Assisted LivingMemory Care

Springs of Austin Memory Care

Name: Public quality & inspection record for Springs of Austin Memory Care
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention attentive and compassionate care staff. Schedule a visit to confirm the fit.

1020 E. Wells Branch Parkway, Building 2, Pflugerville, TX 78660|Reported capacity: 16|Licensed & active

Google rating

4.5/5

based on 34 Google reviews

(512) 626-1212 Directions Website

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What this means for your family

Public Google reviewers rate Springs of Austin Memory Care highly. Reviewers highlight: attentive and compassionate care staff, immaculate cleanliness and modern facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

66 public Google reviews available

Families generally praise The Springs of Austin for its clean, bright, and home-like environment and its exceptionally attentive, compassionate staff. While many reviewers highlight the high quality of care and engagement activities, there are serious, critical allegations regarding resident safety and theft that must be investigated.

Quality Themes

Tap a score for details

Strengths

Attentive and compassionate care staff
Immaculate cleanliness and modern facility
Engaging activities including games and crafts
Warm, home-like atmosphere

Concerns

Serious allegations of resident injury and theft (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 66 analyzed

⚡10 reviews posted between Feb 11, 2024 – Feb 14, 2024 · 8 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

1We've heard wonderful things about the warm, home-like atmosphere here; how do you maintain that small-scale, intimate feeling with only 16 residents?
2The staff's compassion is frequently highlighted in your feedback; how do you ensure this level of attentive care remains consistent across all shifts?
3We love the idea of the engaging crafts and games mentioned in your community updates; could you walk us through a typical afternoon of activities for the residents?
4With the modern and immaculate facility you have here, what specific protocols do you have in place to ensure resident safety and the security of their personal belongings?
5In the event of a medical emergency or a sudden change in health, what is the immediate process for coordinating care between your staff and outside medical providers?
6How do you involve families in the daily life and social activities of the memory care community?

Personalized based on this facility's data

Key Review Excerpts

“The facility feels more like a home than a facility. The living room areas are bright and cheerful. Everything is super clean.”

Family member of a recent resident · 2025★★★★★

“The staff is exceptionally friendly and always willing to help. The facility is well-maintained, with a strong focus on cleanliness and comfort.”

Reviewer · 2025★★★★★

“The staff is amazing, and they keep all of the residents engaged, every day! They keep the residents engaged with painting, crafts, games and puzzles, all which are so important in elderly care.”

Family member of a resident · 2023★★★★★

Source: 66 Google reviews in the current analysis set

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Springs of Austin LLC

Organization Type

for profit

Administrator

HARRIET AHOLU

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(512) 626-1212

springsofaustin.com

springsofaustin@gmail.com

1020 E. Wells Branch Parkway, Building 2

Pflugerville, TX 78660

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

34 reviews from families & visitors

Official Website

Visit springsofaustin.com

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.