Pasadena Grove Health Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 23 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (24 vs median 13.0)
Below average in CA · Below recommended RN staffing · $4,233 in fines
What this means for your family
The most recent reviews from 2026 are exceptionally positive, suggesting a potential turnaround in care quality. However, the presence of severe, detailed allegations regarding neglect and unresponsive call buttons in recent years cannot be ignored; families should conduct an in-person visit to verify that staff are actively engaged with patients.
Google Reviews
Google Reviews
23 reviews on Google“Families should exercise significant caution, as recent reviews show a stark divide between highly positive experiences regarding nursing care and severe allegations of neglect. While some recent visitors praise the friendly staff and quality service, older and critical reviews detail alarming issues including unresponsive call buttons, staff using phones while patients scream for help, and poor hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and friendly nursing staff
- Positive rehabilitation experiences for some patients
- Welcoming and hospitable service
Concerns
- Unresponsive staff and neglect of patient calls (mentioned by 2 reviewers)
- Poor facility hygiene and odors
- Staff unprofessionalism and gossiping (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
The owner uses a repetitive, templated response that focuses on 'new management' and 'significant changes' rather than addressing the specific complaints in the reviews.
Questions for Your Tour
- 1What specific steps is the team taking to ensure the facility stays fresh, clean, and well-maintained for the residents?
- 2How do you ensure that call lights are answered promptly and that no resident's request goes unheard?
- 3I noticed some wonderful comments about the friendly nursing staff; how do you foster that culture of hospitality among the care team?
- 4Can you tell me about the communication process between the nursing staff and families, especially regarding updates on a resident's health?
- 5What is the protocol for handling medical emergencies or sudden changes in a resident's condition during the night?
- 6What kind of daily activities or social programs are available to keep the residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“My father was here for three months in the facility gave him excellent care.”
“The caretakers/nurses are careless, I see them standing around on their phones, while patients some with mental issues are screaming from top of their lungs asking for help, water or other things, no nurse to be found.”
“My father was in this facility for rehab. I was extremely happy with the therapy and the nursing care. This nursing home has a very home- like feel. Very impressive.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents who got a urinary tract infection
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of 89 deficiencies across 27 surveys, with families filing 32 complaints triggering additional inspections. The most recurring issues involve accident prevention and safety hazards, medication management, and reporting of abuse or neglect incidents. While all violations have been corrected, the frequency of complaints and repeated problems with basic safety measures suggest ongoing quality concerns that families should carefully consider before visiting.
Apr 23, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 3, 2026Routine16
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Feb 18, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 19, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 12, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Sep 3, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Aug 7, 2023
$4,233
Ownership & Operations
Who Operates This Facility
Pasadena Grove Health Center
for profit
Ownership & Management
Owners
Eisenhower Healthcare LLC
Owner · Organization
Melody Healthcare LLC
Owner · Organization
Levy, David
Owner (parent company)
Silber, Moshe
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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