Park Manor of Mckinney
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 292 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (59%)
- High RN turnover (57%)
Below average in Texas · Below recommended RN staffing · Below chain average · $29,426 in fines · Very few deficiencies
What this means for your family
This facility is an excellent choice for patients requiring intensive physical or respiratory therapy, as the clinical teams are highly rated. However, families should maintain active involvement in care planning to ensure that communication regarding medical updates and management concerns is addressed promptly.
Google Reviews
Google Reviews
292 reviews on Google“Families considering Park Manor of McKinney will find a facility highly praised for its compassionate nursing staff and exceptional physical and respiratory therapy programs. While many reviewers highlight the cleanliness and welcoming atmosphere, some families have reported serious concerns regarding communication gaps with management and occasional issues with food temperature.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Excellent physical and respiratory therapy
- Clean and well-maintained facility
- Professional and helpful admissions process
Concerns
- Communication gaps between management and families (mentioned by 2 reviewers)
- Inconsistent food temperature (mentioned by 2 reviewers)
- Discrepancies in nursing and therapy coordination (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 208 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently mention specific staff members or services mentioned in the review. For negative feedback, they use a professional tone to acknowledge concerns and invite direct communication for resolution.
Questions for Your Tour
- 1We noticed how much the team values responding to feedback; how do you typically keep families updated on changes to a resident's care plan?
- 2With the great reputation your therapy team has, how do the nurses and therapists coordinate together to ensure a smooth recovery process?
- 3What steps are in place to ensure that meals are served at the ideal temperature and that dietary needs are consistently met?
- 4Could you tell us more about the staffing levels during the night shifts and how you ensure consistent care during those hours?
- 5What does a typical day of social activities and engagement look like for the residents here?
- 6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“My Dad Jerry spent 2 weeks here and he received the best care!! All of the men and women were so polite and caring. I felt comfortable and at ease whenever he was there because I knew he was in good hands”
“The therapy department was excellent. The nursing staff were nice but if a problem was reported to upper management nothing was done.”
“I arrived here at Park Manor because I have a fracture on my ankle so I have to do a lot of physical therapy. I love everyone here, they are amazing and hard working to make to make sure the clients are taken care of individually to their treatments.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced significant challenges with 15 of 19 deficiencies triggered by family complaints, indicating ongoing resident and family concerns. The main problem areas include resident rights violations, care planning issues, and basic daily care assistance. While all deficiencies show correction dates, the high volume of complaint-driven issues across multiple surveys suggests families should carefully evaluate current conditions during their visit.
Jun 10, 2025Routine1
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Mar 19, 2025Complaint1
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Apr 25, 2024Routine2
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Apr 25, 2024Complaint11
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 16, 2023Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Apr 25, 2024
$29,426
Ownership & Operations
Who Operates This Facility
Hamilton County Hospital District
for profit
YELLOWSTAR HEALTHCARE LLC
WILL SHERMAN
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 52 of 84
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
292 reviews from families & visitors
Official Website
Visit parkmanormckinney.net
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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