Madison York Assisted Living Community, LLC
Families consistently rate this highly — reviewers highlight warm, compassionate, and attentive staff. Schedule a visit to confirm the fit.
based on 24 Google reviews
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What this means for your family
Madison York is highly regarded for its compassionate care and clean environment, making it a strong candidate for families seeking a supportive community. However, be prepared for a potentially difficult and sometimes unprofessional intake process; we recommend documenting all interactions with administrative staff and seeking a direct contact person early on.
Google Reviews
Google Reviews
24 reviews on Google“Madison York Assisted Living Community is frequently praised by families for its warm, compassionate staff and clean, comfortable living environment. While many reviewers highlight the facility's ability to provide effective care during difficult transitions, some prospective residents and family members have reported significant frustration with the intake process and unprofessional behavior from administrative staff.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive staff
- Clean and well-maintained facility
- Effective support during family crises
- Strong administrative intake support from specific personnel
Concerns
- Unprofessional and rude behavior from administrative/front desk staff (mentioned by 3 reviewers)
- Difficult, stressful, or discriminatory intake and application process (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard such wonderful things about how compassionate and attentive the care staff is here; how do you ensure that level of warmth is maintained across all shifts?
- 2Since we are navigating the application process, could you walk us through what the intake steps look like and how your administrative team supports families during that transition?
- 3We noticed the management is very engaged with the community and responsive to feedback; how does that communication loop work between the residents and the administration?
- 4What does a typical day of social activities and engagement look like for the residents in the assisted living community?
- 5In the event of a sudden health change or a medical emergency after hours, what is the specific protocol for getting my loved one the care they need?
- 6The facility looks very well-maintained; how often are the common areas and resident rooms deep-cleaned to ensure a comfortable environment?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Madison York are the heart and soul of this wonderful community. Their dedication to providing exceptional care is evident in every interaction.”
“Most importantly, in my experience, they respond urgently and effectively during times of crisis. My brother's situation was dire due to the sudden death of his partner and the loss of his home, but Madison York n”
“There is a receptionist by the name of Grace that is extremely unpleasant and curses like a sailor. My aunt stays at this location and the receptionist makes calling extremely undesirable.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
2 violations from 6 inspections
Oct 24, 2025Complaint
Environmental standards
Aug 22, 2024Routine
Food service
May 14, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Dec 15, 2023OtherCleanReport
No deficiencies found during this inspection.
Jan 20, 2023ComplaintCleanReport
No deficiencies found during this inspection.
Nov 7, 2022ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Madison York Assisted Living Community, LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit madisonyorkalc.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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