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Assisted Living

Magnolia Gardens

Families consistently rate this highly — reviewers highlight clean, odor-free environment. Schedule a visit to confirm the fit.

594 Murray Hill Road, Southern Pines, NC 28387110 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.3/5

based on 12 Google reviews

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What this means for your family

Magnolia Gardens shows a significant upward trend in quality, with recent visitors praising the excellent food and clean environment. However, because there were severe historical complaints regarding the memory care unit's hygiene and staffing, families should specifically tour the memory care wing and ask about recent improvements to environmental upkeep.

Google Reviews

Google Reviews

12 reviews on Google
Magnolia Gardens is highly regarded by many for its clean, well-maintained environment and a staff that demonstrates genuine kindness and attentiveness. While recent reviews highlight exceptional food quality and active engagement through games, older reviews from 2019 raise serious concerns regarding cleanliness and care standards in the memory care unit.

Quality Themes

Tap a score for details
Food9.0Staff8.0Clean5.0Activities8.0MedsN/AMemory4.0Comms9.0Value2.0

Strengths

  • Clean, odor-free environment
  • Kind and attentive staff
  • High-quality dining options
  • Engaging activities and games

Concerns

  • Poor environmental upkeep and odor in memory care (mentioned by 2 reviewers)
  • Inadequate attention to residents in memory care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02017(2)5.02018(2)3.02019(4)5.02021(1)5.02022(1)5.02023(1)5.02025(1)

Distribution · 12 analyzed

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10
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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed some wonderful feedback about how clean and odor-free the facility is; what specific cleaning protocols do you have in place to maintain that standard, especially in the memory care wing?
  • 2Since the dining options are a highlight for many families, could you tell me more about how the menus are planned and how much flexibility residents have with their meal choices?
  • 3What kind of daily activities or games are currently available to help keep the residents engaged and social with one another?
  • 4How do you ensure that residents in the memory care unit receive consistent, attentive one-on-one interaction from the staff throughout the day?
  • 5In the event of a medical emergency after hours, what is the specific protocol for contacting physicians and coordinating urgent care?
  • 6With 110 residents living here, how does the staff manage the balance of providing personalized attention while maintaining the overall safety of the community?

Personalized based on this facility's data


Key Review Excerpts

Well maintained facility without the typical "Nursing Home" smell. Staff very familiar with their guests and keep them moving with activities and games. They also provide some very good food, that I would rank as some of the best I've ever had at an Assisted Living.

Recent visitor · 2025★★★★★

No "smell", Well Kept Facility. Staff that you can see cares for the residents, Even in the memory care wing where its the hardest job to care for, i could see staff treating people with love and kindness.

Experienced visitor with industry background · 2022★★★★★

I called to talk with my friend Debi today. The staff was so kind to find her and take a phone to her. She sounded wonderful! Thank you all for looking after a dear friend.

Friend of a resident · 2018★★★★★
Source: 12 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

10total
10deficiencies
Dec 5, 2025Complaint
Physical EnvironmentD 067

The facility failed to ensure that exit doors accessible to residents who are confused or disoriented had working, audible door alarms. Specifically, three exit doors were observed where no audible sound occurred when the doors were opened or closed, despite the presence of sensors.

Dec 5, 2025Complaint
Physical Environment - Outside Entrances and ExitsC-tag not explicitly provided in text

The facility failed to ensure that three exit doors accessible to residents assessed as confused or disoriented had working door alarms with sufficient volume. Observations revealed unlocked doors with no audible sound upon opening, and sensors that did not trigger an alarm. Additionally, one instance was noted where an alarm sounded continuously and required manual intervention to stop.

Sep 8, 2025Complaint
Personal Care and SupervisionD 270

The facility failed to provide adequate supervision for a resident with cognitive impairment and mobility needs. This resulted in the resident falling from their wheelchair and being found outside the facility in an enclosed courtyard without staff knowledge.

Sep 8, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Jan 9, 2025Other
Nutrition and Food ServiceD 312

The facility failed to provide timely feeding assistance to a resident with diagnoses including dysphagia and Alzheimer's disease. During breakfast observations, a personal care aide was present but did not begin assisting the resident with their meal immediately upon receipt of the food.

Jan 9, 2025Other
Nutrition and Food ServiceD 312

The facility failed to provide timely feeding assistance to a resident needing help with eating. Staff members left the resident unattended with food in front of her to assist others or clear plates, resulting in a delay in meal consumption.

Sep 23, 2021Complaint
Physical EnvironmentD 067

The facility failed to ensure that exit doors were equipped with functioning sounding devices and that wander protection bracelets were in proper working order for residents with dementia or Alzheimer's. Specifically, an exit door in the Special Care Unit was found with the alarm key in the 'off' position.

Jan 9, 2020Complaint
Test For TuberculosisD 131

The facility failed to ensure that one of six sampled staff members was tested for tuberculosis disease upon hire. While documentation existed from a previous employer, the results were not interpreted or documented by a nurse at the facility.

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References & Resources

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