Mount San Antonio Gardens
Families consistently rate this highly — reviewers highlight beautiful, well-maintained gardens and grounds. Schedule a visit to confirm the fit.
based on 85 Google reviews
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What this means for your family
This facility offers a beautiful, serene environment with highly praised nursing staff. However, families should be cautious of recent reports regarding staffing shortages in the assisted living wing and a potential decline in food quality since the pandemic.
Google Reviews
Google Reviews
85 reviews on Google“Families should note that while many long-term residents and their families praise the beautiful grounds and compassionate nursing staff, recent reviews suggest a decline in quality since the pandemic. While the community has historically been seen as top-tier, newer feedback highlights concerns regarding food quality, outdated common areas, and staffing shortages in the assisted living section.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained gardens and grounds
- Compassionate and attentive nursing staff
- Diverse and friendly community atmosphere
- High-quality amenities and serene environment
Concerns
- Staffing shortages in assisted living/health center (mentioned by 2 reviewers)
- Decline in food quality (mentioned by 2 reviewers)
- Outdated common areas and facilities
Rating Trends
Tap a year to see what changed
Distribution · 91 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1The gardens and grounds look absolutely beautiful; how often are the outdoor spaces used for resident social activities?
- 2We've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of attentive care remains consistent during shift changes?
- 3With a large community of 520 residents, what is the best way for family members to stay updated on any changes in a loved one's care or daily routine?
- 4Could you tell us a bit about the current dining program and how the menu is planned to ensure high quality for all residents?
- 5In the event of a medical emergency during the night, what is the specific protocol for getting immediate care for a resident?
- 6Are there any upcoming plans or renovations scheduled to update the common areas or shared resident facilities?
Personalized based on this facility's data
Key Review Excerpts
“Best place to have your loved ones cared for, unless Maria Nogoy and Summer the best nurses, move onto anothet facility. Then follow them. They are the nicest, best nurses yet.”
“I believe they saved my father’s life by giving him the care he deserved. My dad is treated with respect and personal care. I feel welcome to visit anytime and I feel the staff values family visits and values.”
“The grounds, the staff, and the services are great but the best part are the people. Living here is truly to be being of part of a diverse, inquisitive, and compassionate community.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
May 14, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Feb 12, 2026OtherClean
The facility underwent an unannounced Annual Continuation Visit. The Licensing Program Analyst observed the physical plant, resident rooms, and common areas, noting that everything was clean and safe. The report explicitly states that no deficiencies were cited for noncompliance with licensing requirements.
Feb 10, 2026InspectionClean
The facility underwent an unannounced required annual visit. The Licensing Program Analyst reviewed resident and staff files, and observed procedures for medication administration and emergency preparedness. No deficiencies were cited during this inspection.
Feb 4, 2025OtherClean
The facility evaluation report documents an unannounced collateral visit conducted by the LPA. The purpose of the visit was to interview six residents regarding an incident that occurred at the residents' previous facility. No specific deficiencies were cited in the provided report content.
Dec 6, 2024InspectionClean
The facility underwent an annual inspection visit conducted by Licensing Program Analysts. The review covered Infection Control, Operational Requirements, Staffing, and Resident Records, with positive observations noted in several areas. Overall, the report indicates compliance with most observed standards.
Jun 11, 2024ComplaintClean
This report details a complaint investigation regarding safety in the dining room, specifically concerning hot coffee spills. The investigation found that the allegation was unsubstantiated, as residents and staff reported no recent incidents. The facility has taken corrective action by ordering new coffee lids after the distributor changed the cups.
Jan 25, 2024OtherClean
The facility underwent an annual inspection visit covering physical plant, food service, and health-related services. The report indicates that several areas, such as fire extinguisher servicing and hot water temperatures, were observed but no specific deficiencies were formally cited in the provided text. Overall, the visit appeared to be compliant based on the narrative provided.
Jan 23, 2024InspectionClean
The inspection was conducted by an LPA for an annual review. The facility reported having plans and procedures in place for Infection Control, Operational Requirements, and Disaster Preparedness. However, the report notes that several key domains, including Physical Plant & Environment Safety, Food Service, and Health Related Services/Incidental Medical Services, remain pending review.
Ownership & Operations
Who Operates This Facility
Congregational Homes, Incorporated
JOYCE FREMPONG
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
85 reviews from families & visitors
Official Website
Visit msagardens.org
Medicare data downloads
Original nursing home datasets
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