Pasadena Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 20 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (20 vs median 13.0)
- High staff turnover (58%)
- High RN turnover (80%)
Below average in CA · Critically understaffed (RN) · Above recommended total nurse staffing · $23,160 in fines
What this means for your family
While the nursing staff has a long-standing reputation for being exceptionally caring and kind, recent reviews suggest a decline in facility upkeep and communication. If you choose this facility, prioritize visiting in person to inspect the room ventilation and air quality, and establish a direct contact method with staff since phone responsiveness is a reported issue.
Google Reviews
Google Reviews
20 reviews on Google“Families should be aware of significant discrepancies in care quality, as older reviews highly praise the compassionate nursing staff and cleanliness, while more recent reviews report severe issues with facility maintenance, air quality, and communication. While some long-term residents have thrived under caring staff, newer feedback highlights concerns regarding food variety and difficulty reaching the facility by phone.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Cleanliness in certain wings/periods
- Respectful and attentive care for long-term residents
Concerns
- Poor facility maintenance and air quality (mentioned by 2 reviewers)
- Difficulty reaching staff via telephone (mentioned by 2 reviewers)
- Limited food variety and portions
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of attentive care is maintained during shift changes?
- 2What steps are being taken to address recent maintenance needs and ensure the air quality and facility upkeep are comfortable for all residents?
- 3Could you tell us more about the dining experience, specifically regarding how much variety and portion control is available for the daily meals?
- 4What is the best way for our family to stay in regular contact with the nursing team if we have a quick question or update?
- 5In the event of a medical emergency during the night, what is the specific protocol for getting immediate care for a resident?
- 6What kind of daily activities or social outings are planned to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My dad is bedridden and admitted at legacy since January 2020. every time I go and check on him, he is clean, calm and happy. I ask my dad every time if staffs are nice with you. He always responds all of them are nice, and some of them they care of me like their own father.”
“Staff is really caring and nice, but entire building needs an update. Rooms are dingy and the ventilation and air quality is horrible.”
“They basically don't answer the phone. They call you when they need you to pick the patient up because they have used up their Medicare benefits so they can't bill for as much money.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
4
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous reports triggering 37 complaint-based deficiencies, with recurring violations in safety supervision, medication management, and abuse reporting that persist across multiple surveys. The facility shows repeated problems with accident prevention, pharmaceutical services, environmental safety, and proper reporting of suspected neglect or abuse. While all deficiencies show correction dates, the pattern of similar issues reoccurring suggests systemic challenges in maintaining consistent care standards.
Apr 17, 2026Routine17
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Apr 3, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Mar 18, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 26, 2026Complaint1
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Feb 5, 2026Complaint2
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 26, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Jan 8, 2024
$4,938
Fine
Jan 2, 2024
$4,587
Fine
Dec 11, 2023
$13,635
Ownership & Operations
Who Operates This Facility
Pasadena Nursing Center
for profit
Ownership & Management
Owners
Mayer Family 2016 Irrevocable Trust
Owner · Organization
Ori Management LLC
Owner · Organization
Bercovich, Ezequiel
Owner
Bercovich, Moises
Owner
Zenou, Adam
Owner
Unger, Jacob
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit pasadenanursingcenter.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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