Charlton Place Rehab and Healthcare Center
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 146 Google reviews
Watch Charlton Place Rehab and Healthcare Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the facility is praised for its cleanliness and active social calendar, there is a concerning pattern of reports regarding neglect and poor communication during medical emergencies. If you choose this facility, ensure you have a plan for frequent, unannounced visits to monitor your loved one's hygiene and medication adherence, and do not hesitate to escalate concerns to management immediately.
Google Reviews
Google Reviews
146 reviews on Google“Charlton Place Rehab and Healthcare Center receives polarized feedback, with many families praising the clean, welcoming environment and dedicated staff, while others report severe concerns regarding neglect and inadequate care. While some reviewers highlight excellent rehabilitation services and compassionate leadership, there is a recurring pattern of complaints regarding hygiene, medication management, and responsiveness to resident needs. Families considering this facility should be aware of these conflicting experiences and conduct thorough, in-person observations.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Engaging activities and social events
- Professional and compassionate leadership
- Effective rehabilitation therapy team
Concerns
- Neglect and poor hygiene (soiled bedding/clothing) (mentioned by 7 reviewers)
- Understaffing and slow response to call buttons (mentioned by 5 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Poor food quality and small portions (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 122 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to continuously improve the daily care experience?
- 2With a capacity of 65 residents, what is your current process for ensuring that call buttons are answered promptly during peak hours?
- 3I’ve read great things about your rehabilitation team, but could you walk me through your specific protocols for ensuring hygiene and bedding cleanliness are maintained consistently?
- 4Since dining is such an important part of daily life, what steps are you taking to address feedback regarding food quality and portion sizes for residents?
- 5Given the importance of medication safety, what double-check systems do you have in place to ensure accuracy for residents on complex regimens?
- 6What are some of the most popular social events or activities currently being offered, and how do you encourage residents to participate in them?
Personalized based on this facility's data
Key Review Excerpts
“The Assisted Living Side is good, the Rehab side is horrible and twice have caused more harm than good for my family members. They do not bathe the patients properly, they do not ensure medications are correct, they are careless and negligent.”
“My mother was referred to Charlton Place primarily for rehab, she unfortunately ended up having a Urinary Tract Infection (UTI) and sepsis from being severely dehydrated while in their care.”
“The facility is very clean and welcoming, the staff is friendly and helpful. The residents and families all appear to be very happy with the care and staff there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Charlton Place shows a moderate inspection record with 10 deficiencies across three surveys, all corrected by the facility. The most recurring issues involved fire safety systems (sprinklers, alarms, emergency power) and some concerns with medication management and daily care assistance. While safety system deficiencies persisted across multiple surveys before correction, all violations have been addressed and no families filed complaint-triggered reports, suggesting ongoing operational improvements.
Dec 10, 2020Routine2
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Mar 12, 2020Routine4
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Mar 14, 2019Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Charlton Place Rehab and Healthcare Center
for profit
Chain Affiliation
Tutera Senior Living & Health Care
26 facilities nationwide
Chain avg rating: 2.2/5 · Rank 1 of 25 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
146 reviews from families & visitors
Official Website
Visit tutera.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Prattville Health and Rehabilitation, LLC
1.8 miNursing Home · Prattville, AL
Merry Wood Lodge
6.6 miNursing Home · Elmore, AL
Montgomery Children's Specialty Center
9.4 miNursing Home · Montgomery, AL
Crowne Health Care of Montgomery
11.3 miNursing Home · Montgomery, AL
Capitol Hill Healthcare Center
11.3 miNursing Home · Montgomery, AL
Diversicare of Montgomery
12.8 miNursing Home · Montgomery, AL