Champlain Valley Physicians Hosp Med Ctr S N F
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 31 Google reviews
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What this means for your family
The Samuel F. Vilas Home is highly regarded for its warm, community-focused environment and dedicated staff, making it a strong candidate for assisted living. While the care is consistently praised, families should be aware that the automated appointment system can be unreliable; it is recommended to call the facility directly to confirm tours or meetings.
Google Reviews
Google Reviews
31 reviews on Google“The Samuel F. Vilas Home is consistently praised for its warm, home-like atmosphere and dedicated staff who treat residents with dignity and respect. Families frequently highlight the facility's historic charm, engaging activity programs, and the peace of mind provided by the quality of care. While the facility is highly regarded, potential visitors should be aware that administrative communication regarding appointments can occasionally be disorganized.”
Quality Themes
Tap a score for detailsStrengths
- Warm, home-like environment
- Attentive and caring staff
- Engaging activities and social events
- Strong management and positive culture
Concerns
- Disorganized appointment scheduling/automated system issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that you have a 95-resident capacity, how does the team ensure personalized attention for each resident throughout the day?
- 2With the current staffing levels, what specific steps are you taking to ensure that residents receive consistent and timely care?
- 3I noticed some feedback regarding the scheduling process; what is the best way for us to coordinate appointments or check in on our loved one to ensure we don't run into any administrative delays?
- 4Could you walk us through how your team manages medical needs or emergencies, especially given your connection to the broader medical center?
- 5We love that your facility is described as having a warm, home-like environment; what are some of the most popular social activities or events that residents look forward to each week?
- 6I see that management is active in responding to feedback online; how do you typically involve families in the ongoing process of improving the resident experience here?
Personalized based on this facility's data
Key Review Excerpts
“The staff genuinely care about the residents, and the proximity to CVPH is a huge bonus. The home’s rich history gives it a unique character, and the residents seem genuinely happy.”
“The activities range from quiet crafts to lively dances, ensuring there's something for every personality.”
“The staff always keep us informed and treat him with dignity and respect. The activities and social opportunities have improved his quality of life immensely.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
5
measures
8
measures
3
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents who got a urinary tract infection
Residents with a long-term catheter
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints that triggered federal inspections, revealing concerning issues with abuse prevention and reporting that occurred as recently as January 2025. The facility shows persistent problems across safety systems, abuse prevention protocols, and care planning that have recurred over multiple surveys spanning several years. While all deficiencies show correction dates, the pattern of repeated issues in critical areas like resident protection and the recent complaint-triggered findings suggest ongoing challenges with maintaining consistent quality standards.
Jan 17, 2025Routine8
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Install proper backup exit lighting.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jan 17, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 10, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 14, 2022Routine12
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure medical gas and vacuum systems have documented maintenance programs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Dec 19, 2019Routine7
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Champlain Valley Physicians Hosp Med Ctr S N F
nonprofit
Chain Affiliation
University of Vermont Health Network
3 facilities nationwide
Chain avg rating: 2.3/5 · Rank 1 of 3 (Best)
Ownership & Management
Owners
The University of Vermont Health Network INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit vilashome.com
Medicare data downloads
Original nursing home datasets
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