Crowne Health Care of Montgomery
Strong Medicare quality ratings; families often praise highly responsive and professional social work team. Still worth an in-person visit.
based on 70 Google reviews
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What this means for your family
While the facility has a strong reputation for social work and rehab therapy, the recurring reports of hygiene issues and slow response times are concerning. We strongly recommend that you visit unannounced, specifically during evening or weekend hours, to observe the actual level of care and staff responsiveness before making a decision.
Google Reviews
Google Reviews
70 reviews on Google“Crowne Health Care of Montgomery receives highly polarized feedback, with many families praising the dedicated social workers and rehab team, while others report severe concerns regarding basic care and communication. While some families feel their loved ones receive compassionate, professional attention, multiple reviewers have documented issues with hygiene, call-light response times, and unprofessional conduct by nursing staff. Potential families should be aware that experiences appear to vary significantly depending on the specific unit or staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Highly responsive and professional social work team
- Effective physical and occupational therapy services
- Compassionate and attentive nursing staff in specific units
- Strong support for discharge planning and transitions
Concerns
- Poor communication and difficulty reaching staff (mentioned by 5 reviewers)
- Unprofessional or rude staff behavior (mentioned by 5 reviewers)
- Neglect of basic hygiene and cleanliness (mentioned by 4 reviewers)
- Slow or non-existent response to call lights/patient needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 72 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your social work team is highly regarded; how do they partner with families to ensure consistent communication regarding a loved one's daily progress?
- 2Since therapy services are a known strength here, could you explain how the physical and occupational therapy teams coordinate with nursing staff to support residents' mobility and hygiene needs?
- 3What specific protocols are in place to ensure that call lights are answered promptly and that residents receive timely assistance with their daily hygiene routines?
- 4I see you actively engage with online feedback; how do you use that family input to improve the day-to-day experience and professionalism within the nursing units?
- 5Given the focus on discharge planning, how do you manage the transition process and medication reconciliation to ensure a resident is stable and well-supported during their stay?
- 6What does a typical day look like for residents in terms of social engagement and activities, and how do you ensure those with memory care needs are included and supervised?
Personalized based on this facility's data
Key Review Excerpts
“My mom stayed in Crowne after a fall with a fractured hip. She had pain but was still forced to undergo painful therapy which was too much for a 93-year-old. Not only that, there was no care taken to revent a bed sore.”
“My grandmother was left in an old wheel chair with no care or medications for over 12 hours. She is 86 and just had a stroke and she cannot be late or miss her medication.”
“My aunt recently completed her 20 days for rehab following a lengthy hospital stay. She thought the people were nice and friendly. PT helped her regain her confidence in walking and OT helped her with routine tasks of life.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Crowne Health Care of Montgomery shows recurring safety issues primarily with fire safety systems, building exits, and infection control across multiple surveys from 2019 to 2023. The facility has repeatedly struggled with sprinkler system maintenance, proper exit signage and accessibility, and infection prevention protocols, with some deficiencies like cooking facility protection and sprinkler maintenance appearing in multiple inspections. While all violations have correction dates, the pattern of recurring safety deficiencies in critical areas suggests persistent operational challenges that families should consider carefully.
Apr 17, 2023Routine23
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Apr 16, 2021Routine5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 10, 2019Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Provide properly protected cooking facilities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Crowne Health Care of Montgomery
for profit
Chain Affiliation
Crowne Health Care
18 facilities nationwide
Chain avg rating: 4.2/5 · Rank 9 of 18
Ownership & Management
Owners
Crowne Operations, INC
Owner · Organization
Jennifer Jones Mcinnish Family Dynasty Trust #1
Owner (parent company) · Organization
Richard Bryan Jones Family Dynasty Trust #1
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit crownehealthcare.com
Medicare data downloads
Original nursing home datasets
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