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Nursing HomeMedicaid Investigative

Prattville Health and Rehabilitation, LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

601 Jasmine Trail, Prattville, AL 36066162 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 124 Google reviews

5
4
3
2
1
Prattville Health and Rehabilitation, LLC Nursing Home in Prattville, AL — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (6 vs median 3.0)
  • High staff turnover (60%)
  • High RN turnover (52%)

Bottom 25% in AL · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in NHS MANAGEMENT chain · No penalties on record

Source: Medicare data

What this means for your family

While the facility's therapy and activity programs are highly regarded, the recurring reports of severe neglect and communication failures are deeply concerning. If you choose this facility, we strongly recommend daily, unannounced visits to monitor your loved one's hygiene and care, and to ensure that medication and call-light response times are being managed appropriately.

Google Reviews

Google Reviews

124 reviews on Google
Prattville Health and Rehabilitation receives highly polarized feedback, with many families praising the physical and occupational therapy teams while others report severe neglect and communication failures. While some residents have positive experiences with specific staff members, multiple reviewers describe a facility that is chronically understaffed, leading to poor hygiene, slow response times, and difficulty reaching staff by phone. Families considering this facility should be aware of these significant inconsistencies in care quality.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean3.0Activities9.0Meds1.0Memory7.0Comms1.0Value2.0

Strengths

  • Highly effective physical and occupational therapy teams
  • Engaging activity programs for residents
  • Helpful and knowledgeable financial/admissions staff
  • Clean, modern rehab wing

Concerns

  • Chronic understaffing leading to neglect (mentioned by 12 reviewers)
  • Poor communication and inability to reach staff by phone (mentioned by 9 reviewers)
  • Hygiene issues, including failure to assist with bathroom needs or changing soiled linens (mentioned by 8 reviewers)
  • Medication management errors or delays (mentioned by 5 reviewers)
  • Lack of responsiveness to call lights (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'14(5)'16(2)'18(3)'20(8)'22(20)'24(10)'26(18)

Distribution · 125 analyzed

5
59
4
9
3
4
2
4
1
49

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your facility has a very active therapy department; how do you integrate those physical and occupational therapy programs into the daily routines of long-term residents?
  • 2Given that communication is a top priority for our family, what is the best way to ensure we can reach a staff member directly if we have questions about our loved one’s care?
  • 3We understand that staffing can be a challenge in nursing homes; what specific protocols do you have in place to ensure call lights are answered promptly and hygiene needs are met consistently?
  • 4I see that you are very engaged in responding to feedback online; how does that commitment to listening translate into improvements in daily resident care and medication management?
  • 5Could you walk us through the process for how your nursing team handles urgent medical changes or emergencies to ensure residents receive timely attention?
  • 6With the facility having a large capacity of 162 residents, how do you ensure that each resident receives personalized attention and that their specific daily preferences are honored?

Personalized based on this facility's data


Key Review Excerpts

My mother was in the nursing home portion of PHR for 7 years. It is always far too understaffed to get good care. The CNAs did almost all the work without adequate pay or support.

Long-term resident's family · 2024★★☆☆☆

My Dad was at this place for 20 days. The lack of communication is awful. He went to the hospital twice we received one phone call the first time then we weren't even aware he had gone back to the facility.

Rehab patient's family · 2021☆☆☆☆

The Therapy and all the therapist are fabulous. They make sure you stay on course and teach you things that will help when you go home. They make sure you are safe at all times and also work together as a team very well.

Rehab patient · 2025★★★★★
Source: 124 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.70hrs
94%
Registered nurses for medical care
Total Nursing
4.20hrs
OK
All nurses + aides combined
Staff Turnover
57%
Lower is better (< 30% = good)
RN Turnover
38%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

9

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.1%
Better than Avg
Here
4.1%
US
19.4%
AL
13.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
AL
1.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility83.5%
Worse than Avg
Here
83.5%
US
95.5%
AL
94.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility26.6%
Worse than Avg
Here
26.6%
US
15.4%
AL
21.4%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility15.0%
Worse than Avg
Here
15.0%
US
4.9%
AL
5.6%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility10.7%
Worse than Avg
Here
10.7%
US
5.3%
AL
5.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility63.3%
Worse than Avg
Here
63.3%
US
81.8%
AL
84.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.8%
Better than Avg
Here
88.8%
US
79.7%
AL
80.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.1%
Worse than Avg
Here
2.1%
US
1.6%
AL
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Well above state avg (3.9)

This facility has a pattern of recurring deficiencies across three surveys, particularly in fire safety systems, dietary services, and care planning. Fire safety issues including smoke barriers and alarm systems appeared in all three surveys, while food handling and waste disposal problems recurred twice. Care planning and resident assessment deficiencies also repeated across multiple inspections. All violations were corrected according to state records, but the recurring nature of safety and operational issues warrants careful consideration during visits.

Jun 10, 2022Routine
7
0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 7, 2019Routine
12
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0680Minimal · WidespreadCorrected

Quality of Life and Care Deficiencies

Ensure the activities program is directed by a qualified professional.

0814Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

Oct 21, 2018Routine
14
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0025Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0030Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Prattville Health and Rehabilitation, LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Nhs Management

Chain Size

43 facilities nationwide

Chain avg rating: 2.8/5 · Rank 41 of 43 (Worst)

Ownership & Management

Owners

Northport Holding Operations, LLC

Owner · Organization

100%

James N Estes Jr Family Dynasty Tr no 2

Owner (parent company) · Organization

18%

James Norman Estes Jr Tr

Owner (parent company) · Organization

6%

Jennifer E Agee Family Dynasty Tr no 2

Owner (parent company) · Organization

18%

Jennifer Lee Estes Tr 031093

Owner (parent company) · Organization

6%

Estes, James

Owner (parent company)

51%

Key personnel

Capital Funding LLC5% or Greater Mortgage InterestCapital Funding LLC5% or Greater Security InterestHolding Facilities Group LLC5% or Greater Security InterestPrattville Health Realty LLC5% or Greater Security InterestServisfirst Bank5% or Greater Security Interest
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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