Friendship Manor Nursing & Rehab Center
Strong Medicare quality ratings; families often praise exceptional activities and engagement programs. Still worth an in-person visit.
based on 285 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing social engagement and physical rehabilitation, as their activities and therapy teams are standout strengths. However, you should monitor the quality of dining and ask about the consistency of nursing response times during shift changes.
Google Reviews
Google Reviews
285 reviews on Google“Families considering this facility can expect exceptional engagement from the activities department and highly praised rehabilitation services. While the nursing and therapy teams are frequently commended for their compassion, some reviewers have raised concerns regarding food quality and responsiveness to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional activities and engagement programs
- Highly skilled and compassionate therapy teams
- Kind and attentive nursing staff
- Welcoming and respectful environment
Concerns
- Inconsistent food quality and variety (mentioned by 3 reviewers)
- Slow response times to call lights (mentioned by 2 reviewers)
- Issues with basic hygiene/care routines
Rating Trends
Tap a year to see what changed
Distribution · 476 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive, templated responses that often repeat the exact same text for multiple identical reviews. While some responses attempt to personalize by using the reviewer's name or mentioning specific staff, the overall pattern is highly automated.
Questions for Your Tour
- 1It is wonderful to see such high ratings for your therapy and nursing teams; how do you ensure that level of compassion stays consistent across all shifts?
- 2We noticed the facility is very active with engagement programs; could you walk us through what a typical day of activities looks like for a resident?
- 3Since the facility is so well-regarded for its welcoming environment, how do you involve families in the daily life of the residents?
- 4Could you tell us a bit more about the dining experience, specifically regarding how the menu variety and food quality are managed?
- 5How does the nursing team manage call light responses during the busier times of the day to ensure everyone's needs are met promptly?
- 6In the event of a medical emergency after hours, what is the specific protocol for contacting physicians or coordinating urgent care?
Personalized based on this facility's data
Key Review Excerpts
“The programs and activities have given her the ability to thrive.”
“I am also grateful for the professionalism and commitment to truly caring about their residents is truly commendable.”
“The food could be better. It's palatable. Gordon Ramsay would probably tell them to put up their pots and pans and tell them to throw their aprons in the trash.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with families filing complaint reports triggering 5 deficiencies, including serious issues with medication management, abuse prevention policies, and nursing staff competency. The most recurring problems involve medication errors and safety issues, fire safety violations, and quality of care concerns. While all deficiencies show correction dates, the repeated medication management problems across multiple surveys and family-initiated complaints suggest ongoing care quality challenges that warrant careful consideration during your visit.
Jul 24, 2025Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Feb 4, 2025Complaint2
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jun 25, 2024Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jun 12, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Jan 24, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 11, 2022Routine20
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Federal Penalties
Fine
Apr 25, 2025
$285,130
Fine
Nov 6, 2023
$3,147
Fine
Oct 30, 2023
$2,797
Fine
Oct 10, 2023
$6,293
Ownership & Operations
Who Operates This Facility
Friendship Manor Nursing & Rehab Center
for profit
Chain Affiliation
Generations Healthcare
27 facilities nationwide
Chain avg rating: 3.8/5 · Rank 10 of 33 (Best)
Ownership & Management
Owners
Mastrocola, Lois
Owner
Olds, Thomas
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
285 reviews from families & visitors
Official Website
Visit pvhcc.com
Medicare data downloads
Original nursing home datasets
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