Phoebe Richland Hcc
Strong Medicare quality ratings; families often praise warm, welcoming staff. Still worth an in-person visit.
based on 22 Google reviews
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What this means for your family
Phoebe Richland is highly regarded for its clean environment and dedicated staff, making it a strong candidate for those prioritizing a welcoming atmosphere. However, families should be vigilant regarding discharge planning and night-shift care; we recommend asking specifically about how they ensure continuity of care during shift changes and post-discharge transitions.
Google Reviews
Google Reviews
22 reviews on Google“Phoebe Richland is widely praised for its welcoming atmosphere, clean facilities, and dedicated staff who strive to make residents feel at home. However, some families have reported significant concerns regarding inconsistent care quality between day and night shifts, as well as lapses in discharge planning and follow-up services. Prospective families should weigh the positive, community-focused environment against reports of communication breakdowns during the transition to home care.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming staff
- Clean and bright facility environment
- Strong sense of community
- Effective rehab and care coordination
Concerns
- Inconsistent care quality between day and night shifts (mentioned by 2 reviewers)
- Poor discharge planning and follow-up coordination (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's wonderful to see how much the staff cares about the community here; how do you ensure that the same high level of warmth and attention is maintained during the overnight hours?
- 2We noticed the facility is so bright and clean; what kind of daily activities or social outings are planned to help residents enjoy this beautiful environment?
- 3Since the rehab and care coordination are known strengths here, how do you work with families to ensure a smooth transition and follow-up care once a resident is ready to return home?
- 4In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating immediate care?
- 5We appreciate how the management engages with feedback; how does the leadership team use resident and family input to address any recent state or facility updates?
- 6How do you coordinate between the different care teams to ensure that the high staffing standards seen during the day are consistently applied to every resident's personalized care plan?
Personalized based on this facility's data
Key Review Excerpts
“The entire atmosphere was one of clean fresh pleasantness and nice views. The sun porch was a beautiful place for residents to enjoy fresh air near their apartments.”
“My parents moved here recently and it is absolutely wonderful. Superior care, communication and amenities at every care level.”
“My mother was recently there ,the day shift aides and nurses were wonderful,night shift not so much,my mother was verbally abused and treated horribly”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
11
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Phoebe Richland HCC shows a manageable inspection record with 5 deficiencies across 2 surveys, all corrected by the facility. The most recent survey in January 2025 identified issues with dietary services and resident accommodation, while a 2023 survey found problems with care delivery and medical gas storage. No complaints were filed by families, and the facility corrected all identified issues.
Feb 19, 2026Routine6
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 31, 2025Routine3
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Phoebe Richland Hcc
nonprofit
Ownership & Management
Owners
Phoebe-Devitt Homes
Owner · Organization
Stevenson, Scott
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit phoebe.org
Medicare data downloads
Original nursing home datasets
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