Castle Manor Nursing & Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 164 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing cleanliness and a compassionate, skilled therapy team for rehabilitation. However, you should proactively monitor medication schedules and ensure that call buttons are being answered promptly, as some families have reported lapses in these specific areas.
Google Reviews
Google Reviews
164 reviews on Google“Families considering Castle Manor can expect a facility that is widely praised for its exceptionally clean environment and a highly compassionate, attentive nursing and therapy staff. While many reviewers highlight successful rehabilitation outcomes and pleasant dining, there are serious, isolated reports of medication errors, poor responsiveness to call buttons, and inadequate nutritional quality for certain patients.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Effective physical and occupational therapy
- Pleasant outdoor courtyard and atmosphere
Concerns
- Inconsistent responsiveness to call buttons/patient needs (mentioned by 3 reviewers)
- Issues with medication management and availability (mentioned by 3 reviewers)
- Inconsistent food quality and nutritional variety (mentioned by 3 reviewers)
- Communication difficulties with administration/staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 166 analyzed
How They Respond to Reviews
The owner provides personalized responses that acknowledge specific details mentioned in reviews, such as mentions of food, cleanliness, or specific family members. While they use some templated phrasing, they consistently tailor the message to the reviewer's content.
Questions for Your Tour
- 1We noticed how much the management team engages with feedback online; how does the administration typically communicate important updates or changes to families?
- 2With the wonderful courtyard and outdoor space you have, what kind of daily activities or social outings are planned for the residents?
- 3Could you walk us through your specific protocols for ensuring medication is administered accurately and is always available when needed?
- 4How do the nursing staff manage call button responses during the night shifts to ensure no resident's needs go unmet?
- 5What is the process for handling medical emergencies or sudden changes in a resident's health after regular business hours?
- 6We've heard great things about the therapy services here; how do the physical and occupational therapists work with residents to help them maintain their independence?
Personalized based on this facility's data
Key Review Excerpts
“The staff are excellent. They really care about the patients and take time to communicate when you have questions or concerns.”
“I had my doubts about this place when my mom was transferred from the hospital to castle manor for her rehabilitation. It grew on me day by day when I went to see my mom. This place is clean, the nurses were kind and very helpful, they have activities and even live music at times, the food is not bad at all and healthy.”
“My mom has been here for 1 week post her hip surgery from a trauma fall. Everyone has been so helpful and supportive for moms needs in this rehabilitation, their attention and empathy and warmth is 100, so thankful to all the staff from registration to the nurses”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints triggering two deficiencies in 2025 related to treatment care and medication management. This facility has recurring issues across all surveys with care planning, infection control, medication errors, and fire safety systems. While all deficiencies show correction dates, the pattern of repeated problems in core care areas like treatment quality, pressure ulcer prevention, and safety systems suggests ongoing operational challenges that families should investigate during visits.
Mar 27, 2025Routine10
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Egress Deficiencies
Meet other general requirements.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Mar 5, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 2, 2023Routine13
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aug 29, 2019Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Federal Penalties
Fine
Mar 5, 2025
$10,188
Payment Denial
Mar 5, 2025
15-day denial
Ownership & Operations
Who Operates This Facility
Castle Manor Nursing & Rehabilitation Center
for profit
Chain Affiliation
Generations Healthcare
27 facilities nationwide
Chain avg rating: 3.8/5 · Rank 14 of 33 (Best)
Ownership & Management
Owners
Mastrocola, Lois
Owner
Olds, Thomas
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
164 reviews from families & visitors
Official Website
Visit lifegen.net
Medicare data downloads
Original nursing home datasets
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