Claremont Manor

This report details a complaint investigation regarding staff meeting a resident's incontinence needs. The investigation reviewed records and interviewed staff, witnesses, and residents. Based on the evidence gathered, the allegation was found to be unsubstantiated.

This report details an investigation into a complaint alleging that staff did not meet a resident's incontinence needs. The investigation included reviewing records and interviewing staff, a witness, and multiple residents. Based on the evidence gathered, the allegation was found to be unsubstantiated.

The inspection was an unannounced Case Management follow-up visit regarding a reported gas leak. The analyst reviewed documentation, toured the affected areas, and interviewed residents. No deficiencies were observed during this visit.

This report details an investigation into a complaint alleging staff neglected to report a concern regarding a resident's emotional distress and possible self-harm. After reviewing records and interviewing staff, the investigator found insufficient evidence to support the allegation. Consequently, the complaint was deemed unsubstantiated.

This report details an investigation into a complaint alleging that staff did not ensure a resident received timely medical treatment. The investigation found that the delay in physical therapy services was due to pending billing authorization, not staff negligence. Consequently, the allegation was deemed unsubstantiated.

The facility underwent an annual inspection conducted by the LPA. The inspection covered operational requirements, infection control, personnel records, and staffing. No deficiencies were cited during this inspection visit.

The facility underwent an annual inspection on July 8, 2025. The inspection noted several positive aspects, including operational safety equipment and proper food service procedures. One deficiency was cited regarding the presence of combination locks on refrigerators in the Summer House Memory Care unit, which requires immediate removal.