Nursing HomeMedicaid

Palm Springs Healthcare & Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

277 S Sunrise Way, Baristo · Palm Springs, CA 92262|99 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

3.0/5

based on 68 Google reviews

(760) 327-8541 Directions Website

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What this means for your family

This facility offers exceptional physical therapy and highly praised social services that can significantly aid in post-surgical recovery. However, families must be vigilant regarding nursing responsiveness and room cleanliness, as multiple reports indicate issues with neglect and unpleasant odors in resident areas.

Google Reviews

68 reviews on Google

“Families considering this facility will find a stark divide in experiences: many praise the exceptional physical therapy and the compassionate social services team, specifically mentioning Maggie and Maya. However, there are serious, recurring allegations regarding neglect, poor communication from management, and unpleasant odors in some resident rooms.”

Quality Themes

Tap a score for details

Strengths

Top-notch rehabilitation and physical therapy
Compassionate social services staff
Cleanliness in certain areas and lobby
Professional wound care specialists

Concerns

Inconsistent nursing and CNA responsiveness (mentioned by 4 reviewers)
Unpleasant odors (urine) in resident rooms (mentioned by 3 reviewers)
Poor communication from administration and management (mentioned by 3 reviewers)
Difficulty reaching the facility by phone (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 69 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1We've heard wonderful things about your physical therapy and wound care specialists; could you tell us more about how that specialized care is integrated into daily resident life?
2How does the nursing team ensure that residents' needs are addressed promptly, especially during the night shifts?
3What steps are being taken to ensure the resident rooms and common areas always feel fresh and clean for visiting families?
4How does the administration keep families updated on a resident's health status and any changes in their care plan?
5Could you describe the dining experience, including how much input residents have in their daily meal choices?
6What is the protocol for handling a medical emergency, and how quickly can a physician be reached if a concern arises?

Personalized based on this facility's data

Key Review Excerpts

“The therapy is top notch. While my mother was there, she couldnt walk but with multiple people coming to do rehab”

Long-term resident's family · 2026★★★★★

“My mom came here for physical therapy and her dementia, palm springs healthcare helped her walk again and even found her an assisted living.”

Long-term resident's family · 2025★★★★★

“The rehab team and social worker Maggy make this place amazing. The care is good and the place was clean.”

Rehab patient · 2024★★★★★

Source: 68 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.16hrs

Registered nurses for medical care

Total Nursing

5.11hrs

All nurses + aides combined

Staff Turnover

37%

Lower is better (< 30% = good)

RN Turnover

43%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility2.8%

Better than Avg

Here

2.8%

19.4%

10.7%

Riverside

9.1%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility29.6%

Worse than Avg

Here

29.6%

19.5%

13.7%

Riverside

15.2%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

7.0%

Riverside

6.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better

This Facility5.2%

Better than Avg

Here

5.2%

15.3%

10.5%

Riverside

8.2%

🩹

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility11.3%

Worse than Avg

Here

11.3%

4.9%

4.5%

Riverside

4.1%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility17.5%

Worse than Avg

Here

17.5%

15.4%

11.6%

Riverside

10.5%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.7%

93.2%

Riverside

92.7%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

81.8%

94.2%

Riverside

94.4%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.4%

Better than Avg

Here

0.4%

1.6%

1.5%

Riverside

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies

Near state avg (15.4)

20 complaint-triggered

This facility has significant concerns with 18 deficiencies triggered by family complaints, indicating ongoing care problems that prompted external reports. The most recurring issues involve quality of care and treatment, infection control, and medication management. While all deficiencies show correction dates, the pattern of repeated problems in the same areas—particularly infection control appearing across multiple surveys—suggests systemic challenges that families should carefully consider.

Feb 11, 2026Complaint2 findings

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

Jun 18, 2025Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 29, 2025Complaint2 findings

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 26, 2025Complaint2 findings

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 12, 2024Routine12 findings

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0638Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Sep 4, 2024Complaint2 findings

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Palm Springs Healthcare & Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Mariner Health Care

Chain Size

17 facilities nationwide

Chain avg rating: 2.9/5 · Rank 5 of 18

Ownership & Management

Owners

Gc Holding Company 2 LLC

Owner · Organization

99%

Grancare LLC