Pearl Nordan Care Center Assisted Living
Limited public data on Pearl Nordan Care Center Assisted Living. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 98 Google reviews
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What this means for your family
The facility excels at the initial move-in process, with a highly professional admissions team that eases the transition for new residents. However, families should exercise extreme caution regarding clinical care, as there are recurring, serious reports of slow response times to call lights and medication errors. We recommend conducting an unannounced visit to check for cleanliness and staff responsiveness.
Google Reviews
Google Reviews
98 reviews on GoogleFamilies considering Pearl Nordan Care Center (noted in reviews as Simpson Place) will find a facility with a highly praised admissions and sales team, particularly Cory Landrith, who is credited with making transitions stress-free. However, there are significant and recurring reports of serious concerns regarding nursing responsiveness, medication errors, and poor hygiene/odor issues. While some long-term residents have had positive experiences with specific nursing leaders, recent reviews highlight critical lapses in care and staff communication.
Quality Themes
Tap a score for detailsStrengths
- Professional and helpful admissions/sales staff
- Compassionate skilled nursing and therapy teams
- Affordable options for low-income residents
- Friendly and attentive front desk/reception
Concerns
- Slow response to call buttons/emergency requests (mentioned by 2 reviewers)
- Unpleasant facility odors (urine/hygiene) (mentioned by 2 reviewers)
- Medication management errors or delays (mentioned by 2 reviewers)
- Inconsistent communication from administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 136 analyzed
How They Respond to Reviews
The owner provides personalized responses to detailed positive reviews by acknowledging specific staff members or departments mentioned. For critical feedback, they acknowledge the concern and provide a direct channel for resolution.
Questions for Your Tour
- 1We've heard such wonderful things about your admissions team and the warmth of your front desk staff; how do you ensure that same friendly welcome continues once a resident is settled in?
- 2What specific protocols do you have in place to ensure medication is administered accurately and on time every day?
- 3How does the nursing team prioritize responding to call buttons, especially during the busier night shifts or meal times?
- 4Could you tell us about your daily activity calendar and how you keep residents engaged, particularly those in the memory care wing?
- 5What are your current cleaning and housekeeping schedules to ensure the common areas and resident rooms always feel fresh and well-maintained?
- 6How does the administration team keep families updated on important changes or updates regarding their loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“The staff was caring, attentive, & happy to answer questions and concerns. Therapy team really helped my dad get stronger.”
“My uncle has been there for 1 month and the staff there are lazy and horrible. They leave him wet for 3 or 4 hours he now has bed sores.”
“Cory helped me move in today. He is very welcoming and made this home away from home for me today.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Pearl Nordan Care Center has no current enforcement actions on record. While there were several life safety code violations identified in 2019 regarding building structure and fire safety systems, these issues were marked as corrected by September 2019.
Dec 14, 2022Routine
Health Code (1 violations)
No specific health code violation description provided in report.
Sep 3, 2019Routine
Life Safety Code (7 violations)
The facility failed to provide exit signs with emergency power.
The facility failed to ensure the building and structure complied with Chapter 18, New Health Care Occupancies, of the Life Safety Code, NFPA 101.
The facility failed to ensure lighting levels were in compliance with licensing standards for assisted living facilities and the Illumination Engineering Society of North America.
The facility failed to ensure the installation of the smoke detection system complied with applicable requirements.
The facility failed to provide lighting levels in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the building and structure complied with other applicable chapters of the Life Safety Code, NFPA 101.
The facility failed to provide the required sprinkler system to meet NFPA 13.
Ownership & Operations
Who Operates This Facility
Juliette Fowler Communities INC
nonprofit
KELLY WESTENBURG
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
98 reviews from families & visitors
Official Website
Visit simpsonplacedallas.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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