Moorings of Arlington Heights
Strong Medicare quality ratings; families often praise well-maintained, attractive campus. Still worth an in-person visit.
based on 53 Google reviews
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What this means for your family
The Moorings is an excellent choice for independent living, offering extensive amenities and a vibrant community. However, families requiring rehab or memory care should proceed with caution; please conduct unannounced visits and specifically ask about nurse-to-patient ratios and dementia-specific training protocols before committing.
Google Reviews
Google Reviews
53 reviews on Google“The Moorings of Arlington Heights offers a well-maintained campus with strong amenities and high praise for independent living, but families report significant inconsistencies in care quality for assisted living and rehab patients. While many reviewers appreciate the friendly staff and vibrant social environment, others have raised serious concerns regarding neglect, lack of empathy in end-of-life care, and inadequate staffing levels in the healthcare and memory support units.”
Quality Themes
Tap a score for detailsStrengths
- Well-maintained, attractive campus
- Active social calendar and amenities
- Helpful and friendly administrative staff
- Seamless transition process for new residents
Concerns
- Neglect and poor hygiene in healthcare/rehab units (mentioned by 3 reviewers)
- Inadequate staffing and slow response times (mentioned by 2 reviewers)
- Lack of specialized training for memory care/dementia (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about how seamless the transition process is for new residents; what steps do you take to help a new family settle in during the first week?
- 2With such a high CMS rating for staffing, how do you ensure that care remains consistent and responsive during the night shifts or busy periods?
- 3What specific training and specialized techniques do your caregivers use to support residents living with dementia or memory loss?
- 4We noticed the campus is very well-maintained; could you tell us more about the social calendar and what kind of daily activities the residents enjoy together?
- 5How is the hygiene and cleanliness of the rehab and healthcare units monitored to ensure every resident's room stays pristine?
- 6In the event of a sudden medical change or an emergency after hours, what is the protocol for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“My mom has been miserable in rehab. She requests assistance to use the bathroom, for example, and no one responds.”
“If your loved one has dementia/alzheimer's this is not the place for them! They do not have the training or the staff to handle this.”
“The healthcare center was terrible. My mother was not bathed for a month, suffered injury, and was left in soiled clothes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed reports prompting two investigations, including recent concerns about accident hazards and resident protection from abuse. The facility shows recurring issues with safety systems (fire safety, emergency preparedness, electrical systems) and daily care assistance that persist across multiple surveys from 2022-2025. While all deficiencies have correction dates, the pattern of repeated safety violations across years suggests ongoing operational challenges families should carefully evaluate.
Jan 29, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 17, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install proper backup exit lighting.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Apr 17, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 16, 2023Routine10
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 6, 2022Routine14
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Ownership & Operations
Who Operates This Facility
Moorings of Arlington Heights
nonprofit
Ownership & Management
Owners
The Moorings of Arlington Heights, LLC
Owner · Organization
Presbyterian Homes
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit presbyterianliving.org
Medicare data downloads
Original nursing home datasets
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