Innisfree Health and Rehab, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 34 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (12 vs median 3)
- High RN turnover (57%)
Bottom 25% in AR · Critically understaffed (RN) · Above recommended total nurse staffing · Worst in CENTRAL ARKANSAS NURSING CENTERS chain · No penalties on record
What this means for your family
Innisfree is widely praised for its cleanliness and compassionate nursing care, making it a strong contender for those prioritizing environment. However, families should be vigilant regarding communication with administration and verify the functionality of call systems, as multiple reports suggest these areas can be inconsistent.
Google Reviews
Google Reviews
34 reviews on Google“Innisfree Health and Rehab receives high praise from many families for its clean, well-maintained environment and compassionate, attentive nursing staff. However, some reviewers have reported serious concerns regarding unprofessional behavior, poor communication, and issues with basic patient care, including cold food and unresponsive call lights. Prospective families should weigh the facility's strong aesthetic and care reputation against these specific, concerning reports of neglect and administrative friction.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate and attentive nursing staff
- Effective rehab and hospice support
- Personable and dedicated management
Concerns
- Unprofessional staff behavior and poor bedside manner (mentioned by 3 reviewers)
- Poor food quality and temperature (mentioned by 2 reviewers)
- Slow or non-functional call light systems (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on improving communication with families, what is the best way for us to stay updated on our loved one's daily progress and care plan?
- 2We noticed the staffing rating is strong; how does your team ensure that consistent, compassionate bedside manner is maintained during every shift?
- 3Can you walk us through how the nursing team prioritizes and responds to call lights to ensure residents receive timely assistance?
- 4With the facility's high marks for cleanliness, how do you manage the dining experience to ensure meals are served at the right temperature and meet the residents' nutritional preferences?
- 5What specific steps is the leadership team taking to address the recent state-level findings and improve the overall quality of care metrics?
- 6What kind of daily social activities or engagement programs do you offer to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The staff was amazing, not only taking excellent care of my mother, but for my siblings and I as well. I never once felt she was being neglected; they checked on her continually around the clock and kept a close eye on her to make sure she was not in any pain.”
“The food is terrible. The CNA'S are awesome. Very nice and helpful. As far as upper management, they're just here . Plan on moving ASAP! Very uncomfortable here. The call lights were not working for 7 days in a row.”
“Checked mother in. Nurse was eating something, chewing with her mouth full of food. It dropping out onto the bed they put her in. Started changing her clothes in front of everyone including a stranger who was male.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 25 deficiencies across three years, including one complaint-triggered issue involving discharge planning. The most recurring problems involve nutrition and dietary services, fire safety systems, and infection control. While all deficiencies have correction dates, many issues persist across multiple surveys, suggesting ongoing operational challenges that families should carefully consider before placement.
Nov 15, 2024Routine14
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nov 15, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Nov 17, 2023Routine8
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Aug 18, 2022Routine2
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Innisfree Health and Rehab, LLC
for profit
Chain Affiliation
Central Arkansas Nursing Centers
39 facilities nationwide
Chain avg rating: 3.5/5 · Rank 35 of 38 (Worst)
Ownership & Management
Owners
Hursh, Paralea
Owner
Sams, Jerry
Owner
Morton, Michael
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit innisfreehr.com
Medicare data downloads
Original nursing home datasets
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