Premier Care Center for Palm Springs
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 68 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (17 vs median 13.0)
- High RN turnover (57%)
Below average in CA · Critically understaffed (RN) · Below chain average · No penalties on record
What this means for your family
This facility offers highly regarded physical therapy and wound care, which can be excellent for post-surgical recovery. However, families must be extremely vigilant regarding hygiene standards and staff responsiveness to call lights, as multiple reports indicate significant lapses in basic care and communication.
Google Reviews
Google Reviews
68 reviews on Google“Families should approach this facility with significant caution due to serious allegations of medical neglect, hygiene issues, and inconsistent staffing. While some recent reviews praise the rehabilitation and physical therapy teams, there is a recurring pattern of complaints regarding unresponsive call lights, poor communication from management, and unpleasant odors in patient rooms.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate social services staff
- Friendly and attentive wound care specialists
- Cleanliness in certain areas/lobby
Concerns
- Unresponsive call lights and slow staff response (mentioned by 4 reviewers)
- Poor hygiene and strong urine odors in rooms (mentioned by 3 reviewers)
- Inconsistent medication administration (mentioned by 2 reviewers)
- Lack of communication from administration/management (mentioned by 3 reviewers)
- Inadequate food quality (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 147 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy programs; how do you tailor these sessions to meet a resident's specific mobility goals?
- 2How does the nursing team ensure that call lights are answered promptly and that resident needs are met even during busy shifts?
- 3What specific steps is the facility taking to ensure consistent medication administration and high standards of hygiene in the resident rooms?
- 4How does the administration keep families updated on a loved one's care, and what is the best way for us to reach management with questions?
- 5Could you tell us more about the daily dining experience and how the menu is planned to ensure nutritious and appetizing meals?
- 6In the event of a medical emergency after hours, what is the protocol for contacting physicians and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The therapy is top notch. While my mother was there, she couldnt walk but with multiple people coming to do rehab”
“I was all alone in a piece of crap room yelling for help they all but laughed at me. I called 911 who came and got off floor and thank God was able to get me to another facility.”
“The rehab team and social worker Maggy make this place amazing. The care is good and the place was clean.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed reports about this facility, triggering nearly one-third of the 85 deficiencies found across 18 surveys. The most persistent problems involve appropriate treatment and care, medication management, and fire safety systems. While all violations show correction dates, the recurring nature of care quality issues—appearing in both complaint and routine inspections from 2019 through 2025—suggests ongoing systemic challenges with consistent care delivery.
Feb 10, 2026Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Feb 9, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 12, 2026Complaint2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aug 20, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Jun 5, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 14, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Premier Care Center for Palm Springs
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 228 of 328
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Official Website
Visit palmspringshealthandrehabilitationcenter.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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