Meadowbrook Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 133 Google reviews
Watch Meadowbrook Healthcare
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 6.0)
Below average in NY · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
Meadowbrook Healthcare is highly regarded for its clean environment and compassionate staff, making it a strong candidate for long-term and memory care. However, because multiple reviewers have raised concerns about staffing ratios and response times, we recommend asking management specifically about their current staffing levels per shift and how they handle call light response times during weekends.
Google Reviews
Google Reviews
133 reviews on Google“Meadowbrook Healthcare is widely praised for its clean, modern facilities and a compassionate, professional staff that many families describe as feeling like family. While the majority of reviews are highly positive, a recurring concern involves staffing levels, which some visitors feel leads to delays in patient care, such as assistance with hygiene or responding to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive nursing staff
- Clean, well-maintained, and hotel-like facility
- Efficient and welcoming visitor check-in process
- Strong rehab and therapy department
Concerns
- Understaffing leading to slow response times (mentioned by 7 reviewers)
- Inconsistent assistance with basic hygiene and call lights (mentioned by 5 reviewers)
- Poor food quality and limited variety (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 120 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active presence in responding to online feedback; how do you incorporate that family input into your daily operations?
- 2Given that the facility is quite large with 287 residents, what is your protocol for ensuring residents receive timely assistance when they use their call lights?
- 3I've heard great things about your rehab department, but I'm curious about the daily support for basic hygiene—what is the typical routine for ensuring residents are comfortable throughout the day?
- 4With the current staffing levels, how do you manage the balance between medical care and providing enough one-on-one attention for each resident?
- 5I understand dining is a work in progress; what steps are you taking to improve the variety and quality of the meals served to residents?
- 6How does your team handle medical emergencies or sudden changes in a resident's health status, especially during evening or weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“The day my dad died every one on staff who took care of him came in to say goodbye some were crying. Does that sound like a facility that doesn't care”
“I can finally be a spouse and not worry about his care. Jane, Ashley and especially Heather have been instrumental in his care program. The staff is pleasant, responsive and they get back to me with any questions or concerns.”
“Just wish a few more aides were on each shift so patients could be changed more frequently to prevent so many from getting constant UTI’s.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Meadowbrook Healthcare has ongoing compliance challenges with 37 deficiencies across three surveys, including four complaint-triggered issues where families filed reports with federal authorities. The facility shows recurring problems with care planning, medication management, and fire safety systems that persist across multiple years despite reported corrections. While the provider claims to have corrected recent deficiencies from October 2024, the pattern of repeated violations in core care areas raises concerns about sustained compliance.
Oct 25, 2024Routine13
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Oct 25, 2024Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 30, 2021Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Feb 28, 2019Routine19
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Meadowbrook Healthcare
for profit
Chain Affiliation
Center Management Group
17 facilities nationwide
Chain avg rating: 3.4/5 · Rank 14 of 17
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
133 reviews from families & visitors
Official Website
Visit meadowbrookhealth.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Champlain Valley Physicians Hosp Med Ctr S N F
< 1 miNursing Home · Plattsburgh, NY
Samuel F. Vilas Home
< 1 miAssisted Living · Plattsburgh, NY
Plattsburgh Rehabilitation and Nursing Center
1.6 miNursing Home · Plattsburgh, NY
Clinton County Nursing Home
1.7 miNursing Home · Plattsburgh, NY
Pine Harbour
2.4 miAssisted Living · Plattsburgh, NY
Valehaven Home for Adults
9.0 miAssisted Living · Peru, NY