Countryside Meadows
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 169 Google reviews
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What this means for your family
Countryside Meadows offers a strong therapy department that many families find beneficial for recovery. However, there is a consistent pattern of complaints regarding weekend staffing and basic hygiene. We strongly advise you to visit on a weekend and ask specific questions about how they manage medication schedules and hygiene routines for residents with complex needs.
Google Reviews
Google Reviews
169 reviews on Google“Countryside Meadows receives highly polarized feedback, with many families praising the therapy department and specific staff members for their kindness and professionalism. However, a significant number of reviewers report serious concerns regarding neglect, poor hygiene, medication errors, and inadequate staffing, particularly on weekends. Families should exercise caution and conduct thorough, unannounced visits to verify the quality of care for their specific needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and dedicated physical/occupational therapy team
- Responsive and helpful social services department
- Warm, welcoming, and clean facility environment
- Proactive communication from nursing management
Concerns
- Neglect and poor hygiene (soiled linens, lack of bathing) (mentioned by 9 reviewers)
- Inadequate staffing and slow response times (mentioned by 7 reviewers)
- Medication management and medical equipment errors (mentioned by 6 reviewers)
- Theft of personal belongings (mentioned by 4 reviewers)
- Poor food quality and dietary mismanagement (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 174 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2Given the recent focus on staffing levels, could you walk me through your current process for ensuring timely assistance when a resident calls for help?
- 3I understand that hygiene and personal care are top priorities for families; what specific protocols do you have in place to ensure linens are changed promptly and residents receive consistent bathing assistance?
- 4Since therapy services are a known strength here, how do you coordinate those sessions with the nursing team to ensure medication management remains accurate and on schedule?
- 5I’ve read that dining can be a challenge; what steps are you taking to improve the quality of meals and ensure that residents with specific dietary needs are being properly supported?
- 6What security measures do you have in place to help residents keep track of their personal belongings and ensure their items remain safe?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy department is staffed with well trained people who are diligent and inspiring. Nursing staff did their utmost to make me comfortable and meet my needs.”
“The nurse advised that the medicine was new and that it would take time for her body to adjust. We were never informed that she had been prescribed a new medication.”
“The weekend staff is the worst. They kept putting her boot on her foot wrong and caused an open wound on her foot. They keep wanting to give her the most sugary snacks.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 15 deficiencies, indicating ongoing concerns about care quality. The most recurring issues involve bladder and bowel care, care planning, and medication management. While the facility corrects problems when identified, the pattern of repeated deficiencies in core care areas—particularly bladder/bowel care cited four times and care planning five times—suggests persistent challenges in maintaining consistent care standards.
Mar 19, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 16, 2025Routine11
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Nov 10, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 29, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Oct 7, 2024Routine10
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Aug 1, 2024Complaint6
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Countryside Meadows
for profit
Chain Affiliation
American Senior Communities
91 facilities nationwide
Chain avg rating: 3.8/5 · Rank 69 of 91
Ownership & Management
Owners
The Health and Hospital Corporation of Marion County
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
169 reviews from families & visitors
Official Website
Visit asccare.com
Medicare data downloads
Original nursing home datasets
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