Pine Ridge Care Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 23 Google reviews

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What this means for your family
While some patients find the physical therapy team excellent for rehabilitation, the facility has a pattern of serious safety and hygiene failures. If you choose this facility, you must implement your own frequent checks, as multiple families have reported unresponsive call lights and neglected hygiene.
Google Reviews
Google Reviews
23 reviews on Google“Families should exercise extreme caution, as multiple reviewers report severe safety incidents, including unmonitored falls and neglectful hygiene care. While some rehab patients praise the physical therapy and specific nursing staff, there are frequent, serious allegations regarding unresponsive call lights and poor management.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Kind and caring nursing staff (noted by some)
- Effective wound care management
Concerns
- Unresponsive call lights and staff neglect (mentioned by 3 reviewers)
- Poor hygiene and cleanliness of residents (mentioned by 2 reviewers)
- Inadequate monitoring of high-risk patients (mentioned by 2 reviewers)
- Poor food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed your staffing rating is excellent; how do you ensure that the high level of care and attention is maintained during busy shift changes?
- 2With the great feedback regarding your physical and occupational therapy, how do you work with families to track a resident's progress toward their mobility goals?
- 3How does the nursing team manage call lights and ensure that residents' needs are met promptly throughout the night?
- 4What specific protocols are in place to ensure resident hygiene and room cleanliness are kept to a high standard every day?
- 5Could you tell me more about the dining experience and how you ensure meals are both nutritious and enjoyable for the residents?
- 6How does the facility monitor high-risk residents to ensure they are safe and well-attended to at all times?
Personalized based on this facility's data
Key Review Excerpts
“The therapist on purpose would have him do exercises that he could/should not perform, when I called her out on it, all she did is all she did was argue back.”
“His wounds were dressed daily and his medications and hygiene monitored. He was very, very sick entering and credits this place with "saving my life."”
“I was at Pine Ridge for almost 2 months in room 32 recovering from a bad fall I had at home and was sent there after an 8 day stay at the Hospital. Very thankful for all the staff who took care of me and the rehab staff that got me back on my feet a lot stronger.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pine Ridge Care Center has faced multiple family complaints triggering 14 deficiency investigations, indicating ongoing concerns from residents' families. The facility struggles most with safety hazards and accident prevention, fire safety systems, and care planning quality. Recent surveys show persistent issues with safety violations, fire equipment maintenance, and resident protection from abuse and neglect, suggesting problems have not been fully resolved despite reported corrections.
Feb 12, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jan 8, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Dec 5, 2025Routine19
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Dec 5, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Sep 8, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 4, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jul 21, 2023
$7,542
Ownership & Operations
Who Operates This Facility
Pine Ridge Care Center
for profit
Chain Affiliation
Mariner Health Care
17 facilities nationwide
Chain avg rating: 2.9/5 · Rank 4 of 18
Ownership & Management
Owners
Gc Holding Company 3, LLC
Owner · Organization
Grancare LLC
Owner (parent company) · Organization
Mariner Health Care, INC.
Owner (parent company) · Organization
Mhc Holding Company
Owner (parent company) · Organization
Mhc West Holding Company
Owner (parent company) · Organization
National Senior Care, INC.
Owner (parent company) · Organization
Grunstein, Emily
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit pineridgecarecenter.com
Medicare data downloads
Original nursing home datasets
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