Elkins Crest Health & Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 115 Google reviews
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What this means for your family
While the therapy department is frequently praised for helping patients regain independence, the facility suffers from persistent, serious concerns regarding cleanliness and nursing responsiveness. If you consider this facility, we strongly recommend unannounced visits to assess the environment yourself and asking specifically how they handle medication management and family communication.
Google Reviews
Google Reviews
115 reviews on Google“Elkins Crest Health & Rehabilitation Center receives highly polarized feedback, with a significant number of reviewers reporting severe concerns regarding facility cleanliness, odors, and neglectful nursing care. Conversely, a distinct group of reviewers, particularly those focused on short-term rehabilitation, praise the therapy department and specific staff members for helping residents regain independence. Families should be aware of the stark contrast between the positive experiences in therapy and the frequent reports of poor sanitation and communication issues.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Engaging daily activities and programs
- Supportive and responsive therapy staff
- Some staff members noted as caring and attentive
Concerns
- Persistent foul odors and lack of cleanliness (mentioned by 12 reviewers)
- Negligent nursing care and slow response to call bells (mentioned by 9 reviewers)
- Poor communication with families regarding medical status (mentioned by 6 reviewers)
- Medication management errors or delays (mentioned by 4 reviewers)
- Facility infrastructure in need of repair and updating (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 121 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2With 150 residents, what is your specific protocol for ensuring call bells are answered promptly, especially during shift changes?
- 3Could you walk me through your current housekeeping schedule and how you maintain a fresh environment throughout the facility?
- 4Given the importance of medication adherence, what verification steps do your nurses take to ensure residents receive the correct dosages on time?
- 5I see that physical and occupational therapy are highly regarded here; how do those teams coordinate with the nursing staff to ensure a resident's care plan is consistent?
- 6What specific updates or facility improvements are currently in progress or planned to ensure the building remains comfortable and well-maintained for residents?
Personalized based on this facility's data
Key Review Excerpts
“My loved one has lived here over 3 years. On my last several visits I found Elkins Crest to be well maintained. It was a pleasure to visit. No smells!!”
“The nursing staff was overwhelmingly accommodating, the therapy department did an amazing job with my pain management in regards to therapy and they also took every opportunity they could to get me outside.”
“I had some troubles here with my loved family member, and they were similar to the complaints of others. But I persevered in communicating and things greatly improved.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to deficiencies, including recent safety hazards and an unresolved cleanliness issue from 2023. The facility has recurring problems with resident assessments and care planning, environmental cleanliness, and food safety that persist across multiple surveys. While most deficiencies show correction dates, the pattern of repeated violations in core care areas warrants careful consideration.
Feb 17, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 12, 2025Routine10
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nov 14, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 8, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Sep 22, 2023Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Federal Penalties
Fine
Nov 14, 2024
$8,152
Ownership & Operations
Who Operates This Facility
Elkins Crest Health & Rehabilitation Center
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 16 of 125 (Best)
Ownership & Management
Owners
Weisberg, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
115 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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