Meadow Glen at Phoebe Richland

A staff person did not receive orientation regarding telephone use and notification of emergency services.

Written emergency procedures have not been reviewed, updated, and submitted to the local emergency management agency since 07/01/2024.

A staff member transporting residents alone had not completed the required initial new hire direct care staff training.

Medication storage issues were identified, including a punctured Lorazepam blister pack and expired Calazime Intensive Paste.

Psychotropic medication was administered to control agitation without documentation of attempted non-pharmacological interventions, constituting a chemical restraint.

The resident's preadmission screening form was not completed within the required 30 days prior to admission.

Direct care staff person A received only 1.75 hours of the required 12 hours of annual training in 2023.

Direct care staff person A did not receive training in several required topics, including medication self-administration and infection control, during 2023.

Staff person A did not receive required annual training in emergency preparedness, resident rights, the Older Adult Protective Services Act, or falls prevention during 2023.

A staff member recorded a video of a resident without consent and removed the resident's wig without permission, violating the resident's dignity and respect.

A staff member recorded a resident on a cellphone and shared the video on social media, violating the resident's right to privacy.

A staff member began working before their criminal history background check was completed.

Several staff members did not receive required annual training on fire safety for the 2022 training year.

A staff person used physical force by grabbing a resident's purse and arm to move them into the building instead of using positive intervention techniques.

Resident-home contracts for two residents were missing required signatures from the resident and/or the payor.

A resident's record lacked a signed statement acknowledging receipt of resident rights and complaint procedures.

A resident had not been educated on their right to question or refuse medication in the event of a suspected error.