Grove of St Charles
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 86 Google reviews
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What this means for your family
The Grove of St. Charles offers excellent physical therapy and a pleasant environment, making it a potential candidate for short-term rehab. However, the recurring, serious reports of ignored call lights and hygiene neglect are a major red flag. If you choose this facility, we strongly recommend visiting at irregular hours and ensuring your loved one has a reliable way to contact staff, as responsiveness appears to be a significant weakness.
Google Reviews
Google Reviews
86 reviews on Google“The Grove of St. Charles receives highly polarized feedback, with many families praising the facility for its beautiful environment, effective physical therapy, and compassionate staff. However, a significant number of reviewers report severe concerns regarding neglect, including extremely slow call-light response times, poor hygiene management, and understaffing. Families should be aware that experiences appear to vary drastically depending on the specific shift and staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Effective and dedicated physical therapy team
- Clean and well-maintained facility
- Engaging and varied activity programs
- Scenic, peaceful location near nature
Concerns
- Extremely slow or non-existent call light response times (mentioned by 7 reviewers)
- Poor hygiene and neglect of basic resident needs (soiled linens/diapers) (mentioned by 6 reviewers)
- Understaffing leading to lapses in care (mentioned by 5 reviewers)
- Inconsistent medication management and safety protocols (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 91 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication to improve the daily experience for residents?
- 2With the physical therapy team being such a standout feature here, how do you integrate those sessions into the daily routine for residents who need extra support?
- 3What specific protocols are in place to ensure that call lights are answered promptly and that residents' immediate hygiene needs are consistently met throughout the day and night?
- 4Given the importance of medication safety, could you walk me through your process for managing and administering medications to ensure accuracy and consistency?
- 5How do you address staffing levels during peak hours to ensure that every resident receives the attention and care they require?
- 6Since the facility is located in such a peaceful, scenic area, what kind of outdoor or nature-based activities do you offer to keep residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The Physical Therapy Department are all top notch, they really put in the time to learn what each resident needs and provides person-centered attention to help them achieve their rehab goals.”
“My father arrived at The Grove on Saturday 8/3/24 around 3pm. He was having pain and pressed his call light for pain meds around 8pm. Nobody came... He tried calling the front desk again and again - NOBODY CAME. No one came to see my father until 5 AM.”
“The Grove of St. Charles is clean, well-staffed, and the care team (from social work to nursing) is accessible and accountable.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Grove of St Charles has recurring patterns of deficiencies across multiple surveys, with families filing complaints that triggered investigations into reporting violations and daily care assistance. The facility consistently struggles with daily care assistance, medication management, and infection control, with these issues persisting across surveys from 2023 through 2025. While all deficiencies show correction dates, the repetitive nature of problems in core care areas suggests ongoing operational challenges that families should discuss during visits.
Mar 21, 2026Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 26, 2025Routine10
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 25, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Jul 25, 2024Routine8
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 17, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Dec 13, 2023Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
Grove of St Charles
for profit
Ownership & Management
Owners
Doros Generation Trust U/a/d 1/3/12
Owner · Organization
Gpn Fam Tr Ua 04282008
Owner · Organization
Oakway Operations LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit grovestcharles.com
Medicare data downloads
Original nursing home datasets
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