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Assisted Living

Pine Harbour

Families consistently rate this highly — reviewers highlight warm, home-like atmosphere. Schedule a visit to confirm the fit.

15 New Hampshire Street, Plattsburgh, NY 1290366 bedsLicensed & Active
Source: NY DOH — view official record
Google rating
4.3/5

based on 6 Google reviews

5
4
3
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1

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What this means for your family

Pine Harbour receives high marks for its welcoming, family-oriented culture and active engagement programs. Because the available reviews are limited and primarily focus on the general atmosphere, we recommend scheduling a tour to observe daily interactions and asking specific questions about your loved one's unique care needs.

Google Reviews

Google Reviews

6 reviews on Google
Pine Harbour is consistently praised for its warm, home-like atmosphere and the genuine, family-oriented care provided by the staff. Reviewers highlight the facility's success in fostering a sense of community and engagement among residents, though the feedback is limited to a small sample size from 2019 and 2023.

Quality Themes

Tap a score for details
FoodN/AStaff10.0CleanN/AActivities10.0MedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Warm, home-like atmosphere
  • Empathetic and caring staff
  • Strong sense of community and family
  • Active engagement and activities

Rating Trends

Tap a year to see what changed

2345.02019(4)5.02023(1)3.02025(1)3.02026(1)

Distribution · 7 analyzed

5
5
4
0
3
2
2
0
1
0

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Since Pine Harbour is known for such a warm, home-like atmosphere, how do you help new residents integrate into that existing sense of community during their first few weeks?
  • 2With your focus on active engagement, what are some of the most popular activities or social events that residents here look forward to each week?
  • 3Given the intimate size of 66 residents, how does your staff ensure that every individual receives personalized attention while maintaining that close-knit family feel?
  • 4In the event of a sudden medical need or emergency, what is the specific protocol for alerting family members and coordinating with local healthcare providers?
  • 5I noticed your team is very responsive to feedback online; how do you typically incorporate suggestions from families into the daily operations or activity calendar here?
  • 6How do your staff members balance the need for resident independence with the level of care required to maintain the high quality of life Pine Harbour is known for?

Personalized based on this facility's data


Key Review Excerpts

The staff treated everyone there like family. Great attention to details. The residents are happy and safe.

Family member of resident · 2023★★★★★

Pine Harbour offers the highest quality of assisted living in the area. The team emphasizes the importance of keeping our aging population happy, healthy, and as independent as possible.

General visitor/community member · 2019★★★★★

Pine Harbour is such a "home-like" environment. Everyone that walks in the door is immediately welcomed by staff, Residents and the facility therapy dog.

General visitor/community member · 2019★★★★★
Source: 6 Google reviews

State Inspection History

State Inspections

Source: NY Dept. of Health

9total
14deficiencies

Key Findings

14 violations from 9 inspections

Oct 29, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Aug 25, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Aug 21, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Jun 16, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Jan 17, 2025Routine
488.7 (e) (2)

Resident services

488.10 (d) (1)

Records and reports

488.7 (d) (3)

Resident services

488.7 (d) (1)(i-iii)

Resident services

488.7 (d) (4)

Resident services

488.7 (d) (8) (i-iii)

Resident services

488.11 (d) (1)

Environmental standards

1001.12 (b) (1-7)

Records and reports.

Jan 17, 2024Routine
488.11 (d) (1)

Environmental standards

488.11 (e) (3)

Environmental standards

488.3 (b)

General provisions

488.7 (d) (4)

Resident services

488.7 (d) (8) (i-iii)

Resident services

Apr 13, 2023Complaint
CleanReport

No deficiencies found during this inspection.

Nov 9, 2022Complaint
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pine Harbour, INC.

Organization Type

for profit

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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