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Nursing HomeMedicaid Investigative

Pioneer Valley Health & Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

573 Granby Rd, South Hadley, MA 01075132 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 19 Google reviews

5
4
3
2
1
Pioneer Valley Health & Rehabilitation Nursing Home in South Hadley, MA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (11 vs median 7.0)
  • High staff turnover (63%)
  • High RN turnover (83%)

Bottom 25% in MA · Below recommended RN staffing · No penalties on record

Source: Medicare data

What this means for your family

While the facility is highly regarded for its hospice and end-of-life care, families should be aware of significant communication gaps regarding medical updates and administrative processes. We recommend maintaining frequent, direct contact with the nursing station and clarifying the facility's protocol for notifying families during medical emergencies before admission.

Google Reviews

Google Reviews

19 reviews on Google
Pioneer Valley Health & Rehabilitation receives highly polarized feedback, with many families praising the compassionate end-of-life and hospice care, while others report severe failures in medical oversight and administrative communication. While the nursing and kitchen staff are frequently lauded for their kindness and food quality, significant concerns exist regarding the facility's financial management and responsiveness to urgent medical updates.

Quality Themes

Tap a score for details
Food10.0Staff7.0Clean7.0ActivitiesN/AMeds2.0MemoryN/AComms2.0Value3.0

Strengths

  • Compassionate end-of-life and hospice care
  • Highly rated food and dining services
  • Friendly and attentive nursing and aide staff
  • Effective rehabilitation therapy department

Concerns

  • Poor communication regarding medical emergencies and resident status (mentioned by 3 reviewers)
  • Administrative and case management failures (unreturned calls, insurance issues) (mentioned by 2 reviewers)
  • Financial instability and failure to pay vendors/suppliers (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.02024(6)4.32025(14)4.02026(2)

Distribution · 22 analyzed

5
13
4
4
3
0
2
0
1
5

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the dining services and the quality of the food here; could you tell us more about the daily meal menus?
  • 2How does the nursing team ensure that family members are kept immediately informed and updated during a medical emergency or a sudden change in a resident's condition?
  • 3What specific steps are in place to ensure medication management is handled with 100% accuracy and that there are no delays in administration?
  • 4Could you walk us through the communication process between the administrative office and the families regarding insurance updates or billing inquiries?
  • 5We are very impressed by the reputation of your rehabilitation therapy department; how do you work with therapists to create a personalized recovery plan for residents?
  • 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

When the last week came that our mother was on comfort care measures, they were attentive yet gave us the space we needed to grief throughout the process. They always addressed our mom by name, held her hand and made her feel loved.

Hospice family member · 2025★★★★★

My grandmother has been at Pioneer Valley Health and Rehab for 5 months now and if there’s one thing she constantly raves about it’s the food! She constantly says how comforted she feels after her meals and because of this it made her transition into the long term care easier!

Long-term resident's family · 2025★★★★★

My mother is always getting sick here and they don’t have the decency to call me or even let me know when she is rushed to the hospital... it was a game of chance by calling all in the area which was just as bad because they didn’t tel

Resident's family · 2025☆☆☆☆
Source: 19 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.47hrs
63%
Registered nurses for medical care
Total Nursing
3.45hrs
84%
All nurses + aides combined
Staff Turnover
56%
Lower is better (< 30% = good)
RN Turnover
74%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

4

measures

Worse Than Avg

12

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility61.0%
Worse than Avg
Here
61.0%
US
93.4%
MA
92.4%
Hampshire
98.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility33.7%
Worse than Avg
Here
33.7%
US
15.3%
MA
16.4%
Hampshire
24.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
15.4%
MA
21.3%
Hampshire
15.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
12.1%
MA
13.7%
Hampshire
5.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility30.2%
Worse than Avg
Here
30.2%
US
19.4%
MA
21.4%
Hampshire
26.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility88.0%
Worse than Avg
Here
88.0%
US
95.5%
MA
94.8%
Hampshire
98.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility40.5%
Worse than Avg
Here
40.5%
US
81.8%
MA
77.6%
Hampshire
81.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility61.0%
Worse than Avg
Here
61.0%
US
79.7%
MA
77.7%
Hampshire
81.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
MA
1.3%
Hampshire
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Above state avg (8.9)
6 complaint-triggered

Pioneer Valley Health & Rehabilitation shows a concerning pattern with 77 deficiencies across seven surveys, including six complaint-triggered investigations where families filed reports about nursing staffing, medication management, infection control, pressure ulcer care, and resident privacy. The facility repeatedly struggles with resident rights, care planning, infection control, and safety systems, with many issues recurring across multiple surveys despite reported corrections, suggesting ongoing operational challenges.

May 27, 2025Routine
23
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0029Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0909Potential for harm · WidespreadCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Aug 4, 2024Complaint
1
0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jul 11, 2024Complaint
1
0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Mar 27, 2024Routine
23
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0041Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Nov 21, 2023Complaint
2
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Jul 31, 2023Complaint
2
0583Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0624Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Prepare residents for a safe transfer or discharge from the nursing home.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pioneer Valley Health & Rehabilitation

Organization Type

for profit

Ownership & Management

Owners

Cuzzupoli Family 2011 Irrevocable Trust

Owner · Organization

95%

Cuzzupoli, Joseph

Owner

5%

Key personnel

Fraioli, PatrickOfficer / DirectorKoppenheffer, AlexOfficer / DirectorWheeler, ScottOfficer / DirectorCuzzupoli, JosephOfficer / DirectorCuzzupoli Family 2011 Irrevocable TrustManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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