Golden Home Extended Care, INC.

COMPLAINT INVESTIGATION REPORT

The facility underwent an Annual Continuation Case Management visit. The inspector reviewed resident and staff records, and conducted a spot check of medications. No deficiencies were cited during this inspection.

The facility underwent a required 1-year annual inspection conducted unannounced. The inspection noted several positive observations, including appropriate temperature, clear passageways, operational safety equipment, and adequate supplies. Overall, the report explicitly states that no deficiencies were cited.

The facility was inspected for an Annual Continuation visit and was found to be well-organized overall. Staff files, resident files, and medication storage were reviewed and found to be thorough and secure. No deficiencies were cited during the visit, though the facility was asked to submit several updated documents by 11/11/2024.

The facility was inspected for its 1-Year Required Visit and was generally found to be clean with appropriate safety measures observed, including functional emergency lighting and proper storage of toxins. However, a significant deficiency was noted regarding the facility's capacity to house bedridden residents, as the required fire clearance for such residents is not currently on file. Consequently, the Annual Inspection could not be completed, and a follow-up visit is required.

The visit was conducted to follow up on self-reported incidents. The report explicitly states that no deficiencies were cited during the visit, indicating compliance with observed standards.

The unannounced Annual Required inspection found the facility generally clean with appropriate safety measures in place, including working smoke/CO detectors and secured hazardous materials. However, two deficiencies were noted: the facility lacks current clearance for admitting bedridden residents, and the Administrator's Certificate renewal is pending.

This report details a Complaint Investigation conducted on February 7, 2023, regarding allegations of personal rights violations. The investigation found that the allegations could not be substantiated based on interviews and record reviews. No deficiencies were cited during the visit.