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Nursing HomeMedicaid

Pine Ridge Care Center

Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.

45 Professional Center Pkwy, San Rafael, CA 94903101 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
2.5/5

based on 23 Google reviews

5
4
3
2
1
Pine Ridge Care Center Nursing Home in San Rafael, CA — Street View
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What this means for your family

While some patients find the physical therapy team excellent for rehabilitation, the facility has a pattern of serious safety and hygiene failures. If you choose this facility, you must implement your own frequent checks, as multiple families have reported unresponsive call lights and neglected hygiene.

Google Reviews

Google Reviews

23 reviews on Google
Families should exercise extreme caution, as multiple reviewers report severe safety incidents, including unmonitored falls and neglectful hygiene care. While some rehab patients praise the physical therapy and specific nursing staff, there are frequent, serious allegations regarding unresponsive call lights and poor management.

Quality Themes

Tap a score for details
Food1.0Staff2.0Clean1.0ActivitiesN/AMeds1.0Memory1.0Comms2.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Kind and caring nursing staff (noted by some)
  • Effective wound care management

Concerns

  • Unresponsive call lights and staff neglect (mentioned by 3 reviewers)
  • Poor hygiene and cleanliness of residents (mentioned by 2 reviewers)
  • Inadequate monitoring of high-risk patients (mentioned by 2 reviewers)
  • Poor food quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(3)'21(2)'24(3)'26(2)

Distribution · 25 analyzed

5
7
4
0
3
4
2
0
1
14

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed your staffing rating is excellent; how do you ensure that the high level of care and attention is maintained during busy shift changes?
  • 2With the great feedback regarding your physical and occupational therapy, how do you work with families to track a resident's progress toward their mobility goals?
  • 3How does the nursing team manage call lights and ensure that residents' needs are met promptly throughout the night?
  • 4What specific protocols are in place to ensure resident hygiene and room cleanliness are kept to a high standard every day?
  • 5Could you tell me more about the dining experience and how you ensure meals are both nutritious and enjoyable for the residents?
  • 6How does the facility monitor high-risk residents to ensure they are safe and well-attended to at all times?

Personalized based on this facility's data


Key Review Excerpts

The therapist on purpose would have him do exercises that he could/should not perform, when I called her out on it, all she did is all she did was argue back.

Rehab patient's family · 2025☆☆☆☆

His wounds were dressed daily and his medications and hygiene monitored. He was very, very sick entering and credits this place with "saving my life."

Long-term resident's friend · 2025★★★★★

I was at Pine Ridge for almost 2 months in room 32 recovering from a bad fall I had at home and was sent there after an 8 day stay at the Hospital. Very thankful for all the staff who took care of me and the rehab staff that got me back on my feet a lot stronger.

Rehab patient · 2025★★★★★
Source: 23 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.04hrs
OK
Registered nurses for medical care
Total Nursing
4.25hrs
OK
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
41%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

16

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility3.0%
Better than Avg
Here
3.0%
US
19.5%
CA
13.7%
Marin
11.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.7%
Better than Avg
Here
4.7%
US
19.4%
CA
10.7%
Marin
16.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.3%
Better than Avg
Here
3.3%
US
14.4%
CA
10.4%
Marin
15.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.0%
Better than Avg
Here
3.0%
US
15.3%
CA
10.5%
Marin
13.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CA
7.0%
Marin
7.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
15.4%
CA
11.6%
Marin
15.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
CA
93.2%
Marin
91.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Marin
95.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CA
1.5%
Marin
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

19deficiencies
1penalties
Above state avg (15.4)
15 complaint-triggered
$7,542 in fines

Pine Ridge Care Center has faced multiple family complaints triggering 14 deficiency investigations, indicating ongoing concerns from residents' families. The facility struggles most with safety hazards and accident prevention, fire safety systems, and care planning quality. Recent surveys show persistent issues with safety violations, fire equipment maintenance, and resident protection from abuse and neglect, suggesting problems have not been fully resolved despite reported corrections.

Feb 12, 2026Complaint
2
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Jan 8, 2026Complaint
1
0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Dec 5, 2025Routine
19
0756Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0807Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Dec 5, 2025Complaint
1
0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

Sep 8, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Aug 4, 2025Complaint
3
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Federal Penalties

Fine

Jul 21, 2023

$7,542

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pine Ridge Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Mariner Health Care

Chain Size

17 facilities nationwide

Chain avg rating: 2.9/5 · Rank 4 of 18

Ownership & Management

Owners

Gc Holding Company 3, LLC

Owner · Organization

99%

Grancare LLC

Owner (parent company) · Organization

Mariner Health Care, INC.

Owner (parent company) · Organization

Mhc Holding Company

Owner (parent company) · Organization

Mhc West Holding Company

Owner (parent company) · Organization

National Senior Care, INC.

Owner (parent company) · Organization

Grunstein, Emily

Owner (parent company)

Key personnel

Capital Funding Group, LLC5% or Greater Security InterestMelijoy, AdanManaging Control - Governing BodyMonroe, MichaelManaging Control - Governing BodySarcauga, DennisManaging Control - Governing BodyMelijoy, AdanManager
Source: Medicare provider data

Contact

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References & Resources

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