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Nursing HomeMedicaid

Claremont Manor Care Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

621 W Bonita Ave, Claremont, CA 9171159 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 44 Google reviews

5
4
3
2
1
Claremont Manor Care Center Nursing Home in Claremont, CA — Street View
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What this means for your family

Claremont Manor is an excellent choice for families seeking a high level of compassionate care and a vibrant social life for their loved ones. However, you should proactively ask about the current turnover rates and how management supports frontline staff, as some recent feedback suggests potential friction between management and caregivers.

Google Reviews

Google Reviews

44 reviews on Google
Claremont Manor is highly regarded by many families for its compassionate staff and its ability to provide a continuum of care ranging from independent living to memory care. While many reviewers praise the beautiful grounds and the welcoming community, some recent concerns have been raised regarding staff treatment of employees and occasional lapses in cleanliness and dining quality.

Quality Themes

Tap a score for details
Food3.0Staff9.0Clean7.0Activities9.0MedsN/AMemory5.0Comms8.0Value4.0

Strengths

  • Compassionate and dedicated nursing and wellness staff
  • Beautiful, well-maintained grounds and facilities
  • Comprehensive care options (Independent, Assisted, Rehab, and Memory Care)
  • Engaging social programming and activities

Concerns

  • Staff treatment and management culture (mentioned by 2 reviewers)
  • Inconsistency in cleaning and housekeeping (mentioned by 2 reviewers)
  • Food quality and dining experience (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(3)'17(1)'19(15)'21(4)'24(7)'26(1)

Distribution · 49 analyzed

5
34
4
9
3
1
2
2
1
3

How They Respond to Reviews

60%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about your nursing and wellness staff; how do you ensure that same level of compassion is maintained across all shifts?
  • 2Since the facility offers a range of care from independent living to memory care, how do you help residents transition between these levels as their needs change?
  • 3What are some of the favorite social programs or group activities that keep the residents engaged and active here?
  • 4How does the facility manage housekeeping and cleaning schedules to ensure a consistently comfortable environment for everyone?
  • 5Could you tell us more about the dining experience, specifically how the menu is planned to ensure nutritious and enjoyable meals for the residents?
  • 6In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?

Personalized based on this facility's data


Key Review Excerpts

I am convinced that without the intervention and support of Claremont Manor, he would not be with us today.

Long-term resident's family · 2025★★★★★

During this time, there were several challenges, but Cindy, the Manor's Wellness Director, provided exceptional support, going so far as to return my calls on her day off, which we greatly appreciated.

Rehab patient's family · 2025★★★★★

The services they offered included cleaning the apartment, changed her linens, washing clothes and linens, assistance with medications, and general car

Long-term resident's family · 2025★★★★★
Source: 44 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.39hrs
52%
Registered nurses for medical care
Total Nursing
4.66hrs
OK
All nurses + aides combined
Staff Turnover
32%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility31.8%
Worse than Avg
Here
31.8%
US
15.3%
CA
10.5%
Los angeles
9.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility23.7%
Worse than Avg
Here
23.7%
US
19.4%
CA
10.7%
Los angeles
9.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility5.9%
Better than Avg
Here
5.9%
US
19.5%
CA
13.7%
Los angeles
10.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.3%
Better than Avg
Here
6.3%
US
14.4%
CA
10.4%
Los angeles
12.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Los angeles
99.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.3%
Better than Avg
Here
98.3%
US
81.8%
CA
94.2%
Los angeles
94.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.1%
Better than Avg
Here
95.1%
US
79.8%
CA
93.2%
Los angeles
92.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
Near state avg (15.4)
16 complaint-triggered

Claremont Manor has concerning issues with infection control appearing repeatedly across multiple surveys, and families have filed 18 complaint-triggered reports about problems including abuse reporting failures, medication errors, and pest control. The facility struggles most with infection control, medication management, and care planning. While all deficiencies show correction dates, the pattern of recurring infection control violations and frequent family complaints about serious safety issues suggests persistent operational challenges that families should carefully consider.

Mar 13, 2026Routine
15
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0552Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Jul 14, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Apr 17, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Mar 11, 2025Complaint
1
0609Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Feb 11, 2025Complaint
1
0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Jan 24, 2025Routine
16
0744Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Claremont Manor Care Center

Organization Type

nonprofit

Chain Affiliation

Chain Name

Front Porch

Chain Size

9 facilities nationwide

Chain avg rating: 4.6/5 · Rank 9 of 9 (Worst)

Ownership & Management

Owners

Merkin, Nickolas

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Nelson, Harry

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Pennington, Paige

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Front Porch Communities and Services

Owner · Organization

100%

Key personnel

Tonnu, DiemlanOfficer / DirectorWesson, OliverOfficer / DirectorWhittaker, SusanOfficer / DirectorKelly, SeanOfficer / DirectorSalvador, EduardoOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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