Nursing HomeMedicaid Medicare 5-star

Conover Nursing and Rehabilitation Center

Strong Medicare quality ratings; public reviewers often praise attentive and kind rehab nursing staff. Still worth an in-person visit.

920 4th Street Southwest, Conover, NC 28613|90 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.6/5

based on 30 Google reviews

(828) 695-8282 Directions Website

Street View

Email Conover Nursing and Rehabilitation Center to yourself

Get a one-time email with a link to this profile so it is easy to find and share later.

This sends one email and does not add you to a mailing list.

What this means for your family

Conover Nursing and Rehabilitation Center has a strong overall Medicare rating. Public reviewers frequently mention: attentive and kind rehab nursing staff and clean and well-maintained facility. Review the component ratings and current source records before deciding.

Google Reviews

33 public Google reviews available

Conover Nursing and Rehabilitation Center receives highly polarized feedback, with some families praising the attentive rehab staff and clean environment, while others report serious concerns regarding patient safety and neglect. Recurring complaints highlight issues with communication, staff responsiveness, and alleged mistreatment, suggesting that the quality of care may be inconsistent depending on the shift or specific wing.

Quality Themes

Tap a score for details

Strengths

Attentive and kind rehab nursing staff
Clean and well-maintained facility
Effective administrative support for admissions and insurance

Concerns

Neglect and lack of staff responsiveness (mentioned by 4 reviewers)
Poor communication and unprofessionalism from administration (mentioned by 2 reviewers)
Inadequate infection control and safety protocols (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 33 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1With the facility maintaining a 4-star staffing rating, how do you ensure that staff remain consistently responsive to call lights and resident needs throughout all shifts?
2Could you walk me through your current infection control and safety protocols to ensure a clean and protected environment for all residents?
3Given that medication management is a priority for us, what specific systems do you have in place to ensure accuracy and timely administration?
4How does your administrative team facilitate communication with families to ensure we stay updated on our loved one's care and any changes in their health status?
5What kind of daily activities and social engagement opportunities are available to keep residents active and connected within the community?
6In the event of a medical emergency, what is your established process for stabilizing a resident and coordinating with local hospitals?

Personalized based on this facility's data

Key Review Excerpts

“The staff were caring, kind, attentive and hardworking. I spent every day with my dad and I can say the care never change.”

Long-term resident's family · 2023★★★★☆

“Sent my loved one here and they never gave updates, never washed his clothes and he left with another broken hip and c diff. They lost his clothes a few days in and we had them labeled.”

Rehab patient's family · 2025★☆☆☆☆

“All the nurses in the rehab wing were wonderful. I fully recommend this facility based on my experience with them.”

Rehab patient's family · 2025★★★★★

Source: 33 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.65hrs

87%

Registered nurses for medical care

Total Nursing

4.74hrs

All nurses + aides combined

Staff Turnover

39%

Lower is better (< 30% = good)

RN Turnover

27%

Lower is better (< 30% = good)

RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents whose walking got worse

↓ Lower is better

This Facility4.2%

Better than Avg

Here

4.2%

15.3%

20.2%

Catawba

22.9%

Residents needing more daily help over time

↓ Lower is better

This Facility2.6%

Better than Avg

Here

2.6%

14.4%

16.4%

Catawba

21.2%

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

5.4%

Catawba

0.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility6.5%

Better than Avg

Here

6.5%

15.5%

14.1%

Catawba

15.0%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility28.4%

Mixed vs Avgs

Here

28.4%

19.5%

21.5%

Catawba

31.6%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

91.7%

Catawba

94.2%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.3%

Better than Avg

Here

99.3%

81.8%

80.1%

Catawba

94.9%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility95.1%

Better than Avg

Here

95.1%

79.8%

78.1%

Catawba

91.5%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.3%

Better than Avg

Here

0.3%

1.6%

1.5%

Catawba

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

6findings in history

Latest survey: 0 · well below NC avg (5.6)

Conover Nursing And Rehabilitation Center had 6 deficiencies identified in a recent federal inspection, all of which the facility has committed to correcting. The issues spanned resident assessment and care planning, medication labeling, respiratory care, and building safety systems including smoke barriers and emergency power supply. Since these deficiencies were found in a single survey with no complaint-driven investigations, families should inquire about the facility's progress on these corrections during any visit.

Feb 21, 2025Routine6 findings

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Conover Nursing and Rehabilitation Center

Organization Type

for profit

Ownership & Management

Owners

Sherrill, Jason

Owner

Sherrill, Joshua

Owner

Key personnel

Sherrill, JasonOfficer / DirectorSherrill, JoshuaOfficer / DirectorSherrill, JasonOfficer / DirectorSherrill, JoshuaOfficer / DirectorRoper, ToddManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(828) 695-8282

conovernursingandrehab.com

920 4th Street Southwest

Conover, NC 28613

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

30 reviews from families & visitors

Official Website

Visit conovernursingandrehab.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.