Capitol Hill Healthcare Center
Strong Medicare quality ratings; families often praise highly regarded physical and occupational therapy team. Still worth an in-person visit.
based on 61 Google reviews
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What this means for your family
While the rehabilitation therapy department is frequently praised for its effectiveness, the facility has a recurring pattern of poor responsiveness to call lights and significant hygiene concerns. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's wound care and hygiene, and to ensure their basic needs are being met in a timely manner.
Google Reviews
Google Reviews
61 reviews on Google“Capitol Hill Healthcare Center receives highly polarized feedback, with some families praising the rehabilitation therapy team and compassionate nursing staff, while others report severe neglect and safety concerns. Critical issues frequently cited include long wait times for call lights, poor wound care, and sanitation problems such as reports of pests. Families should be aware that experiences appear inconsistent, ranging from excellent care to situations where residents were left in unhygienic conditions.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded physical and occupational therapy team
- Compassionate and attentive individual nursing staff
- Strong administrative support for some families
- Effective transition and rehab programs
Concerns
- Excessive wait times for call lights and assistance (mentioned by 7 reviewers)
- Poor wound care and hygiene management (mentioned by 6 reviewers)
- Inadequate staffing levels and responsiveness (mentioned by 5 reviewers)
- Unsanitary conditions and pest issues (mentioned by 3 reviewers)
- Poor communication from management regarding incidents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about your physical and occupational therapy teams; could you tell us more about how they work with residents during rehab?
- 2How does the nursing staff manage call light response times to ensure residents get help quickly when they need it?
- 3What specific protocols do you have in place for maintaining high standards of cleanliness and hygiene in the resident rooms and common areas?
- 4How does the management team communicate with families if there is a change in a resident's medical condition or an unexpected incident?
- 5Could you walk us through your process for medication management and how you ensure accuracy and safety?
- 6What kind of daily activities or social programs are available to keep residents engaged and active throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The nurses here are AWESOME. The food is excellent. And the house keeping staff are always cleaning rooms and buffing the hallway.”
“The PT and OT therapists are truly one of a kind. They give each patient that individual care and love”
“My mother was there they never bath her her leg had to be cut off because of wound care not taking care of very bad place.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Capitol Hill Healthcare Center shows a relatively clean record with 6 deficiencies across 3 surveys, all corrected by the facility. The issues primarily involved building safety and maintenance concerns, including heating/ventilation systems, electrical equipment, and emergency exit obstructions. Additional deficiencies included infection control protocols, resident assessments, and environmental standards. No complaints were filed by families, and all identified problems have documented correction dates.
Apr 1, 2021Routine1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Feb 21, 2019Routine3
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Mar 29, 2018Routine2
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Capitol Hill Healthcare Center
for profit
Ownership & Management
Owners
Turenne, Roger
Owner
Turenne, William
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit capitolhillcares.com
Medicare data downloads
Original nursing home datasets
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