Reviewer concerns include persistent unpleasant odors throughout the facility (mentioned by 4 reviewers) — investigate before committing.
based on 7 Google reviews
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Reviewer feedback for Piedmont Village at Newton suggests areas to investigate further. Common concerns include: persistent unpleasant odors throughout the facility (mentioned by 4 reviewers), poor sanitation and cleanliness in common areas (mentioned by 2 reviewers). We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
Families should exercise extreme caution, as multiple reviewers report severe issues with facility cleanliness, unpleasant odors, and a lack of basic hygiene in common areas. While one experienced caregiver praised the director and staff as highly caring advocates, the prevailing sentiment across several visits highlights significant concerns regarding resident care and sanitation.
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Distribution · 7 analyzed
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Key Review Excerpts
“the director & staff of this small facility are by far the most caring & involved advocates for the elderly & infirmed with whom I have ever dealt.”
“They let them sit and get bed sores and if they’re not awake they won’t wake them Up to eat meals so the employees won’t have to deal with the resident!”
Source: NC Division of Health Service Regulation
The facility failed to update a resident's care plan within 10 days of a significant change in condition. Specifically, after a resident was admitted to hospice care on 11/18/25, there was no documentation that the care plan was revised to reflect this change.
The facility failed to update Resident #2's care plan to reflect a change in condition involving increased falls and decreased appetite. Although changes were noted in late October 2025, there was no documentation of a care plan update within the required timeframe following the resident's admission to hospice services.
The facility failed to ensure a supervisor of personal care aides was on duty during the first and second shifts on 5 out of 24 sampled shifts between 05/04/19 and 06/09/19. Specifically, no supervisor was present on the second shift on May 18, May 19, June 1, June 2, and June 9, 2019.
The facility failed to ensure a supervisor of personal care aides was on duty in the building during the first and second shifts. Specifically, for 5 out of 24 sampled shifts between May 4, 2019, and June 9, 2019, there was no supervisor present on the second shift despite a census of 36 residents.
The facility failed to maintain clean and well-repaired walls, floors, and fixtures. Specific issues included mold, mildew, and staining in common shower areas and bathrooms in Zones 3 and 5, a broken wall fixture, and stained carpeting in a resident room in Zone 2.
The facility failed to maintain clean and well-repaired walls, floors, and fixtures in common areas and resident rooms. Specific issues included mold, mildew, and dirt buildup in shower areas and bathrooms, broken fixtures, a broken porcelain sink, and stained carpeting in a resident room.
The facility failed to maintain clean and well-repaired walls, floors, and fixtures in common areas and resident rooms. Specific issues included mold, mildew, and staining in common shower areas and bathrooms, broken fixtures, and damaged or dirty carpeting and bedding in resident rooms.
The facility failed to maintain walls, ceilings, and floors in good repair and clean condition. Specific issues included missing ceiling light covers in common areas and resident rooms, unpainted/unprimed drywall in the dining room, and a dirty exit door. Additionally, the facility failed to address floor stains, wall repairs in the linen closet, and peeling popcorn ceiling in tub/shower rooms.
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