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Strong Medicare quality ratings; public reviewers often praise excellent physical therapy and rehab services. Still worth an in-person visit.
based on 76 Google reviews
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Pflugerville Nursing and Rehabilitation Center has a strong overall Medicare rating. Public reviewers frequently mention: excellent physical therapy and rehab services and clean and well-maintained facility. Review the component ratings and current source records before deciding.
Families considering this facility will find a highly praised physical therapy and rehabilitation team, with many residents successfully returning home after surgery. However, significant concerns exist regarding medication management accuracy and inconsistent nursing responsiveness. While many reviewers highlight a clean environment and friendly admissions staff, others report serious issues with neglect and unprofessional conduct by certain staff members.
Quality Themes
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Concerns
Rating Trends
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Distribution · 80 analyzed
The owner provides personalized responses that acknowledge specific staff members and details mentioned in reviews. For negative feedback, they follow a consistent protocol of escalating the issue to leadership and providing a specific email address for resolution.
Personalized based on this facility's data
Key Review Excerpts
“My grandma ended up here for a few weeks after surgery, and the stay has been fantastic. They have been so kind and caring and understanding to the situation.”
“I am so impressed by the professionalism, dedication and attention to detail that Juanita Lambie has shown in helping me with my loved one at the Pflugerville Nursing And Rehab center.”
“I was in this facility for 57 days when I came in I wanted to leave because I was scared I can't thank enough for everything this facility did for me I'm leaving this facility walking”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
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5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows concerning patterns with families filing multiple complaints that triggered inspections, revealing recurring issues with medication management, food service safety, and infection control across multiple surveys from 2022 to 2025. The facility has repeatedly struggled with proper medication labeling and dosing, food safety and temperature control, and maintaining infection prevention protocols, suggesting systemic problems that persist despite corrections.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dewitt Medical District
for profit
REGENCY IHS OF PFLUGERVILLE, LLC
AKIL A CHAVIES
Wellsential Health
67 facilities nationwide
Chain avg rating: 2.8/5 · Rank 28 of 67
Owners
Regency Ihs of Pflugerville LLC
Owner · Organization
Csv Rhea Management Holdco, LLC
Owner (parent company) · Organization
Dwd TX Holdings LLC
Owner (parent company) · Organization
Jack and Nancy Dwyer Workforce Development Center INC
Owner (parent company) · Organization
Reg Bridge Opco LLC
Owner (parent company) · Organization
Reg Hg Opco LLC
Owner (parent company) · Organization
Reg Operator Holdco LLC
Owner (parent company) · Organization
Regency Integrated Health Services LLC
Owner (parent company) · Organization
Regency Texas Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
76 reviews from families & visitors
Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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