Quakertown Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 66 Google reviews

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What this means for your family
Quakertown Center's rehabilitation team is highly regarded, making it a strong candidate for short-term recovery. However, families should be vigilant about staffing consistency; specifically, ask how the facility manages call-bell response times during the night shift and request a tour of the exact room your loved one will occupy to ensure cleanliness standards meet your expectations.
Google Reviews
Google Reviews
66 reviews on Google“Quakertown Center receives polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation therapy. However, significant concerns persist regarding inconsistent staffing levels, slow response times to call bells, and occasional cleanliness issues. Families should be aware that while many report a warm and supportive environment, others have described serious lapses in basic care and facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Helpful administrative and social services team
- Active and engaging activities department
Concerns
- Slow response to call bells and assistance requests (mentioned by 4 reviewers)
- Inconsistent cleanliness and odors (mentioned by 4 reviewers)
- Understaffing, particularly on night shifts (mentioned by 3 reviewers)
- Poor food quality and lack of dietary variety (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations here?
- 2With your active activities department, what are some of the most popular ways residents engage with each other during the week?
- 3Could you walk me through your current process for ensuring call bells are answered promptly, especially during the evening and night shifts?
- 4We understand that maintaining a large facility can be challenging; what is your current protocol for ensuring consistent cleanliness and odor management in resident rooms?
- 5Regarding the dining experience, what options are available for residents who might have specific dietary preferences or find the standard menu options repetitive?
- 6Given the facility's size, how do you ensure that residents receive consistent, personalized attention from the nursing staff throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Quakertown center from social services and billing to nursing are all amazing. Since becoming apart of my Mom s care I have not spoken to one person who has not given me their full attention.”
“The staff here took wonderful care of my father through his passing. They all told me they loved him so much, and I could tell he was being treated with dignity and respect.”
“The physical therapy women were wonderful .a certain few cna were wonderful.and a certain few nurses. . Except for a male 3rd shift.male nurse.that no one could find when I was I. Pain way over the 10 threshold.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports about this facility, with recent issues including food service problems and treatment concerns. The facility has recurring deficiencies in care planning, medication management, and resident safety that persist across multiple surveys from 2023 to 2025, suggesting ongoing quality challenges. While most violations have been corrected, the pattern of repeated issues in core care areas warrants careful consideration during your visit.
Mar 18, 2026Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jan 30, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 10, 2026Complaint2
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Sep 4, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Feb 7, 2025Routine6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Mar 8, 2024Routine6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Ownership & Operations
Who Operates This Facility
Quakertown Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 80 of 188
Ownership & Management
Owners
Genesis Pa Holdings LLC
Owner · Organization
Gen Operations I LLC
Owner (parent company) · Organization
Gen Operations II LLC
Owner (parent company) · Organization
Genesis Healthcare INC
Owner (parent company) · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Genesis Holdings LLC
Owner (parent company) · Organization
Genesis Operations LLC
Owner (parent company) · Organization
Sun Healthcare Group INC
Owner (parent company) · Organization
Whitman, Arnold
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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