Nursing HomeMedicaid

Pennypack Rehab and Care Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

8015 Lawndale Avenue, Fox Chase · Philadelphia, PA 19111|54 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

4.0/5

based on 111 Google reviews

(215) 725-2525 Directions Website

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What this means for your family

Pennypack Rehab has a strong reputation for its therapy department and friendly staff, making it a potential choice for short-term recovery. However, families should be vigilant regarding basic care needs; we strongly recommend visiting unannounced and asking specifically about their protocols for call-bell response times and medication administration, as these are recurring pain points for families.

Google Reviews

111 reviews on Google

“Pennypack Rehab and Care Center receives polarized feedback, with many reviewers praising the facility for its warm, attentive staff and effective rehabilitation programs. However, significant concerns persist regarding inconsistent call-bell response times, cleanliness issues, and occasional neglect in basic patient care. Families should be aware that while many report a positive, family-oriented environment, others have experienced serious lapses in communication and staffing reliability.”

Quality Themes

Tap a score for details

Strengths

Warm, attentive nursing and therapy staff
Effective short-term rehabilitation programs
Family-oriented, welcoming atmosphere
Responsive administrative leadership

Concerns

Slow or non-existent response to call lights (mentioned by 3 reviewers)
Cleanliness and facility maintenance issues (mentioned by 4 reviewers)
Inconsistent or poor communication regarding patient care (mentioned by 3 reviewers)
Reports of neglect or lack of basic care (medication/hygiene) (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 118 analyzed

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1It’s wonderful to see how much the administration engages with the community online; how does that same level of responsiveness translate to how you communicate daily updates to families regarding a resident's care?
2We’ve heard such lovely things about the warmth of your nursing and therapy teams; how do you ensure that this high standard of attentive care is maintained during busy shifts?
3Could you tell us a bit about the daily meal service and how the dining experience is structured for the residents?
4What specific protocols are in place to ensure that call lights are answered promptly and that residents' immediate needs for hygiene or medication are met without delay?
5How does the facility manage cleanliness and routine maintenance to ensure a comfortable and well-kept environment for everyone living here?
6In the event of a medical emergency after hours, what is the process for notifying the family and coordinating with outside medical providers?

Personalized based on this facility's data

Key Review Excerpts

“The staff was consistently accommodating, and communication with me as a family member was clear and reliable—which is huge when you’re navigating a situation like this.”

Family member · 2026★★★★☆

“My only real complaint was the food. There were a couple of things they served that she did not like and had to”

Long-term resident's family · 2019★★★★☆

“They left my mom for over 5 hours in urine soaked incontinence pants. A male LPN refused to give her his name when she asked & said she didn't need to know it.”

Family member · 2025★☆☆☆☆

Source: 111 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.68hrs

91%

Registered nurses for medical care

Total Nursing

3.03hrs

74%

All nurses + aides combined

Staff Turnover

64%

Lower is better (< 30% = good)

RN Turnover

50%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility43.9%

Worse than Avg

Here

43.9%

93.4%

87.1%

Philadelphia

79.3%

😔

Residents with depression symptoms

↓ Lower is better

This Facility29.7%

Worse than Avg

Here

29.7%

12.1%

8.3%

Philadelphia

12.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility2.4%

Better than Avg

Here

2.4%

15.4%

17.8%

Philadelphia

12.5%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility8.1%

Better than Avg

Here

8.1%

19.5%

19.9%

Philadelphia

14.8%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility27.8%

Worse than Avg

Here

27.8%

19.4%

26.0%

Philadelphia

24.0%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility90.2%

Worse than Avg

Here

90.2%

95.5%

93.5%

Philadelphia

91.2%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility35.4%

Worse than Avg

Here

35.4%

79.7%

68.7%

Philadelphia

50.7%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility53.2%

Mixed vs Avgs

Here

53.2%

81.8%

69.2%

Philadelphia

51.7%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.4%

Philadelphia

0.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies

Above state avg (10.1)

11 complaint-triggered

This facility has a concerning pattern of repeated deficiencies across multiple care areas, with families filing 11 complaints that triggered federal investigations. The most recurring problems involve resident rights and notification issues, care planning and assessment delays, and infection control failures. While the facility reports correcting each violation, the persistence of similar issues across surveys suggests ongoing operational challenges that families should carefully evaluate during visits.

Jan 2, 2026Complaint1 finding

0568Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

Nov 14, 2025Complaint1 finding

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 21, 2025Complaint1 finding

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Jun 6, 2025Routine12 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0813Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0030Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

Nov 18, 2024Complaint1 finding

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Aug 26, 2024Routine7 findings

0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pennypack Rehab and Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Imperial Healthcare Group

Chain Size

13 facilities nationwide

Chain avg rating: 2.4/5 · Rank 2 of 13

Ownership & Management

Owners

Main Pa Operations Holdings LLC

Owner · Organization

100%

Ch Lightning Holdings LLC