Plattsburgh Rehabilitation and Nursing Center
Strong Medicare quality ratings; families often praise highly regarded adult day program. Still worth an in-person visit.
based on 27 Google reviews
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What this means for your family
While the Adult Day Program is highly recommended for social engagement, the inpatient and long-term care units have recurring, serious reports of neglect and unresponsiveness. If you are considering this facility for 24-hour care, we strongly advise conducting an unannounced visit and asking specifically about their protocols for call-bell response times and the security of personal property.
Google Reviews
Google Reviews
27 reviews on Google“Plattsburgh Rehabilitation and Nursing Center presents a starkly divided experience for families. While the Adult Day Program receives high praise for its social engagement and compassionate staff, the long-term and inpatient rehabilitation services are frequently criticized for severe neglect, including unresponsiveness to call bells, missing personal belongings, and poor medication management. Families should be aware of the significant gap between the positive feedback for daytime social services and the distressing reports regarding 24-hour nursing care.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded Adult Day Program
- Engaging social activities and music
- Helpful social work advocacy
- Compassionate staff in specific departments
Concerns
- Unresponsive to call bells and patient needs (mentioned by 4 reviewers)
- Theft or loss of personal belongings (mentioned by 2 reviewers)
- Poor hygiene and neglect of basic care (mentioned by 2 reviewers)
- Medication management and order errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the popularity of your Adult Day Program, how do you integrate those social activities and music programs into the daily routine for long-term residents?
- 2Could you walk me through your current protocol for responding to call bells to ensure residents receive timely assistance?
- 3What specific measures do you have in place to track and safeguard residents' personal belongings to prevent loss or theft?
- 4With the recent focus on medication management, what steps are taken to ensure accuracy and prevent errors during the administration process?
- 5How do you maintain consistent standards of hygiene and daily care, and what is your process for auditing these tasks to ensure resident comfort?
- 6In light of your 3-star staffing rating, how do you ensure that there is always adequate coverage to meet the individual needs of all 89 residents?
Personalized based on this facility's data
Key Review Excerpts
“My mother, Mary, enjoys the day service very much. It gives her a chance to socialize, and she has close bonds with many of the residents.”
“My mother was here for a couple of years and it was sheer hell. She would be left in her excrement and developed open sores.”
“My grandmothers clothes all went missing on week 1. Her cell phone went missing a few weeks later! And now her purse and wallet are gone as well!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints resulting in 5 deficiencies related to resident safety, abuse reporting, and care quality, with recent issues in 2024 involving accident prevention and protection of resident belongings. The facility shows recurring problems across safety oversight, medication management, and food service spanning multiple surveys from 2019 to 2024, though all violations have reported correction dates, suggesting responsiveness to identified issues.
Oct 24, 2024Routine4
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Nursing and Physician Services Deficiencies
Request a waiver if it can't meet the nurse staffing requirements.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Oct 24, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 13, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 23, 2021Routine9
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jun 6, 2019Routine11
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Ownership & Operations
Who Operates This Facility
Plattsburgh Rehabilitation and Nursing Center
for profit
Chain Affiliation
Personal Healthcare Management
21 facilities nationwide
Chain avg rating: 3.0/5 · Rank 7 of 19
Ownership & Management
Owners
Barth, Alexander
Owner
Walden, Yehudah
Owner
Zagelbaum, Ephraim
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit plattsburghrehab.com
Medicare data downloads
Original nursing home datasets
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