Strong Medicare quality ratings; public reviewers often praise warm, attentive nursing and therapy staff. Still worth an in-person visit.
based on 115 Google reviews

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Pennypack Rehab and Care Center has a strong overall Medicare rating. Public reviewers frequently mention: warm, attentive nursing and therapy staff and effective short-term rehabilitation programs. Review the component ratings and current source records before deciding.
Pennypack Rehab and Care Center receives polarized feedback, with many reviewers praising the facility for its warm, attentive staff and effective rehabilitation programs. However, significant concerns persist regarding inconsistent call-bell response times, cleanliness issues, and occasional neglect in basic patient care. Families should be aware that while many report a positive, family-oriented environment, others have experienced serious lapses in communication and staffing reliability.
Quality Themes
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Concerns
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Distribution · 123 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“The staff was consistently accommodating, and communication with me as a family member was clear and reliable—which is huge when you’re navigating a situation like this.”
“My only real complaint was the food. There were a couple of things they served that she did not like and had to”
“They left my mom for over 5 hours in urine soaked incontinence pants. A male LPN refused to give her his name when she asked & said she didn't need to know it.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has a concerning pattern of repeated deficiencies across multiple care areas, with families filing 11 complaints that triggered federal investigations. The most recurring problems involve resident rights and notification issues, care planning and assessment delays, and infection control failures. While the facility reports correcting each violation, the persistence of similar issues across surveys suggests ongoing operational challenges that families should carefully evaluate during visits.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pennypack Rehab and Care Center
for profit
Owners
Undisclosed
Ownership Data Not Available · Organization
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