Pflugerville Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 56 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (14 vs median 8.0)
- High staff turnover (62%)
- High RN turnover (62%)
Bottom 25% in Texas · Critically understaffed (RN) · Worst in CREATIVE SOLUTIONS IN HEALTHCARE chain · $59,449 in fines
What this means for your family
This facility shows a strong upward trend in quality, with recent reviews highly praising the nursing and rehab teams. However, families should remain vigilant about staffing levels during weekends and evenings, as historical patterns of slow response times and lost belongings have been noted.
Google Reviews
Google Reviews
56 reviews on Google“Families often praise the facility for its compassionate nursing staff and skilled rehabilitation team, with several long-term residents thriving under their care. However, there are significant, recurring concerns regarding inconsistent staffing levels, particularly during off-hours, and historical reports of poor communication and hygiene issues.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation and physical therapy
- Clean and well-maintained environment
- Strong administrative support from case managers
Concerns
- Inconsistent staffing levels and slow response times (mentioned by 3 reviewers)
- Issues with cleanliness and unpleasant odors (mentioned by 2 reviewers)
- Loss of personal belongings or laundry (mentioned by 2 reviewers)
- Poor communication from administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses that follow a nearly identical script for every negative review. While they acknowledge the reviewer by name, they fail to address the specific allegations of neglect, abuse, or hygiene issues.
Questions for Your Tour
- 1I've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of attentive care is maintained during every shift?
- 2What specific steps are being taken to ensure consistent response times from the nursing team, especially during busy periods?
- 3How does the facility manage laundry and the tracking of personal belongings to make sure nothing gets lost?
- 4Could you tell me more about the dining experience and what improvements are being made to the food quality and meal service?
- 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6How do you maintain the cleanliness and freshness of the resident rooms and common areas?
Personalized based on this facility's data
Key Review Excerpts
“I LOVE LIVING HERE---THEY ALL TREAT ME LIKE A QUEEN--TAKE VERY GOOD CARE OF ME---I WEIGHTED ONLY 90 LBS WHEN I CAME HERE AT THE END OF OCT 2024---TODAY I WEIGHT 156---THEIR FOOD IS THAT GREAT”
“Monalisa was a great case manager who helped me transfer my family member into long term care. She works efficiently and gets things and gets things done.”
“The rehab department went above and beyond in getting my mom back to the best she can be. They are so friendly. The CNA's were so attentive.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with frequent family complaints triggering inspections - 23 of 51 deficiencies stem from families filing reports. Recurring issues involve treatment and care quality, safety hazards and accident prevention, and care planning. While all violations have been corrected when cited, the persistent nature of complaints about basic care standards, plus documented concerns about abuse/neglect reporting, suggests ongoing quality challenges that families should investigate thoroughly before placement.
Jan 6, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 24, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jun 5, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 17, 2025Complaint1
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Mar 19, 2025Routine10
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Jan 28, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Dec 31, 2024
$17,091
Fine
Dec 31, 2024
$17,091
Fine
May 29, 2024
$418
Fine
Apr 18, 2024
$12,222
Fine
Aug 21, 2023
$12,627
Ownership & Operations
Who Operates This Facility
Guadalupe County Hospital Board
for profit
521 SOUTH HEATHERWILDE BOULEVARD MANAGEMENT LLC
BRYAN BANKHEAD
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 133 of 148 (Worst)
Ownership & Management
Owners
Guadalupe County Hospital Board
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit fivepointspflugerville.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Wholehearted Care Senior Living at North Austin LLC
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