Nursing HomeMedicaid

Pflugerville Nursing and Rehabilitation Center

Strong Medicare quality ratings; families often praise excellent physical therapy and rehab services. Still worth an in-person visit.

104 Rex Kerwin Court, Pflugerville, TX 78660|120 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.5/5

based on 74 Google reviews

(512) 251-3915 Directions Website

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What this means for your family

This facility is an excellent choice for physical rehabilitation, as the therapy teams are frequently cited as top-tier. However, families must be vigilant regarding medication schedules and nursing responsiveness, as these are the primary areas of documented failure.

Google Reviews

74 reviews on Google

“Families considering this facility will find a highly praised physical therapy and rehabilitation team, with many residents successfully returning home after surgery. However, significant concerns exist regarding medication management accuracy and inconsistent nursing responsiveness. While many reviewers highlight a clean environment and friendly admissions staff, others report serious issues with neglect and unprofessional conduct by certain staff members.”

Quality Themes

Tap a score for details

Strengths

Excellent physical therapy and rehab services
Clean and well-maintained facility
Friendly and helpful admissions and administrative staff
Strong bilingual support for Spanish-speaking families

Concerns

Inconsistent medication administration and delays (mentioned by 4 reviewers)
Slow nursing response times to call lights (mentioned by 3 reviewers)
Staffing shortages affecting patient attention (mentioned by 2 reviewers)
Poor food quality and small portions (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 78 analyzed

How They Respond to Reviews

100%response rate

Good

The owner provides personalized responses that acknowledge specific staff members and details mentioned in reviews. For negative feedback, they follow a consistent protocol of escalating the issue to leadership and providing a specific email address for resolution.

Questions for Your Tour

1We've heard great things about your physical therapy and rehab services; could you tell us more about how that process works for new residents?
2It's wonderful that you offer such strong bilingual support for Spanish-speaking families; how does your team ensure clear communication between staff and loved ones?
3What specific steps are in place to ensure medication is administered accurately and on a consistent schedule?
4How does the nursing team manage call lights during busy shifts to ensure residents receive timely assistance?
5Could you describe the daily dining experience, including how much variety and portion size are provided in the meals?
6What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?

Personalized based on this facility's data

Key Review Excerpts

“My grandma ended up here for a few weeks after surgery, and the stay has been fantastic. They have been so kind and caring and understanding to the situation.”

Rehab patient's family · 2025★★★★★

“I am so impressed by the professionalism, dedication and attention to detail that Juanita Lambie has shown in helping me with my loved one at the Pflugerville Nursing And Rehab center.”

Long-term resident's family · 2024★★★★★

“I was in this facility for 57 days when I came in I wanted to leave because I was scared I can't thank enough for everything this facility did for me I'm leaving this facility walking”

Rehab patient · 2023★★★★★

Source: 74 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.31hrs

41%

Registered nurses for medical care

Total Nursing

2.62hrs

64%

All nurses + aides combined

Staff Turnover

27%

Lower is better (< 30% = good)

RN Turnover

17%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚶

Residents whose walking got worse

↓ Lower is better

This Facility7.1%

Better than Avg

Here

7.1%

15.3%

14.9%

Travis

20.7%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.3%

Better than Avg

Here

0.3%

12.1%

2.5%

Travis

2.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

98.0%

Travis

92.3%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

96.9%

Travis

93.0%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility20.5%

Mixed vs Avgs

Here

20.5%

14.4%

16.1%

Travis

22.6%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility15.8%

Better than Avg

Here

15.8%

19.5%

18.4%

Travis

16.8%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.5%

Better than Avg

Here

99.5%

81.8%

89.2%

Travis

79.2%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility99.1%

Better than Avg

Here

99.1%

79.7%

88.0%

Travis

79.7%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.7%

Worse than Avg

Here

2.7%

1.6%

1.5%

Travis

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies

Above state avg (9.1)

11 complaint-triggered

This facility shows concerning patterns with families filing multiple complaints that triggered inspections, revealing recurring issues with medication management, food service safety, and infection control across multiple surveys from 2022 to 2025. The facility has repeatedly struggled with proper medication labeling and dosing, food safety and temperature control, and maintaining infection prevention protocols, suggesting systemic problems that persist despite corrections.

Feb 6, 2026Complaint1 finding

0657Potential for harm · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Jun 25, 2025Complaint1 finding

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Apr 3, 2025Routine9 findings

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0802Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 1, 2024Complaint2 findings

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 17, 2024Complaint1 finding

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 16, 2024Routine5 findings

0757Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Dewitt Medical District

Organization Type

for profit

Management Company

REGENCY IHS OF PFLUGERVILLE, LLC

Administrator

AKIL A CHAVIES

Chain Affiliation

Chain Name

Wellsential Health

Chain Size

68 facilities nationwide

Chain avg rating: 2.8/5 · Rank 28 of 67

Ownership & Management

Owners

Regency Ihs of Pflugerville LLC

Owner · Organization

Csv Rhea Management Holdco, LLC