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Strong Medicare quality ratings; public reviewers often praise exceptional rehabilitation and physical therapy teams. Still worth an in-person visit.
based on 39 Google reviews
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Palazzo Post Acute has a strong overall Medicare rating. Public reviewers frequently mention: exceptional rehabilitation and physical therapy teams and supportive respiratory therapy department. Review the component ratings and current source records before deciding.
Families should exercise extreme caution due to severe allegations of medical negligence, lack of communication, and inadequate hygiene care. While some patients report life-changing success with the rehabilitation and respiratory therapy teams, multiple reviewers describe life-threatening delays in care and poor responsiveness from nursing staff.
Quality Themes
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Concerns
Rating Trends
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Distribution · 39 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The Respiratory Therapy Department is incredibly helpful, caring, and supportive!”
“The dedicated staff's emotional support and expertise have not only improved his physical well being but his mental health.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Palazzo Post Acute shows a concerning pattern with 18 complaint-triggered deficiencies where families filed reports about serious issues including resident abuse and neglect. Recurring problems involve safety supervision to prevent accidents, medication management, and care planning, with these issues persisting across multiple recent surveys through 2025, suggesting ongoing challenges with correcting fundamental care quality problems.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Palazzo Post Acute
for profit
Serrano Group
11 facilities nationwide
Chain avg rating: 2.3/5 · Rank 1 of 11 (Highest rating)
Owners
Serrano Licensee 1 LLC
Owner · Organization
Bin Mendel LLC
Owner (parent company) · Organization
Bl Cali Partners LLC
Owner (parent company) · Organization
Js Fenton LLC
Owner (parent company) · Organization
Rgf Consulting LLC
Owner (parent company) · Organization
Serrano Group LLC
Owner (parent company) · Organization
Serrano Partners LLC
Owner (parent company) · Organization
Yaame LLC
Owner (parent company) · Organization
Fensterman, Howard
Owner (parent company)
Fensterman, Jordan
Owner (parent company)
Fensterman, Robert
Owner (parent company)
Jacobs, Dov
Owner (parent company)
Leibson, Staci
Owner (parent company)
Taub, Judah
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
39 reviews from families & visitors
Official Website
Visit palazzopostacute.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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