Conover Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise attentive and kind rehab nursing staff. Still worth an in-person visit.
based on 30 Google reviews
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What this means for your family
While the facility is frequently praised for its cleanliness and effective rehab team, the reports of neglect and poor communication are significant red flags. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand and asking specific questions about how the facility manages patient safety and incident reporting.
Google Reviews
Google Reviews
30 reviews on Google“Conover Nursing and Rehabilitation Center receives highly polarized feedback, with some families praising the attentive rehab staff and clean environment, while others report serious concerns regarding patient safety and neglect. Recurring complaints highlight issues with communication, staff responsiveness, and alleged mistreatment, suggesting that the quality of care may be inconsistent depending on the shift or specific wing.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and kind rehab nursing staff
- Clean and well-maintained facility
- Effective administrative support for admissions and insurance
Concerns
- Neglect and lack of staff responsiveness (mentioned by 4 reviewers)
- Poor communication and unprofessionalism from administration (mentioned by 2 reviewers)
- Inadequate infection control and safety protocols (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the facility maintaining a 4-star staffing rating, how do you ensure that staff remain consistently responsive to call lights and resident needs throughout all shifts?
- 2Could you walk me through your current infection control and safety protocols to ensure a clean and protected environment for all residents?
- 3Given that medication management is a priority for us, what specific systems do you have in place to ensure accuracy and timely administration?
- 4How does your administrative team facilitate communication with families to ensure we stay updated on our loved one's care and any changes in their health status?
- 5What kind of daily activities and social engagement opportunities are available to keep residents active and connected within the community?
- 6In the event of a medical emergency, what is your established process for stabilizing a resident and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The staff were caring, kind, attentive and hardworking. I spent every day with my dad and I can say the care never change.”
“Sent my loved one here and they never gave updates, never washed his clothes and he left with another broken hip and c diff. They lost his clothes a few days in and we had them labeled.”
“All the nurses in the rehab wing were wonderful. I fully recommend this facility based on my experience with them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Conover Nursing And Rehabilitation Center had 6 deficiencies identified in a recent federal inspection, all of which the facility has committed to correcting. The issues spanned resident assessment and care planning, medication labeling, respiratory care, and building safety systems including smoke barriers and emergency power supply. Since these deficiencies were found in a single survey with no complaint-driven investigations, families should inquire about the facility's progress on these corrections during any visit.
Feb 21, 2025Routine10
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Conover Nursing and Rehabilitation Center
for profit
Ownership & Management
Owners
Sherrill, Jason
Owner
Sherrill, Joshua
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit conovernursingandrehab.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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