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Nursing HomeMedicaid

Pilgrim Place Health Services Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

721 Harrison Ave, Claremont, CA 9171162 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 51 Google reviews

5
4
3
2
1
Pilgrim Place Health Services Center Nursing Home in Claremont, CA — Street View
Street View

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What this means for your family

While this facility has a history of providing clean and pleasant environments, recent reviews from 2024 and 2025 signal a dangerous decline in care standards. If you choose this facility, you must closely monitor your loved one for unrecorded falls and verify that the nursing staff is communicating effectively with your family.

Google Reviews

Google Reviews

51 reviews on Google
Families should exercise extreme caution, as recent reviews indicate a significant decline in care quality, specifically citing neglect, poor communication, and inadequate staffing. While older reviews and some rehabilitation patients praise the friendly staff and clean environment, recent reports of patient falls and unresponsiveness from nursing staff are deeply concerning.

Quality Themes

Tap a score for details
Food3.0Staff2.0Clean9.0Activities5.0Meds1.0MemoryN/AComms1.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Friendly and professional physical therapy staff
  • Pleasant and beautiful campus environment

Concerns

  • Severe lack of communication from nursing and social work staff (mentioned by 2 reviewers)
  • Inadequate staffing leading to patient neglect or falls (mentioned by 2 reviewers)
  • Poor responsiveness to call lights and patient needs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(6)'18(11)'20(3)'23(3)'25(4)'26(3)

Distribution · 54 analyzed

5
31
4
9
3
4
2
1
1
9

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1The campus looks beautiful; what are some of the favorite outdoor or social activities that residents enjoy here?
  • 2We want to make sure we stay in the loop; what is your process for keeping families updated on changes in a resident's care or daily status?
  • 3How does the nursing team manage call lights and ensure that residents' immediate needs are addressed promptly throughout the shift?
  • 4Could you walk us through your protocols for medication management and how you ensure accuracy during transitions of care?
  • 5With the physical therapy team being so highly regarded, how do you work with therapists to help residents maintain their mobility and strength?
  • 6What is the typical dining experience like, and how do you handle specific dietary needs or mealtime preferences?

Personalized based on this facility's data


Key Review Excerpts

Thank you to all of the staff who cared for my abuela (grandmother) during the 2 weeks she was there. Teresa, Alicia.. and so many, many more nurses and PT staff and, of course, everyone else... you were so helpful with my grandmother.

Long-term resident's family · 2023★★★★★

Within the first week a CNA let go of my mom and she fell and hit her leg. It was not documented initially and no one called me.

Long-term resident's family · 2025☆☆☆☆

The facility is VERY clean. The staff is VERY professional and highly trained. They are VERY loving and show GREAT care for all of the residents.

Long-term resident's family · 2016★★★★★
Source: 51 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.64hrs
86%
Registered nurses for medical care
Total Nursing
4.73hrs
OK
All nurses + aides combined
Staff Turnover
38%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

6

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility33.5%
Worse than Avg
Here
33.5%
US
19.4%
CA
10.7%
Los angeles
9.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CA
7.0%
Los angeles
9.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.4%
Better than Avg
Here
3.4%
US
15.3%
CA
10.5%
Los angeles
9.5%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility14.1%
Worse than Avg
Here
14.1%
US
5.3%
CA
4.1%
Los angeles
4.7%
🩺

Residents with a long-term catheter

↓ Lower is better
This Facility10.0%
Worse than Avg
Here
10.0%
US
0.9%
CA
0.8%
Los angeles
1.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.6%
Better than Avg
Here
5.6%
US
14.4%
CA
10.4%
Los angeles
12.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility67.1%
Worse than Avg
Here
67.1%
US
79.8%
CA
93.2%
Los angeles
93.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.2%
Mixed vs Avgs
Here
89.2%
US
81.8%
CA
94.2%
Los angeles
94.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
Above state avg (15.4)
9 complaint-triggered

This facility shows concerning patterns with multiple families filing complaint reports that triggered inspections for issues including abuse reporting failures and medical record problems. The most recurring problems involve care planning and assessments, infection control, and basic quality of care including wound care and safety. While all 63 deficiencies across recent surveys show correction dates, the persistence of similar issues across multiple inspections suggests ongoing operational challenges that families should carefully evaluate.

Dec 5, 2025Routine
17
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0605Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Nov 18, 2025Complaint
2
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 12, 2025Complaint
1
0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Jul 2, 2025Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 20, 2024Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

Oct 18, 2024Routine
21
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pilgrim Place Health Services Center

Organization Type

nonprofit

Ownership & Management

Owners

Pilgrim Place in Claremont

Owner · Organization

100%

Key personnel

California Municipal Finance Authority5% or Greater Security InterestBolding, RonaldW-2 Managing EmployeeMorabito, AudreyW-2 Managing EmployeeRodas, RichardW-2 Managing EmployeeBlay, KrisOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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