daily social activities or engagement programs do you offer to help residents feel connected and active within the community?

Personalized based on this facility's data


Key Review Excerpts

The staff was amazing, not only taking excellent care of my mother, but for my siblings and I as well. I never once felt she was being neglected; they checked on her continually around the clock and kept a close eye on her to make sure she was not in any pain.

Hospice family member · 2025★★★★★

The food is terrible. The CNA'S are awesome. Very nice and helpful. As far as upper management, they're just here . Plan on moving ASAP! Very uncomfortable here. The call lights were not working for 7 days in a row.

Resident · 2019★★☆☆☆

Checked mother in. Nurse was eating something, chewing with her mouth full of food. It dropping out onto the bed they put her in. Started changing her clothes in front of everyone including a stranger who was male.

Family member · 2018☆☆☆☆
Source: 34 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.28hrs
37%
Registered nurses for medical care
Total Nursing
5.67hrs
OK
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility74.1%
Worse than Avg
Here
74.1%
US
95.5%
AR
96.1%
Benton
96.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility78.6%
Worse than Avg
Here
78.6%
US
93.4%
AR
94.9%
Benton
98.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.5%
Better than Avg
Here
2.5%
US
15.5%
AR
11.1%
Benton
11.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
AR
1.4%
Benton
2.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.9%
Worse than Avg
Here
22.9%
US
15.3%
AR
11.0%
Benton
17.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility21.6%
Worse than Avg
Here
21.6%
US
14.4%
AR
10.1%
Benton
16.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility78.8%
Mixed vs Avgs
Here
78.8%
US
79.8%
AR
77.7%
Benton
85.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility86.0%
Mixed vs Avgs
Here
86.0%
US
81.8%
AR
82.0%
Benton
90.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
AR
1.3%
Benton
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Well above state avg (4.3)
1 complaint-triggered

This facility shows a concerning pattern with 25 deficiencies across three years, including one complaint-triggered issue involving discharge planning. The most recurring problems involve nutrition and dietary services, fire safety systems, and infection control. While all deficiencies have correction dates, many issues persist across multiple surveys, suggesting ongoing operational challenges that families should carefully consider before placement.

Nov 15, 2024Routine
14
0577Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

Nov 15, 2024Complaint
1
0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

Nov 17, 2023Routine
8
0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

Aug 18, 2022Routine
2
0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Innisfree Health and Rehab, LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Central Arkansas Nursing Centers

Chain Size

39 facilities nationwide

Chain avg rating: 3.5/5 · Rank 35 of 38 (Worst)

Ownership & Management

Owners

Hursh, Paralea

Owner

10%

Sams, Jerry

Owner

10%

Morton, Michael

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Beldyga, JuliaManagerMorton, MichaelLimited Partnership InterestNorsworthy, DavidLimited Partnership InterestInnisfree Estates, LLCAdp of the SnfNursing Consultants INCAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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