Philadelphia Protestant Home
Strong Medicare quality ratings; families often praise clean, well-maintained facility and grounds. Still worth an in-person visit.
based on 204 Google reviews

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What this means for your family
The Philadelphia Protestant Home is highly regarded for its beautiful campus, cleanliness, and active social environment, making it a strong candidate for long-term or memory care. However, families should be aware of reported difficulties in reaching staff by phone and should specifically inquire about weekend staffing ratios and communication protocols to ensure their loved one's needs are met consistently.
Google Reviews
Google Reviews
204 reviews analyzed“The Philadelphia Protestant Home is widely praised for its clean, well-maintained campus and a welcoming atmosphere that many families describe as feeling like home. While the majority of reviewers highlight attentive staff and excellent amenities, a minority of families have raised serious concerns regarding communication, responsiveness to medical needs, and the quality of rehabilitation services.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility and grounds
- Friendly and welcoming staff
- Strong sense of community and resident engagement
- Efficient and secure visitor check-in system
Concerns
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Inadequate or slow response times for medical assistance, especially on weekends (mentioned by 3 reviewers)
- Subpar quality of physical rehabilitation services (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the strong sense of community mentioned by residents, what specific activities or social programs are currently most popular for new arrivals to help them feel at home?
- 2I noticed the facility has a 5-star staffing rating, but could you walk me through the best way for family members to stay in touch with the nursing team if we have questions about our loved one's care?
- 3How does the facility ensure consistent medical oversight and timely response to resident needs, particularly during weekend hours?
- 4With the recent health inspections noting a few areas for improvement, could you share what specific steps the management team is taking to enhance the quality of the physical rehabilitation services offered here?
- 5Since the facility has a very secure visitor check-in process, what is the best way for us to coordinate visits or schedule updates with staff to ensure we are always in the loop?
- 6I see that you prioritize maintaining a clean and well-kept environment; how do you balance these high standards with ensuring that staff remain readily available to address resident requests throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The property and grounds are so beautifully maintained it’s a gem in the middle of a city neighborhood.”
“I have been to many nursing facilities that completely smell like urine! This one was impressive and I feel so at peace that my cousin is there safe - meeting new people.”
“My mom is now here at the Philadelphia Protestant Home in the Memory Care unit and i feel like she’s in good hands. I know she’s eating regularly, getting her vitamins & medications on schedule, having daily activities and consistent human interactions.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with depression symptoms
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with fire safety issues and electrical systems appearing repeatedly across all three surveys, indicating ongoing problems despite reported corrections. Emergency preparedness deficiencies emerged in the most recent 2025 survey, while medication management issues were noted in earlier inspections. Although all deficiencies show correction dates, the recurring nature of safety violations warrants careful consideration during your visit.
Jun 27, 2025Routine23
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Sep 19, 2024Routine5
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nov 3, 2023Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Ownership & Operations
Who Operates This Facility
Philadelphia Protestant Home
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
204 reviews from families & visitors
Official Website
Visit pphfamily.org
Medicare data downloads
Original nursing home datasets
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